# Contact Energy — user reviews > 83 indexed App Store user reviews of Contact Energy by Contact Energy limited, rated 4.64/5 from 80 ratings. - Source: https://appshunter.io/ios/app/contact-energy/id1085174774/reviews - App overview in markdown: https://appshunter.io/ios/app/contact-energy/id1085174774.md - Rating breakdown: 5★ 64 · 4★ 6 · 3★ 8 · 2★ 1 · 1★ 1 ## What do users think of Contact Energy? Overall sentiment: negative **Pros** - 👍 Easy to use and understand - 👍 Good customer service - 👍 Ability to track power usage - 👍 Simple navigation - 👍 Good for submitting meter reads - 👍 Provides useful account information - 👍 Incremental payment options **Cons** - 🐛 Constantly glitchy and unstable - 🐛 Unable to log in frequently - 🐛 App is often days behind on data - 🐛 Payment issues and errors - 🐛 Slow loading times - 🐛 Outdated design and functionality - 🐛 Usage data not updating or missing - 🐛 Inconsistent performance after updates - 🐛 Poor user interface and experience - 🐛 Website redirects to non-functional app - 🐛 Difficulty in registering an account - 🐛 Credit card details not saved - 🐛 Lacks modern payment options (Apple Pay, PayPal) - 🐛 Download issues on iPhone - 🐛 Solar buy back not shown - 🐛 Switching between properties is buggy - 🐛 Usage graphs poorly designed - 🐛 Cannot supply meter readings - 🐛 Estimated readings instead of actual - 🐛 App is an embedded website, not a true app - 🐛 Usage data is always days behind - 🐛 Frozen screens after updates - 🐛 Autofill for payments not working - 🐛 Crashing during account-to-account payments - 🐛 No response via WhatsApp - 🐛 App crashes or doesn't allow login for weeks - 🐛 Cannot access online account - 🐛 Glitchy and crashes frequently - 🐛 Unable to view power bill - 🐛 Painful login process - 🐛 Password manager issues - 🐛 Blank notification screens - 🐛 App icon shows unread notifications but none are present **Commonly reported bugs** - Constantly glitching - Unable to log in - App is days behind on data - Payment errors - Slow loading times - Usage data not updating - Frozen screens after updates - Autofill for payments not working - Crashes during account-to-account payments - Download issues on iPhone - Switching between properties is buggy - Usage graphs poorly designed - Cannot supply meter readings - Estimated readings instead of actual - App is an embedded website - Usage data is always days behind - Frozen screens after updates - Autofill for payments not working - Crashes during account-to-account payments - No response via WhatsApp - App crashes or doesn't allow login for weeks - Cannot access online account - Glitchy and crashes frequently - Unable to view power bill - Painful login process - Password manager issues - Blank notification screens - App icon shows unread notifications but none are present - Cannot register due to terms and conditions field issue - Download pop-up instead of download on iPhone - App redirects to itself when trying to sign in online - Daily usage data not current, dollar amount missing - Hour by hour usage greyed out unless over a week old - New version doesn't display graph properly - No way to see amount of power paid for, only total used/free - Latest version keeps signing out - Meter reading option is greyed out - Unable to check daily usage after update - Only shows gas usage after update, not electricity - Latest version does not function, frozen - New app 3.1 doesn't work, frozen front screen, no login - New App doesn't work, nothing works, usage section empty - Update frozen, nothing works - App upgrade - nothing opens or loads - Website always directs to the app, creating a loop - App POS, crashes when using account to account payment - Cannot change password to get in - Often flashes back and cannot load to the next step - Payment page goes back to beginning after security code - Energy usage not updating - Most of the time pays delayed due to app crashing or not allowing login - Sluggish, takes over 40 seconds to render information - Any movement triggers app refresh with delay - Cannot access online account - App never allows login - Login stops working since last update **Most requested features** - Toggle to include GST in usage amounts - Save card details for payments - Support for Apple Pay and PayPal - Push notification for bill payment reminders - Display solar buy back information - Improved functionality for switching between properties - Breakdown of electricity usage by category - Allow landscape mode on tablets - Alert for power usage exceeding a set KW per day - Alert for running cost reaching a certain $ amount ## Newest reviews (16 of 83) ### 3/5 — Basic but good *2026-04-15, version 3.0.12* Good overall, the app allows for easy-ish tracking of power usage, it’s a little misleading that the $ amounts quoted in usage don’t include GST, it’d be good to see a toggle to include this for better understanding of budgeting. ### 2/5 — Very poor *2026-02-15, version 3.0.12* The App is always days behind even though we’re hooked up and don’t have any actual readings. Sometimes it’s 4 days behind! Who can keep track of why prices were high on previous days when it’s so far back. And as for hour by hour usage - what a joke! They’re always greyed out unless it’s over a week previously. Contact - get your App sorted so it works as an up to date version. It’s not like you can’t afford it as you make many millions in profit every year from us. ### 4/5 — Save card details *2025-12-03, version 3.0.11* Great app but would love if you can save your card details instead of entering them each pay day ### 2/5 — Data not updated *2025-05-08, version 3.0.9* Daily usage data is not current. Can get kw usage but no longer the dollar amount. Last updated month was March, and it’s now May. Usage is always 3+ days behind whereas other companies daily update is available after midday the following day. Thought the app needed updating but apparently not! Other than the usage, it’s good. ### 3/5 — Almost a decent app *2024-10-03, version 3.0.1* Somehow in the last few days, the toggle to see useage in kwh or dollars has vanished. It also would be nice if you could set a default view for the useage graphs (also why does it take so long for data to appear when you get a meter reading every 30 minutes). Otherwise, great app! ### 1/5 — Since the recent changes this app it garbage *2024-09-22, version 3.0.1* This app was good until around July or August 2024 when some idiot totally messed it up for no good reason. Now it’s extremely slow and you can no longer see your daily power usage. Everything was fine until this muppet screwed it all up. Should loose their job in my opinion. ### 1/5 — Shonky app update *2024-09-16, version 3.0.1* New update on your app is disappointing- its quite ugly and clunky - it looked better before! Your designers got it wrong. ### 1/5 — No usage data on new app *2024-09-10, version 3.0.1* It’s been over a month and still no usage data. Multiple emails to support and no resolution yet. ### 1/5 — Terrible design *2024-09-08, version 3.0.1* What exactly was wrong with the old app - it was clear and easy to understand usage. The new app seems to have been designed by a 10 year old child who likes big thick bars with round edges that overlap. ### 1/5 — New version buggy *2024-09-06, version 3.0.1* New version doesn’t display the graph properly. ### 1/5 — So slow *2024-09-02, version 3.0.1* The design of the usage graph is terrible, who uses rounded edges? There is no way to see the amount of power paid for, only total used and total free. The scale is so bad a $50 power bill difference is about 2 pixels. Please pay UX expert. ### 3/5 — So Slow *2024-08-31, version 3.0.1* Love contact I’ve enjoyed their offerings and services. The app is beautiful and functional but fetching data in the app is painfully slow regardless of the internet connection. Wish their app team would look into optimising at part of the app. ### 1/5 — Latest update *2024-08-21, version 3.0.1* The latest version has been updated and it’s the worst so far. Keeps signing me out telling me to sign back in. Please fix this 🙏 ### 1/5 — Terrible *2024-08-20, version 3.0.1* New app slow to load. Want to supply a metre reading but that’s greyed out so unable. Need to send a reading to stop contact estimating my usage twice what it should be. ### 2/5 — Unable to check daily usage *2024-08-18, version 3.0.1* Since I updated my contact energy app few days ago, I am unable to check my daily usage. Old version is way better than the update. I have messaged the contact energy team via Facebook messenger and haven’t got any reply yet. I hope this thing could get sorted ASAP so we can monitor our usage when we are in a Goodnights plan. ### 1/5 — What a rubbish app *2024-08-18, version 3.0.1* After the update in august 2024 , I can’t view my electricity usage at all!!!!! It only shows gas! And still this bug is not fixed!!!!! What is wrong with you guys? ## Most critical reviews (10 lowest-rated) ### 1/5 — So glitchy, often doesn’t load - or as issues *2026-05-05, version 3.0.12* This is the Bain of my existence - and so is the website. Constantly glitching, unable to link into it, and pay bills etc with “whoops something went wrong”… People would be far more inclined to log in and pay… if they could. ### 1/5 — 🤬🤬🎂 *2026-04-08, version 3.0.12* Can’t even log into the app ### 1/5 — Payment is not great *2026-02-16, version 3.0.12* I’ll have to add my credit card details every month and there is no opportunity to pay with Apple Pay or Apple Pay or PayPal. Time to modernise ### 1/5 — No access to app *2025-11-12, version 3.0.11* Why can’t I login on this app? Had no problems before but have been trying to gain access for the past 2 weeks now and nothing, then il try using it through the web page and still nothing ### 1/5 — Payment is not great *2025-09-17, version 3.0.10* I’ll have to add my credit card details every month and there is no opportunity to pay with Apple Pay or Apple Pay or PayPal. ### 1/5 — Download Bill on iPhone *2025-09-04, version 3.0.10* It shows the download as a pop up rather than letting me download to my phone. Unacceptable ### 1/5 — App won’t sign me in *2025-07-20, version 3.0.9* Just keeps circling back to sign in screen. If I try to sign in online it opens the app which isn’t working. Would love to track my usage but can’t get past the sign in screen’s circle of death!! ### 1/5 — Move into the new millennium please *2025-02-21, version 3.0.1* Come on guys, how long has solar buy back been in place - showing it on your app should be in PLACE by now ### 1/5 — Can’t register *2024-10-14, version 3.0.1* This app is horrible, I’m trying to register my account but to do so I have to “answer” the terms and conditions, but there is no field to “answer” terms and condition SO I CANT REGISTER!! ### 1/5 — Good service terrible app *2024-10-03, version 3.0.1* The app was running good until it updated and changed the layout. It’s now so slow ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Team & Amazing App *2025-08-11, version 3.0.9* Super easy to work the app! And Contact Energy have the best customer service you could ask for! I would recommend them to anyone who wants to be looked after with high quality customer service. I cannot recommend them enough!!! They go above and beyond! Well done team! ### 5/5 — Push notifications *2025-05-01, version 3.0.9* A simple push notification reminder for monthly bill payment will be amazing, and save you some SMS costs as well. Otherwise an SMS a few days before payment due date would help with miss payments. ### 5/5 — Switching between properties *2024-10-17, version 3.0.1* Hey guys, can fix issue when switching between properties? Menu with available properties randomly appears and disappears. Unable to switch between accounts. Otherwise all good ### 5/5 — Contact customer. *2024-08-19, version 3.0.1* The new update is basic and easy to use. It was a shock to the system to see the new update yet so simple to navigate which is a win for me 👍 ### 5/5 — Good update *2024-08-15, version 3.0.1* Latest update is much nicer and faster to use ### 5/5 — Simple *2024-08-07, version 2.5.25* Easy to use and easy to understand a few different payment options to choose from, can change power plan and see if your account is in credit or due, can control account swap address add address very easy to use ### 5/5 — KMV *2024-06-27, version 2.5.25* Good service ### 5/5 — Mr Singh *2024-04-26, version 2.5.25* Very good ### 5/5 — Dealing with Contact *2024-03-25* I have recently sold and have had to deal with Contact regarding power and gas. I was able to ring and was talking to someone in New Zealand. They listened to my requests and the whole process went smoothly. The complete opposite to other organisations where making any change has been very difficult. Thank you Contact Energy. ### 5/5 — Contact App is Styled for Customers *2023-07-06* It is refreshing to have an energy account that provides us with all the information we need to manage our consumption. It is easy to view , and the payment options allowing for incremental payments really suits us- No more “ Big Bill Payment Day”! We appreciate this service, tailored for the customer! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*