# Contactless e-Channel > Contactless immigration clearance enrollment and QR code generation for Hong Kong residents. (iPhone/iPad app by Hong Kong Immigration Department.) - Source: https://appshunter.io/ios/app/contactless-e-channel/id1590998870 (this page in markdown: same URL + `.md`) - Developer: [Hong Kong Immigration Department](https://appshunter.io/developer/578918013) - Category: Utilities - Price: Free - Rating: 2.60/5 from 8 App Store ratings · 56 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 56 MB - Languages: American English, Chinese (Simplified, China), Chinese (Traditional, Taiwan) - Released: 2021-11-29 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/contactless-e-channel/id1590998870/reviews.md ## What is Contactless e? Contactless e-Channel Mobile Application facilitates eligible Hong Kong residents to enrol Contactless e-Channel Service. After enrolment, Hong Kong residents can use an encrypted e-Channel QR code generated from their personal mobile phones to enter the contactless e-Channels. Inside the contactless e-Channels, they may simply look at the camera from the marked location to perform facial verification through the system. The immigration clearance is subsequently conducted. During the process, there will be no need to touch shared equipment viz. the fingerprint scanner. Contactless e-Channels would enable members of the public to reduce contact with shared equipment during self-service immigration clearance; while providing faster, more convenient and hygienic immigration clearance service. Enrolment of Contactless e-Channel Service via Contactless e-Channel Mobile Application: ● Use mobile device with biometric authentication functions enabled to download and install the contactless e-Channel mobile application and the "智方便 iAM Smart" app ● Register and activate "iAM Smart" ● Open the contactless e-Channel mobile application and select enrolment ● Wait for the identity verification via "iAM Smart" after reading the statement and submitting the application ● Perform mobile phone built-in biometric authentication to complete the enrolment upon successful identity verification ● Generate e-Channel QR code for immigration clearance via the contactless e-Channels once the above steps are completed Notes: ● Consent of your parent or guardian is required if you are aged from 11 to 17. ● Using Immigration Department Mobile Application, data transmission fees may be incurred for transmitting data through mobile devices. You are suggested keeping track of data usage from time to time. ## Key features - Enroll in contactless e-Channel service - Generate encrypted e-Channel QR code - Facial verification for immigration - Reduce contact with shared equipment - Faster and more convenient clearance - Requires "iAM Smart" app for registration ## Recent user reviews (10 of 56) All indexed reviews: https://appshunter.io/ios/app/contactless-e-channel/id1590998870/reviews.md ### 1/5 — 廢 *2026-07-19, version 1.0.23* 跟智方便一樣卡 每一步都load超久 難弄 比我奶奶卡痰還嚴重 弄半天跟我說系統未能提供服務 ### 1/5 — 成日過唔到機 *2026-06-07, version 1.0.22* 試過調過螢幕光暗和距離遠都不行，最後始終都要拿身分證出來，令人非常尷尬！ 請問有沒有教學或者指導？ ### 5/5 — 氹仔碼頭入境 *2026-05-26, version 1.0.22* 在氹仔碼頭用QRCode入境澳門好多時都不成功，請跟進一下。 其他關口用都好𣈱順👍 ### 5/5 — 通關最便捷 *2026-04-25, version 1.0.21* 通關閘口掃碼秒過閘機，無需拿取證件，速度超快 ### 1/5 — 換咗iPhone 17 Pro之後download唔到呢個app *2026-03-20, version 1.0.21* Could it be possible to integrate the immigration department's app? This would eliminate the need to download two separate applications. Please liaise with the Apple App Store to facilitate an upgrade that allows users to download this app directly. I suspect the issue may due to certain undeletable apps fragments or system registry involved, and make the system think like it was still in the phone but actually it was not. ### 1/5 — 經常嘟唔到 *2026-03-15, version 1.0.21* 過關已經開定qr code 部機經常都scan 唔到 ### 2/5 — 唔係太流暢 *2025-12-28, version 1.0.20* 掃碼時得時唔得，容易阻住後面排隊嘅朋友。時間寶貴，希望留意。 ### 1/5 — 點解可以咁廢！好心政府做事認真負責啦！ *2025-12-23, version 1.0.20* Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. ### 5/5 — Works seamlessly! Good job HKGOV *2025-11-17* I already had iAM Smart app setup, so this was super fast and easy to setup. I forgot to bring my HKID after I arrived Luohu station, and I was able to set this up and use it to cross border to SZ in 5 minutes. For once I need to praise the efficiency of the government and whoever created this app and workflow. Well done, good job! ### 3/5 — 屏幕光度控制不良 *2025-11-03, version 1.0.15* 開啟程式後，屏幕有時不會全光（機器掃不到2維碼），有時又會全光 ## Frequently asked questions about Contactless e ### How do I enroll in the Contactless e-Channel service? To enroll, download the Contactless e-Channel app and the "iAM Smart" app. Register and activate "iAM Smart", then open the Contactless e-Channel app to begin the enrollment process. You will need to verify your identity via "iAM Smart" and use your phone's biometric authentication. ### What is the "iAM Smart" app? "iAM Smart" is a mobile app required for registering and activating the Contactless e-Channel service. It is used for identity verification during the enrollment process. ### Can minors use the Contactless e-Channel service? Yes, individuals aged 11 to 17 can use the service, but they require consent from their parent or guardian for enrollment. ### Does Contactless e-Channel have ads? No, the Contactless e-Channel app does not contain advertisements. ### What devices are supported by Contactless e-Channel? The Contactless e-Channel application is supported on iPhones and iPods. It requires a mobile device with biometric authentication functions enabled. ### How does facial verification work with Contactless e-Channel? Once you have enrolled and generated your e-Channel QR code, you will simply look at the camera from a marked location within the contactless e-Channels. The system will perform facial verification to complete your immigration clearance. ### Are there any costs associated with using Contactless e-Channel? The app itself is free to download and use. However, data transmission fees may be incurred when transmitting data through your mobile device, so it is suggested to keep track of your data usage. ### How often is Contactless e-Channel updated? The latest version of Contactless e-Channel is 1.0.21, last updated on January 12, 2026. Updates typically address bug fixes and performance improvements. ## Version history (last 5 releases) ### 1.0.25 — 2026-08-27 Performance improvement and App optimization ### 1.0.24 — 2026-08-17 Performance improvement and App optimization ### 1.0.23 — 2026-06-11 Performance improvement and App optimization ### 1.0.22 — 2026-05-22 Performance improvement and App optimization ### 1.0.21 — 2026-01-12 Performance improvement and App optimization ## Apps similar to Contactless e | App | Rating | Price | Category | | --- | --- | --- | --- | | [智方便 iAM Smart](https://appshunter.io/ios/app/iam-smart/id1515065344) | 1.8 (28) | Free | Utilities | | [csl.](https://appshunter.io/ios/app/csl/id433378614) | 1.6 (21) | Free | Utilities | | [1O1O](https://appshunter.io/ios/app/1o1o/id433375584) | 1.0 (4) | Free | Utilities | | [SUN Mobile](https://appshunter.io/ios/app/sun-mobile/id771377227) | 1.0 (2) | Free | Utilities | | [CLP HK](https://appshunter.io/ios/app/clp-hk/id450725907) | 1.6 (14) | Free | Utilities | | [My HKT](https://appshunter.io/ios/app/my-hkt/id664964247) | 1.5 (13) | Free | Utilities | ## More apps by Hong Kong Immigration Department - [HK Immigration Department](https://appshunter.io/ios/app/hk-immigration-department/id578918010) - [IMMD 60th Anniversary](https://appshunter.io/ios/app/immd-60th-anniversary/id1599661282) All apps by Hong Kong Immigration Department: https://appshunter.io/developer/578918013 ## Related topics [echannelling](https://appshunter.io/ios/topics/echannelling) · [iam smart](https://appshunter.io/ios/topics/iam-smart) · [echannelling pro](https://appshunter.io/ios/topics/echannelling-pro) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*