# Consumers Energy — user reviews > 205 indexed App Store user reviews of Consumers Energy by Consumers Energy, rated 4.70/5 from 21,596 ratings. - Source: https://appshunter.io/ios/app/consumers-energy/id1586004803/reviews - App overview in markdown: https://appshunter.io/ios/app/consumers-energy/id1586004803.md - Rating breakdown: 5★ 18,319 · 4★ 1,624 · 3★ 527 · 2★ 215 · 1★ 911 ## What do users think of Consumers Energy? Overall sentiment: negative **Pros** - 💡 Detailed energy usage information - 👍 Convenient bill payment - 🚀 Efficient and user-friendly app - 📆 Helpful payment reminders **Cons** - 🐛 Frequent login issues and app crashes - 🔒 Concerns about security and privacy - 💰 Complaints about fees and billing issues - 🔌 Unreliable power restoration updates **Commonly reported bugs** - App not allowing account creation - Automatic logout issues - Payment processing problems - Compatibility issues with newer devices **Most requested features** - Add energy usage dashboard like website - Allow changing payment date - Improve login stability and security - Provide more detailed energy consumption data ## Newest reviews (12 of 205) ### 3/5 — Navigation woes *2026-08-15, version 1.34.1* Unable to find plans available to me for charging my EV on this website. ### 1/5 — Highway robbery *2026-06-30, version 1.33.1* A company that has monopoly on power in the area gets to jack up the prices on regular people after raking in record profits. Can't stand consumers. Glad their workers at least make a good living ### 1/5 — Worst Utility Company in human history *2026-06-12, version 1.33.1* Consumers Energy is awful. What is a “planned power outage” ? These happen all the time. Sounds like a scam to me. So that they save money. ### 1/5 — Energy monopoly ruining workers lives *2026-04-23, version 1.32.0* The electric prices are outrageous. People should pack up and leave rather than pay these prices. ### 1/5 — Inaccurate updates *2026-04-16, version 1.32.0* We understand power outages occur and you have to be patient. We have followed the app and used it to report, monitor. However, our status says restored. We have used the app and the automated text messages to communicate. However, we are stuck in a loop where the outage is cancelled and we get a message that our address is not affected. There is no way to communicate other than this review??? ### 1/5 — App is not Accurate *2026-03-20, version 1.31.0* This app does not give you accurate information for a power outage. One min it tells you crews are making repairs then it tells you the outage is being assessed. It tells you the power will be restored at by a certain time, then that time comes and goes with no power. This app/information is not to be trusted! ### 1/5 — Mobile app *2026-03-18, version 1.31.0* The app doesn’t even work for me when I go to it it does nothing ### 1/5 — Bills to high *2026-03-16, version 1.31.0* Bills are getting outrageous ### 1/5 — Absolutely terrible *2026-03-06, version 1.31.0* If there was an option for zero stars I woulda picked that!!! It’s 2026 and this app is like Somthing out of the 2000s Absolutely garbage ### 1/5 — Hunter Wellman *2026-03-05, version 1.31.0* I have an 800 sq ft house and my monthly bill was over 1,200 dollars how is that even possible. ### 2/5 — Your end doesn’t save *2026-03-02, version 1.31.0* Because Consumers can’t save biometric photos I have to go through having to be an email every time I want to log; which is at least once a month ### 1/5 — Too expensive *2026-02-20, version 1.31.0* Our bills are criminal. ## Most critical reviews (10 lowest-rated) ### 1/5 — Prices *2026-08-17, version 1.34.1* This greedy company thinks it right to keep jacking up there prices with their executives raking in record profits while a lot of families are just struggling to get by… let alone this company constantly begging the government for allowing increases to energy rates. ### 1/5 — Cost too damn much *2026-08-07, version 1.34.1* Just robbing people ### 1/5 — The app *2026-08-07, version 1.34.1* The app doesn’t always work correctly and it makes your payment late charges you $3 more if you used your debit cards at the same time the raise there rates to double the rates it was it was 6 years ago. When you request that they come out physically and test your meter they refuse to do so ### 1/5 — App doesn’t work *2026-08-04, version 1.34.1* I’ve been trying to log into the app for a week and it doesn’t work. Whenever I call I just get some AI that hngs up on me. ### 1/5 — Log in issues *2026-08-01, version 1.34.1* Since the app updated it deleted my login info even though it’s set up to log me in through Face ID. ### 1/5 — trash, disrespectful, and unprofessional company *2026-07-29, version 1.34.0* this company Consumers energy is a scam unprofessional company that’s over here sending me bills when I told them that I don’t own the house anymore last month and I’m still getting these bills and when I try to call them and and speak to somebody I’m being yelled at, and they’re being unprofessional and disrespectful on the phone. What a pathetic trash company i’m going to tell my friends and family about this experience and I’m going to make sure that they will never do business with this trash company again ### 1/5 — Overpriced *2026-07-28, version 1.34.0* Just got my Consumers power bill for this month and it’s absolutely outrageous and ridiculous. The charges that you’re charging you need to take into consideration there’s people that are on a fixed income times are hard and you still keep raising the prices it’s gonna get to the point where nobody’s gonna have Consumers at all because they’re not gonna be able to pay their bill and how are you gonna like that? ### 1/5 — CAN YOU HATE THE APP MORE THAN THE COMPANY? *2026-07-22, version 1.34.0* Can’t get help or make a payment without the app? Phone line is a 30min wait ### 1/5 — Manufactured Energy Crisis *2026-07-20, version 1.34.0* Typical price gouging at its finest! Keep up the good work CE! ### 1/5 — Biased restoration *2026-07-06, version 1.33.1* 144,000 people without power, our street like many others. Consumers was in the area for two days and fixed everything around us, simply because one end of our road does not connect to another. We are happy to wait our reasonable turn but don’t fix everyone else and leave like we don’t matter. ## Most praised reviews (10 highest-rated) ### 5/5 — Consumer app *2026-08-04, version 1.34.1* The app is great easy to manage and makes paying ur bill alot easier ### 5/5 — CE *2026-07-10, version 1.33.1* On line is amazing ### 5/5 — Easy to navigate *2026-07-04, version 1.33.1* I can pretty much do everything I need online now. I can pay my bill and submit an outage asap. Many things you can do. ### 5/5 — Solar panels working well. Last bill under $4.00 *2026-06-16, version 1.33.1* 😁 ### 5/5 — Love youuuu *2026-05-23, version 1.32.0* Consumers energy is for the people! ### 5/5 — Wow I actually Works *2026-04-01, version 1.32.0* I don’t know why I’m so amazed that the app actually works smoothly and makes sense even gives me an option to pay somebody else’s bill. Thank you for everything that you do. ### 5/5 — Zippie *2026-03-16, version 1.31.0* Good app but consumers is a scam all these companies scams ### 5/5 — Business owner *2026-03-10, version 1.31.0* Makes it easier, ### 5/5 — Great *2026-01-11, version 1.31.0* All good ### 5/5 — The Finishers *2025-12-31, version 1.31.0* Works with promptness of finishing the task ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*