# Contact Center Advisor – Mobile Edition Client

> Real-time contact center performance management for mobile users. (iPhone/iPad app by Genesys Telecommunications Laboratories, Inc..)

- Source: https://appshunter.io/ios/app/contact-center-advisor-mobile-edition-client/id634132609 (this page in markdown: same URL + `.md`)
- Developer: [Genesys Telecommunications Laboratories, Inc.](https://appshunter.io/developer/508599737)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 6 MB
- Languages: English
- Released: 2013-04-30
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/contact-center-advisor-mobile-edition-client/id634132609/reviews.md

## What is Contact Center Advisor?

Contact Center Advisor - Mobile Edition Client for iOS. 

8.5.1 is compatible with Contact Center Advisor and Advisor Platform the following server versions: 8.5.1, 8.5.0.  

The Genesys Advisor Performance Management Suite is a real-time management solution which brings information together, provides coherent and useful answers, and empowers its users to take action. 

Contact Center Advisor-Mobile Edition (Mobile Edition) extends the real-time insight of the Contact Center Advisor solution to the mobile user. Mobile Edition connects managers on-the-go with key performance indicators so they can collaborate and solve service issues before they evolve into critical performance problems. 

Mobile Edition allows managers to monitor or be alerted to contact center performance in real-time, wherever they are located, across multi-channels (voice, chat, and email). Results are viewed within a business-centric framework that includes measures like revenue and customer satisfaction. Threshold alerts pro-actively warn 
managers about evolving issues. Performance measures are displayed using metrics, graphical alerts, and charts. 

Mobile Edition displays such indicators such as: 

- Service quality performance 
- Inbound and outbound call volume 
- Talk time 
- After call work time 
- Handle time 
- Transfer 
- Average speed of answer 
- Abandoned calls 

Mobile Edition provides immediate access to contact center metrics and key performance indicators across multiple levels of the organization. Over 35 unique metrics are available to meet the specific requirements of various user communities, from C-level executives to command center personnel. 

Lines of business, call centers, and virtual queue groups are organized hierarchically, providing viewing flexibility to match the user’s preferences and needs. Mobile Edition displays detailed information regarding the activity and performance of these lines of business, call centers, and virtual queue groups.

## Key features

- Real-time performance monitoring
- Multi-channel support (voice, chat, email)
- Threshold alerts for issues
- Business-centric performance metrics
- Hierarchical organization of data
- Over 35 unique metrics

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/contact-center-advisor-mobile-edition-client/id634132609/reviews.md

### 5/5 — Powerful application

*2014-07-29, version 8.1.400.08*

This application has changed the way we do business.  Excellent visibility now to what is going on!

## Frequently asked questions about Contact Center Advisor

### What server versions is Contact Center Advisor - Mobile Edition compatible with?

Contact Center Advisor - Mobile Edition version 8.5.1 is compatible with server versions 8.5.1 and 8.5.0 of Contact Center Advisor and Advisor Platform.

### What kind of metrics can I monitor with Contact Center Advisor - Mobile Edition?

You can monitor over 35 unique metrics, including service quality, call volume, talk time, average speed of answer, and abandoned calls, displayed through metrics, graphical alerts, and charts.

### Does Contact Center Advisor - Mobile Edition offer alerts for performance issues?

Yes, the app provides threshold alerts that proactively warn managers about evolving performance issues, allowing for timely intervention.

### Can I view contact center performance across different channels?

Yes, Contact Center Advisor - Mobile Edition allows you to monitor performance in real-time across multiple channels, including voice, chat, and email.

### How is the data organized in Contact Center Advisor - Mobile Edition?

Lines of business, call centers, and virtual queue groups are organized hierarchically, offering viewing flexibility to match user preferences and needs.

### What devices does Contact Center Advisor - Mobile Edition support?

Contact Center Advisor - Mobile Edition is available for iPhone, iPad, and iPod.

### How often is Contact Center Advisor - Mobile Edition updated?

The latest version, 8.5.101.02, was released on May 4, 2017. The app has received updates since its initial release on April 30, 2013.

### Is Contact Center Advisor - Mobile Edition suitable for executives?

Yes, the app displays over 35 unique metrics designed to meet the specific requirements of various user communities, from C-level executives to command center personnel.

## Version history (last 1 release)

### 8.5.101.02 — 2017-05-04

This app has been updated by Apple to display the Apple Watch app icon.

- Supports iOS 9.0+
- Bug fixes

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## More apps by Genesys Telecommunications Laboratories, Inc.

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All apps by Genesys Telecommunications Laboratories, Inc.: https://appshunter.io/developer/508599737

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*