# Contact Center Hub > Cloud-based contact center solution for businesses offering voice and text communication. (iPhone/iPad app by Verizon Wireless.) - Source: https://appshunter.io/ios/app/contact-center-hub/id1530223537 (this page in markdown: same URL + `.md`) - Developer: [Verizon Wireless](https://appshunter.io/developer/411772703) - Category: Business - Price: Free - Rating: 3.10/5 from 11 App Store ratings · 3 written reviews indexed - Age rating: 4+ - Requires: iOS 14.1 · 38 MB - Languages: American English, French (France), German (Germany), Italian, Norwegian Bokmål, European Spanish - Released: 2020-10-02 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/contact-center-hub/id1530223537/reviews.md ## What is Contact Center Hub? Verizon's Contact Center Hub solution is an easy-to-use, cloud-based contact center that enables customers to connect with your business by voice or text messages, anytime and anywhere. Provide exceptional service for your customers, whether you’re a small or large business. Contact Center Hub gives you: • Simple voice and text messaging capabilities, including all common contact center features, such as call recording. • Toll-free or 10-digit numbers that include minutes of use in our flat-rate monthly pricing. • Configurable call routing for Interactive Voice Response or direct-dial numbers from a browser. • Real-time analytics and reporting for managers and administrators. • Native CRM integrations to enhance your current business processes. Download Contact Center Hub now, and spend more time engaging with customers and less time dealing with technology. ## Key features - Voice and text messaging - Call recording - Configurable call routing - Real-time analytics - CRM integrations - Toll-free or 10-digit numbers ## Recent user reviews (3 of 3) All indexed reviews: https://appshunter.io/ios/app/contact-center-hub/id1530223537/reviews.md ### 1/5 — App doesn’t work *2022-09-26, version 5.26.0* The app constantly drops calls, and I will answer the phone call from app and the people on the other end can hear me, but I can’t hear them. ### 1/5 — Constant crashing *2022-09-23, version 5.26.0* Our company uses this app as our main phone line & the mobile app has been constantly having issues & yet anyone I talk to has no info on why. ### 1/5 — Wait to try *2020-12-23, version 5.1.2* This product is not ready. I’m not one to have someone learn to shave on my face..and this app is worse than that. Doesnt allow texting..crashes constantly. ## Frequently asked questions about Contact Center Hub ### What is Contact Center Hub? Contact Center Hub is a cloud-based solution from Verizon designed to help businesses manage customer interactions via voice and text messages. It aims to simplify communication and enhance customer service for businesses of all sizes. ### Does Contact Center Hub have ads? The provided data does not specify whether Contact Center Hub contains advertisements. Its monetization model is listed as free. ### What devices does Contact Center Hub support? Contact Center Hub is available for iPhone and iPod devices. It is designed to be accessible on these Apple mobile platforms. ### How often is Contact Center Hub updated? The latest version, 5.26.0, was released on August 15, 2022. This indicates that updates are provided periodically, though the exact frequency is not detailed. ### What is the user rating for Contact Center Hub? Contact Center Hub has a rating of 3.1 stars based on 11 user ratings. This suggests a mixed reception among its current user base. ### What age rating is Contact Center Hub? Contact Center Hub has an age rating of 4+. This means it is considered suitable for users aged four and older. ### Can Contact Center Hub be used for small businesses? Yes, Contact Center Hub is designed to serve both small and large businesses. Its features aim to provide exceptional service regardless of business size. ### What are the key features of Contact Center Hub? Key features include simple voice and text messaging, call recording, configurable call routing, real-time analytics and reporting for managers, and native CRM integrations. ## Version history (last 5 releases) ### 5.26.0 — 2022-08-15 When the microphone permission is not granted, you will be prompted to grant it again when re-launching the app. When transferring a call to an external number, you now can delete digits one by one. Improved loading animation in To-do and History. ### 5.19.1 — 2022-05-02 Minor improvements and bug fixes. ### 5.13.0 — 2022-01-12 Will show information about the quality warnings that happened during the call when call ends. Bug fix that caused the hold and transfer buttons to not work properly during a call. ### iOS App 5.11.0 — 2021-12-07 User will be notified when there is a new version of the app - always have the latest version for improved functionality. Start an SMS conversation directly from contact details screen. ### 5.6.1 — 2021-09-11 Bug Fixes and improvements ## Apps similar to Contact Center Hub | App | Rating | Price | Category | | --- | --- | --- | --- | | [Work Mobile](https://appshunter.io/ios/app/work-mobile/id1127865121) | 1.7 (47) | Free | Business | | [Workforce by Verizon Connect](https://appshunter.io/ios/app/workforce-by-verizon-connect/id1454296757) | 5.0 (1) | Free | Business | | [My Verizon For Enterprise](https://appshunter.io/ios/app/my-verizon-for-enterprise/id1096332008) | 2.8 (25) | Free | Business | | [Reveal Hardware Installer](https://appshunter.io/ios/app/reveal-hardware-installer/id1497902836) | 1.9 (14) | Free | Business | | [Integrated Video](https://appshunter.io/ios/app/integrated-video/id1446867607) | 4.8 (1,135) | Free | Business | | [The Verizon Event App](https://appshunter.io/ios/app/the-verizon-event-app/id1530474057) | — | Free | Business | ## More apps by Verizon Wireless - [My Verizon](https://appshunter.io/ios/app/my-verizon/id416023011) - [Verizon Field Force Manager](https://appshunter.io/ios/app/verizon-field-force-manager/id493353569) - [Message+](https://appshunter.io/ios/app/message-plus/id621469412) - [Verizon Cloud](https://appshunter.io/ios/app/verizon-cloud/id645682444) - [Verizon Call Filter](https://appshunter.io/ios/app/verizon-call-filter/id777875529) - [Verizon Push to Talk Plus](https://appshunter.io/ios/app/verizon-push-to-talk-plus/id899252557) All apps by Verizon Wireless: https://appshunter.io/developer/411772703 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*