# Control Card Prepaid — user reviews > 19 indexed App Store user reviews of Control Card Prepaid by NETSPEND CORPORATION, rated 3.20/5 from 44 ratings. - Source: https://appshunter.io/ios/app/control-card-prepaid/id485467914/reviews - App overview in markdown: https://appshunter.io/ios/app/control-card-prepaid/id485467914.md - Rating breakdown: 5★ 19 · 4★ 4 · 3★ 3 · 2★ 3 · 1★ 15 ## Newest reviews (2 of 19) ### 1/5 — Very poor App *2012-12-18* I downloaded this app about 4 times cause it never showed my current balance... Why have an app when we cannot take advantage of the app... Please fix this problem ### 1/5 — Very slow *2012-11-07* The app is very slow. I have to keep deleting it and then download again for it to show my correct balance ## Most critical reviews (10 lowest-rated) ### 1/5 — I HATE IT! *2022-03-03* My acc is cassidywill20 and they locked my account for no reason. Don’t get the card. I knew it was a scam anyways but my aunt uses it and she had no problems so I decided to try it out. IT DOES NOT WORK. Maybe Get it if you are trying to show it off to your girlfriends/ boyfriends but that’s it. **Developer response:** We apologize for the difficulties you experienced while registering with us. Please contact us via social@netspend.com so we can look into it. ### 1/5 — Scammers *2021-11-19* On the website they don’t mention a monthly fee, found out about the monthly fee after my card was mailed, I’ve been trying to find a way to void the card and I keep getting the runaround, called the customer service and what do you know I was almost tricked into activating the card, zero customer service just a stupid machine. On top of that they have the audacity to play people for fools knowing full well that as soon as someone enters their card number that card is then activated. Why is it so difficult to just cancel a card? Are you guys this desperate??????Horrible company **Developer response:** The fees for using the card and for maintaining the card account, including maintenance fees, are fully disclosed in the cardholder agreement that was included in the card packaging. You can permanently block the card online or over the automated line. Email social@netspend.com if you need additional assistance. ### 1/5 — Trash *2021-08-03* Whenever it let you login, it’s just a blank screen. 👎🏽 **Developer response:** We'd like to look into this. Does this affect the mobile app and the full website? Please email us at social@netspend.com with details about your device and app version. Screenshots are also helpful. We apologize for the inconvenience. ### 1/5 — Account Locked because forgot password *2021-05-04* So I downloaded the app thinking cool I can deposit my pay check. After resetting my password the app locked my account which is odd because I never had issues before. I’ve been a loyal customer since 2016, when I got the card. Thank goodness I have a local Business checking account I can go cash my check at. Net spend get it together! There was no need to lock my account it’s been in perfect standing since I enrolled in the Control card. I would not recommend this card simply because of the fact that this Company can through away a customer after years of outstanding service. ***UPDATE*** I just got off the phone my account was locked because I tried to reset my password like 16 times the Customer service rep explained to me. I told her it was only three times regardless the app is wonky and, just does not work properly! Never will I ever get another net spend card. Good day!! ### 1/5 — Card gets locked every month *2021-02-05* I’ve been with the card company since 2014 and I think it’s time to move on to a REAL bank . Customer service is rude and supervisors disconnects the call when he is stuck on what to say. Same merchant auto drafts from my card and wants to lock it every freaking time . I’m so done with this company I swear **Developer response:** We're sorry to hear that. We can see what happened with your account. Please email us at social@netspend.com so that we can look more closely at the issue. ### 1/5 — 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️ *2020-07-15* How tf my acc get locked and i just got the card activated 🤦🏽‍♂️ this app is ass i tried to even bare with y’all **Developer response:** We're sorry to hear this. We want to make sure that you are able to use your card. Please email us at social@netspend.com for assistance. ### 1/5 — Mobile check load *2020-06-02* I had my card for a awhile after wAiting on hold for hours rep finally answered and she didn’t even know how to help me she just said uninstall reinstall which I did for the last month what’s purpose of app and you can’t use it their customer service is useless. **Developer response:** We're sorry to hear that you are having issues using the mobile check load. We recommending reaching out to our partners at Ingo. They are available at help@ingomoney.com 229-276-3990 from 7 AM – 12 AM EST. For additional assistance, please email us at social@netspend.com. Thank you. ### 1/5 — Mobile Check load never works >:( *2018-01-05* Frustrating ...customer service is useless and I barely understand them. ### 1/5 — Bill Pay *2014-01-05* Can we get a app update, this cards been out how long? ### 1/5 — Can log in *2013-01-23* Was working good until I get the update,now cant even log in ## Most praised reviews (7 highest-rated) ### 4/5 — Check load *2016-02-17* The app is great and serves the purpose but when I try to load a check nothing happens. ### 4/5 — Satisfied *2015-02-26* Does exactly what it's suppose to do ### 3/5 — No Update? *2014-12-20* It's almost been a year now and still no update? Get with the times man there are other bank apps out there with way better features ### 3/5 — Good app but....... *2012-10-09* Updating account information is kinda slow. Still shows last balance in acct from yesterday and made recent deposit but doesn't show up ### 2/5 — Unstable and not very many options *2014-11-21* Most of the time when I go to login and hit GO, it goes right back to the login screen. It Resets and you don't actually get in. Also, the only thing you can do if you get logged in is view transaction history, transfer to and from savings and look for reload locations. The card itself has lots of features to include bill pay. It would be nice to have more of those features in the app. A big one is the budget feature. You have no access to it on your phone away from home. Let's see how slow they fix it. ### 2/5 — Keeps logging me off *2014-02-20* Please fix this!!! ### 2/5 — Please fix! *2013-01-15* Never shows current balance. I have to delete and reinstall. Such a hassle! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*