# Contact Center Calculator

> Contact center agent calculation tool using the Erlang algorithm. (iPhone/iPad app by 坤宁 毛.)

- Source: https://appshunter.io/ios/app/contact-center-calculator/id1360611234 (this page in markdown: same URL + `.md`)
- Developer: [坤宁 毛](https://appshunter.io/developer/1201945856)
- Category: Utilities, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 9.0 · 63 MB
- Languages: American English
- Released: 2018-03-18
- Data updated: 2026-07-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/contact-center-calculator/id1360611234/reviews.md

## What is Contact Center Calculator?

Contact Center Calculator, calculate agents needed using Erlang algorithm.

## Key features

- Erlang algorithm calculation
- Agent staffing optimization
- Contact center efficiency
- Utilities tool


## Frequently asked questions about Contact Center Calculator

### What is the Contact Center Calculator used for?

The Contact Center Calculator is used to determine the optimal number of agents needed for a contact center by applying the Erlang algorithm. This helps in efficient resource allocation and service level management.

### Is the Contact Center Calculator free to use?

Yes, the Contact Center Calculator is available for free. There are no costs associated with downloading or using its core functionalities.

### What devices does the Contact Center Calculator support?

The Contact Center Calculator is designed for iOS devices, including iPhone, iPad, and iPod. It requires a compatible iOS version.

### How often is the Contact Center Calculator updated?

The Contact Center Calculator was last updated on April 4, 2018, with version 0.2.1. It was initially released on March 18, 2018.

### What is the age rating for the Contact Center Calculator?

The Contact Center Calculator has an age rating of 4+. This indicates it is suitable for users of all ages, with no mature content.

### Does the Contact Center Calculator have ads?

No, the Contact Center Calculator does not contain advertisements. Users can utilize its features without interruption from ads.

### What algorithm does the Contact Center Calculator use?

The Contact Center Calculator utilizes the Erlang algorithm, a mathematical formula used to predict the number of telephone lines or agents required to handle a given volume of calls with a specific grade of service.

### What is the user rating for the Contact Center Calculator?

The Contact Center Calculator has a perfect rating of 5.0 stars, based on one user review. This suggests a highly positive initial reception.

## Version history (last 3 releases)

### 0.2.1 — 2018-04-04

This app has been updated by Apple to display the Apple Watch app icon.

Minor fixes.

### 0.1.1 — 2018-03-18

Minor fix.

### 0.1.0 — 2018-03-18

No release notes.

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## More apps by 坤宁 毛

- [Lexin Pro](https://appshunter.io/ios/app/lexin-pro/id1201945857)
- [Formula Box (LaTeX)](https://appshunter.io/ios/app/formula-box-latex/id1366207056)
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- [Rbert](https://appshunter.io/ios/app/rbert/id6759396577)
- [Chinese Dictionary CH-EN/CH-CH](https://appshunter.io/ios/app/chinese-dictionary-ch-ench-ch/id6759987830)

All apps by 坤宁 毛: https://appshunter.io/developer/1201945856

## Related topics

[contact center calculator](https://appshunter.io/ios/topics/contact-center-calculator) · [contact center](https://appshunter.io/ios/topics/contact-center)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*