# ContactBase - For IT Sales — Org chart & relationship maps

> IT sales relationship mapping and org chart tool using MEDDPICC framework. (iPhone/iPad app by ContactBase Ltd.)

- Source: https://appshunter.io/ios/app/contactbase-for-it-sales/id1436288428 (this page in markdown: same URL + `.md`)
- Developer: [ContactBase Ltd](https://appshunter.io/developer/1283380809)
- Category: Business, Productivity
- Price: Free with in-app purchases
- Rating: 4.60/5 from 207 App Store ratings · 29 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 54 MB
- Languages: American English
- Released: 2018-09-25
- Data updated: 2026-06-10
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/contactbase-for-it-sales/id1436288428/reviews.md

## What is ContactBase?

ContactBase is a relationship mapping app for IT sales professionals which utilises the MEDDPICC sales qualification framework. 

*Decode complex relationships*

Take control of the politics that surround the deals you’re working on with a powerful relationship mapping app. Use MEDDPICC to highlight Champions and Economic Buyers to surface gaps in your deals to work out where to focus your time. 


*Understand decision making units​*

See your contact data in context, with reporting lines mapping out the hierarchy of organisational structures. Share org charts with teammates in seconds. Download as a .png for use with Account Plans and QBR decks.


*Improve sales forecasting *

Leverage powerful analytics and KPIs to measure engagement and advocacy levels across your deals. Take action from data driven insights and forecast with accuracy using Clari forecasting categories.


*Sync contacts across devices​*

Import and sync contacts across work and personal devices to create a unified address book. Improve search-ability and keep track of Influencers, Economic Buyers and Champions for future upsell and cross sell opportunities.


## Why use ContactBase? ##

To get a better understanding of the influential reach of your business relationships and close gaps in your deal qualification process.

- Improve sales forecasting
- Speed-up sales cycles
- Increase win rates

## Key features

- Relationship mapping
- Org chart creation
- MEDDPICC framework integration
- Sales forecasting analytics
- Contact syncing across devices
- Decision-making unit analysis

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Cloud Subscription | $27.99 | per year |


## Recent user reviews (10 of 29)

All indexed reviews: https://appshunter.io/ios/app/contactbase-for-it-sales/id1436288428/reviews.md

### 3/5 — All in one place

*2024-06-25*

Yes

### 1/5 — Worst app

*2024-04-12*

I tried to login to the app and it would not notice the email address and password. I lost all of my clients contact.

### 1/5 — BE VERY CAREFUL

*2024-03-19, version 3.0*

After saving data for around 18 months using this app which I mistakenly thought was safe to do I found to my horror one morning when I went to open the app that all the data has gone.The customer service is diabolical and the most unhelpful of any service I have encountered in the past. I have been told that the reason for this is because I logged out of the app (I definitely didn’t) which results in losing all the data unless you pay £24.99. Don’t rely on this app if you value your data because you will be disappointed and ignored when you protest

### 3/5 — Better than many, still needs work

*2022-12-23*

Maybe I have high expectations but I was hoping there wouldn’t be so many clicks to group contacts into the same company. Also, it breaks down when the company is very, very large (like Google) and has many, many departments. You can’t seem to next departments within departments, they are only one layer deep.

I was also hoping to use it for family mapping but one person can only “report to” one other person, not two people (like two parents). This would also not work for matrixes organizations that have multiple bosses based on different functions.

Finally, there is no place to put unique URLs (that’s weird, people are getting more of their own websites these days) and no place to put a photo of their business card (except as the contact’s photo).

So…three stars as a comprehensive relationship mapping tool.

### 1/5 — App crashes

*2021-02-11*

This app crashes when I try to open a hierarchy chart! Please fix

**Developer response:** Perhaps you could share some information with our support team so we could look into this bug for you.

### 1/5 — Ok, but...

*2020-05-26*

So the app seems ok, but I didn’t see any benefit to me, so I went to delete my account that I signed up with via email, but it wouldn’t let me delete my account unless I synced with my google account, really? I don’t want to use your app, but I have to give you my google info before leaving?

### 4/5 — Good App: More Analytics

*2020-03-22*

I like the visuals. Really helps to see the key project stakeholders. More analytics around who is most influential or the biggest detractor based on their roles number of nodes and other data built into a contact would be great!

### 1/5 — Deletes information

*2019-12-07, version 2.2*

Had to add an address field, but every time I closed and reopened the app, the addresses of my contacts disappeared. As I wanted to use it for my business, mailing out customer orders, the address is vital. For just phone and email, it was fine, but not what I needed.

### 5/5 — ADR SDR BDR

*2019-06-19, version 2.1.1*

I wasn’t sure what to expect as I’ve been using FullContact for years, but was extremely impressed with all the additional features ContactBase has. It’s really nice to use and very easy to navigate. The org chart feature is powerful for ADRs. I can build org charts for the companies I’m prospecting and share them with the account executives I work with. The relationship mapping feature works nicely too, which I can see account execs using in the buying stages of a deal.

### 5/5 — Smart app!

*2019-03-18, version 2.0.1*

This worked really well. The app provides you with the tools to optimise you contact data finding missing meta data. Then with your new clean address book build and share charts and relationship maps. I’ve set my team the challenge to use ContactBase to create a relationship amp for each of their major accounts. Looking forward to see how they got on.

## Frequently asked questions about ContactBase

### What does ContactBase do?

ContactBase is a relationship mapping app designed for IT sales professionals. It helps users decode complex organizational relationships, understand decision-making units, and improve sales forecasting by utilizing frameworks like MEDDPICC.

### What are the key features of ContactBase?

Key features include relationship mapping to visualize organizational hierarchies, integration with the MEDDPICC sales qualification framework to identify key stakeholders, and powerful analytics for sales forecasting. It also allows for contact syncing across devices and the creation of shareable org charts.

### How does ContactBase help with sales forecasting?

The app leverages powerful analytics and KPIs to measure engagement and advocacy levels across deals. This data-driven insight allows users to take informed actions and forecast with greater accuracy, aligning with common forecasting categories.

### Can I use ContactBase on multiple devices?

Yes, ContactBase allows you to import and sync contacts across your work and personal devices. This creates a unified address book, improving searchability and helping you keep track of important contacts for future sales opportunities.

### What is the cost of ContactBase?

The application is available for free with in-app purchases. This model allows users to access core functionalities without upfront cost, with options to enhance their experience through additional purchases.

## Version history (last 5 releases)

### 3.3 — 2025-01-19

- MEDDPICC definitions for roles
- Clari forecasting categories for Analytics

### 3.2 — 2024-09-26

- Relationship maps now adopt MEDDPICC terminology 
- Chart optimisation scoring now utilises Clari forecast categories: Commit, BestCase, Pipeline
- In-chart notes allows users to capture notes on charts as insights happen

### 3.0 — 2024-03-12

ContactBase 3.0 introduces a Cloud backend to enable users to access charts over multiple devices and store data in the cloud.

### 2.9 — 2024-03-02

ContactBase 2.9 introduces a Cloud backend to enable users to access charts over multiple devices and store data in the cloud.

### 2.8 — 2021-06-09

Solve foreign language and emojis crash issues in the company name and job title.

## Apps similar to ContactBase

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [CircleBack - Updated Contacts](https://appshunter.io/ios/app/circleback-updated-contacts/id957826826) | 4.5 (2,546) | Free | Business |
| [Contacts Journal CRM](https://appshunter.io/ios/app/contacts-journal-crm/id327685977) | 4.4 (67) | Free | Business |
| [SA Contacts](https://appshunter.io/ios/app/sa-contacts/id379262343) | 4.5 (49) | $2.99 | Business |

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*