# Consumers Credit Union - MI&IN — user reviews > 111 indexed App Store user reviews of Consumers Credit Union by CONSUMERS CREDIT UNION, rated 4.80/5 from 16,055 ratings. - Source: https://appshunter.io/ios/app/consumers-credit-union-mi-and-in/id870748885/reviews - App overview in markdown: https://appshunter.io/ios/app/consumers-credit-union-mi-and-in/id870748885.md - Rating breakdown: 5★ 13,868 · 4★ 1,737 · 3★ 281 · 2★ 45 · 1★ 124 ## What do users think of Consumers Credit Union? Overall sentiment: neutral **Pros** - 🚀 Fast and responsive - 👍 User-friendly interface - 💳 Convenient credit card management - 🏦 Reliable banking services - 🤝 Friendly and helpful staff **Cons** - 🐛 Bugs and glitches - 🕰️ Slow loading times - 🔒 Tedious login process - 🤯 Confusing navigation - 💰 Inactive account fees **Commonly reported bugs** - Mobile deposit issues - Accounts switching positions unexpectedly - Bill pay interface problems - Frequent sign-outs and login issues - Deposit button disappearing **Most requested features** - Dark mode option - Customizable transaction categories - Ability to edit transfer memos - Improved mobile deposit functionality - Tracking progress for higher interest rates ## Newest reviews (15 of 111) ### 3/5 — Adequate *2026-06-10, version 6.10.1* The amp is OK. It uses an unusual way turn to pay their credit cards. It is a “TRANSFER”, not a “PAYMENT”. Even with this quirk, once you learn the subtlety of some of the functions, the app is adequate to get your transactions done. ### 3/5 — Need more payment options *2026-06-05, version 6.10.1* Need more payment options and less fees ### 3/5 — Needs some work *2026-01-27, version 6.9.0* Easy to use Platform. I wish I didn’t have to approve every login in to Quicken every single time. ### 4/5 — Winner *2026-01-25, version 6.9.0* I have been with consumer credit union for some years now.It’s the best credit union bank I’ve ever used especially the one on portage Road next to Circle K. Very friendly very happy to help always kind .consumer credit union has been number one in positive attitude and customer service to me. thank you🌈🙏😃 ### 3/5 — Lag time *2026-01-23, version 6.9.0* I like seeing all my accounts in one app. The only down side is the lag time between the ads and viewing account details. ### 2/5 — My money *2026-01-22, version 6.9.0* I should not be charged $10.00 if you already know that money is there if I need that early deposit, I’m retired and need every penny I can keep ! ### 4/5 — Good, but has problems *2025-05-21, version 6.8.1* Would like to see what time the transactions took place instead of just a general date ### 5/5 — Perks *2025-05-08, version 6.8.1* Kinda just an idea you should have it to where people pay a $5 fee to get paid early when they’re check is pending just a idea my last credit union had it ### 5/5 — M2cents *2025-04-12, version 6.8.1* The functionality of the site meets my needs. If I can recommend anything, it would be the site is pretty sterile, Otherwise well done. ### 2/5 — Remove the chatbot *2024-11-05, version 6.8.1* You desperately need to make the chatbot a moveable element or allow us to get rid of it completely. It covers other items in the app and then I can’t click to close a pop up or other icon. ### 4/5 — Good, but has problems *2024-11-02* When you transfer funds from one account to another, you literally can’t see how much money is in the account if you have 3 or more accounts. The online chat bubble completely blocks being able to see how much money I have in 2 accounts when I go to transfer funds. Its not a major issue, but as far as presentation goes, it’s a little lackluster **Developer response:** Hello, when are you experiencing this error? Are you transferring between two Consumers accounts and then seeing this, or something different? If you're still having this issue, please reach out at 800.991.2221 so we can troubleshoot with you. ### 5/5 — Easy to use/ understand. *2024-10-16, version 6.8.1* Easiest online account to use ### 5/5 — Great app! *2024-05-06, version 6.8.1* Easy to use, handy to have, works well! ### 5/5 — NO! *2024-04-18, version 6.8.1* Love the app except the newest update. Please move that chat function. It is smack dab in the way of all the basic functions. Please put it down lower on the screen. ### 2/5 — New(er) Update is a step back *2024-03-22* Not sure what’s happened with this latest update, but the app is dreadfully slow upon opening and navigating around. And there have also been multiple issues depositing checks. I’ve never had this many issues with this app. Please fix! I sometimes have to wait a full minute for things to work upon opening. Phone is updated, app is updated. Issues are consistent regardless of software and phone status. **Developer response:** Hello there! Thank you for giving your feedback. We aren't aware of any widespread issues with the mobile check deposit feature or with speed navigating through the app. If you may, please give us a call at 800.991.2221 so we can connect with you and help you troubleshoot! Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login failure *2026-08-18, version 6.10.1* On nearly every other app I use, the facial recognition login works flawlessly. With this app, it almost never works. ### 1/5 — Welp, you’ll owe me *2026-06-01, version 6.10.1* My account says I have enough so imma go ahead and buy my morning coffee. Your app says the amount might be incorrect. Well, I’ve restarted, deleted and reinstalled, everything you have to in order to fix this and it still says the amount displayed could be incorrect. Tough luck. If you’re advertising I have the money, I have the money. Unfortunately this is false advertising. Even if it is a small technical glitch, don’t advertise account balances. Don’t let the app load. Shut the whole thing down till it’s working properly. There’s a basic way to handle things like this that you seem to be incapable of understanding. I really hope the developers can open their eyes to fix this false advertising issue. Also if I find out I don’t have that money.. well.. you said I did n you’ll owe me❤️ ### 1/5 — App functionality *2025-11-25, version 6.8.1* By far the worst banking app I’ve ever used. ### 1/5 — Annoyingly Laggy *2024-10-31, version 6.8.1* Love Consumers, but this app is sooooo laggy. I’ve contacted IT and they just continue to tell me they have no idea what I’m referring to and haven’t had any other complaints. It takes a while to load and access my accounts upon opening. Once it’s open it’s fine, but lags terribly in the beginning. Once it’s finally running I’ve done what I’ve come to do and I’m ready to close the app. I’ve tried deleting and reinstalling, closing the app, restarting my phone. But nothing helps. Please work on this. ### 1/5 — Last Update Is Terrible *2024-03-31, version 6.8.1* The last update slowed the response time of this App significantly. Now when the app is launched you have to wait for an advertisement to load. Then you have to click off the ad and wait again for the app to respond. Super annoying! It’s bad enough that I’m contemplating switching financial services to another company. ### 1/5 — Disappointing App and Inactive Account Fee - Looking for Alternatives *2023-04-09, version 6.7.1* It is baffling that a financial institution of your reputation cannot provide a stable and user-friendly app for its customers- especially as something as simple as mobile deposit. I was shocked to discover that the bank charges a monthly fee of $10 for inactive accounts. This policy seems predatory and designed to take advantage of customers who may not be using their account frequently. Fleecing the consumer in this manner is, to put it mildly, an impressive display of the bank's priorities. ### 1/5 — Lack of qualifying dividend *2023-03-29, version 6.7.1* I do not believe that consumersCredit union cannot show people the status of their qualified dividends. Since all my other banks do show that, I feel that they just do this hoping you will not get your necessary debits. ### 1/5 — Mobile deposit does not work *2022-12-17, version 6.4.0* After 30 minutes of messing around retaking pictures that very clearly follow your parameters and still, I can’t get my money. This is your job. You’re supposed to let me deposit checks. Let me dumb it down for you. When I want to take pic of check to put the money in my bank account, I should be able to take a picture and get my money. Please, redesign the deposit function because this very clearly isn’t working. ### 1/5 — I miss the quicken loans app *2022-09-25, version 6.4.0* I hate this so much!!! Bank sends me email to verify my account on a Sunday. Just login and verify- it should be super easy! I login and I spend 20 min looking to verify. I got frustrated so I call and the bank is closed. Every time I login to this app, I feel spend forever looking. The website is not easy to navigate. ### 1/5 — SCAM ALERT *2022-04-06, version 6.4.0* This app does not function with consumers credit union username and password. Pretty sure there’s trying to steal information from the actual financial institution. ## Most praised reviews (10 highest-rated) ### 5/5 — Best bank ever *2026-08-03, version 6.10.1* Easy to use and love the customer service ### 5/5 — Review *2026-06-04, version 6.10.1* Good people ### 5/5 — Best bank ever *2026-04-03, version 6.10.1* Best service ,best plans,an best customer service ever ! ### 5/5 — Great credit union *2026-02-08, version 6.9.0* I love Consumer’s Credit Union. They always give me the best service. ### 5/5 — Great Site *2026-02-03, version 6.9.0* I have only been on the website for a little over a month but I find it very convenient to navigate. I could not be more satisfied. Thanks for great effort that was put into making it user friendly. ### 5/5 — Credit union services *2026-01-31, version 6.9.0* Fantastic people fantastic place ### 5/5 — Review *2026-01-29, version 6.9.0* Easy to use and provides a total balance on first page. ### 5/5 — Like the app *2026-01-24, version 6.9.0* We have been using the app for years and like it ### 5/5 — Fantastic! *2026-01-23, version 6.9.0* Super easy to navigate through, never have had an issue with it! ### 5/5 — Five stars *2026-01-23, version 6.9.0* People will think CCU paid me to write this but I promise it’s 100% true. There are just some organizations that seem to hire the best people, train, pay and manage them very well and they stand out above the rest. Costco is one. Aldi is one and Consumer’s Credit Union may be the president of that club. Not all credit unions/banks are the same. I’ve been a member for decades. If I were starting a new business, I wouldn’t advertise for new hires. I’d try to poach from CCU, Aldi and Costco. They are all in that top shelf category of A+… 5 stars. ⭐️⭐️⭐️⭐️⭐️ Best customer service in town. (plus, free coffee. Haha. Give ‘em a try). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*