# Converge Mobile — user reviews > 49 indexed App Store user reviews of Converge Mobile by Elavon, rated 3.30/5 from 30 ratings. - Source: https://appshunter.io/ios/app/converge-mobile/id1052351665/reviews - App overview in markdown: https://appshunter.io/ios/app/converge-mobile/id1052351665.md - Rating breakdown: 5★ 15 · 4★ 1 · 3★ 2 · 2★ 1 · 1★ 11 ## Newest reviews (11 of 49) ### 3/5 — App needs developer work *2022-03-04, version 3.2.0* Attempt to search for previous debit transactions and using spinner to enter start & end date range. App won’t go back in time further than 31 days. ### 2/5 — Invoice/quote component fails *2020-07-23, version 3.1.0* Credit card processing is great. However, the invoice/quote component does not. I get an error message every time. Support unable to resolve. Either fix the code or remove it from the app. ### 3/5 — Card reader updated and now it doesnt work *2020-01-07, version 3.0.1* I had to update my card reader. It no longer recognizes swiped cards and i have to manually type them in which is costing me more money. I cant use half the features in the app that they claim they have. There is no “gratuity” option, for example. Its locked me out of my account on multiple occasions and tells me my passcode is incorrect when i try to type it in, and then forces me to change it. Im just frustrated and will be switching to Square. ### 3/5 — Update please *2019-12-05, version 3.0.0* Please update you systems to work with the new iOS. I don’t have the option to ask for gratuity’s anymore. ### 2/5 — Can’t see screen for gratuity *2019-11-17, version 3.0.0* I got a new iPhone 7. The app doesn’t show the gratuity page. It was fine on my old phone (iPhone SE); however, with this phone, I can’t add the gratuity. I called customer support & they said it was a glitch in the app & are working on correcting it. Well, that was 5 days ago & nothing has been done. I need this for my job I deliver pizza and I rely on tips. ### 3/5 — Please update the app *2019-06-12, version 2.0.1* Please update the app to have it fit the iPhone X screen. ### 3/5 — Not able to add invoice number *2019-04-23, version 2.0.1* The new version (2.0.1) will not send any info we add to the sale in either ‘item description’ section or ‘notes’ section. On very early versions we could add our invoice number in those sections and it would show on our printed report. It also does not have a dedicated section for ‘Invoice Number’ like the previous version did. This is creating a hardship for our office staff to match the transactions to our field personnel invoice numbers. This NEEDS to be corrected. Otherwise, I’m happy with the app. ### 1/5 — BEWARE! Card readers Not compatible with iPhone XS or max *2019-02-23, version 2.0.1* Century 21. Their card readers are NOT COMPATIBLE WITH THE NEW iPhone XS OR iPhone XS MAX!!! Instead of a simple fix by exchanging the 3.5 audio connector to power up connectivity, they require to purchase a new one (old model, technology and outdated software ) for $300!!! ### 2/5 — Wish it did more *2018-09-02, version 1.8.2* I wish this app had more options. Can’t add tips , won’t give me a daily total we have to manually add every day , takes longer to process than our previous app, card reader won’t connect to iPhone 8+. Can’t text receipt. Will give it a month maybe it gets updated to more user friendly. ### 3/5 — Has potential but falls short *2018-08-30, version 1.8.2* My accounting department set up a new user account for me under our Converge umbrella account so I can charge registration fees for meetings and golf outings. Upon signing in, I’m prompted for a PIN that the software never assigned to me, preventing me from logging in at all. Going online doesn’t fix this. Using a coworker’s login info (which we keep separate for accounting purposes), I was able to process transactions at an event *only* if the cell signal is strong enough (3 bars didn’t cut it). If all the stars are aligned, the app is fine. But, once my accounting dept fished around online to get a PIN created for me, there was no way for me to log out of my coworker’s account in the app. I had to delete it and reinstall it. The support and manuals are really poor in that they don’t address any of these things. A lot of headaches in this app for such a simple concept. ### 1/5 — Doesn’t work with iPhone *2018-07-16, version 1.8.2* The rp457 card reader won’t work with the iPhone since it requires a head phone jack to setup. Really?! So have to key in, costing more money per transaction. ## Most critical reviews (10 lowest-rated) ### 1/5 — Update botched a couple things… *2022-09-20, version 3.4.0* I’ll delete this review once things have been fixed… 1) I can no longer copy/paste, this is super annoying having type in the same info twice. 2) when you make a mistake entering in numbers, there is no space bar to press on to move the cursor around. So difficult to get in and fix a mistake or missed number… maybe something can be done about this…? ### 1/5 — No *2021-02-05, version 3.2.0* This company has the worst customer service. I don’t have time to deal with the constant issues with this platform. The staff doesn’t care if you go somewhere else. If I could do 0 stars I would. And I’m not the type to leave reviews. ### 1/5 — App needs to be fixed *2020-09-25, version 3.2.0* Several of us have been having problems for the last 2 months the app is not working and is useless. ### 1/5 — Outdated software? *2020-02-25, version 3.1.0* I finally went and got an old iPhone 8 fixed. New screen and battery just to be able to use the RP457 reader. I was told, after hours on with tech, that it wouldn’t work with X models but big update in Dec 19 will fix. February 2020. iPhone X nor 11 would Access. Sent emails begging them to forward to someone with an answer. But always sent back to call in. Deleted app. Plugged into lightning with audio. Went thru the steps and now works. You will know blue tooth works when it pops up a Pin. You hit Pair. A converge notification appears with that PIN number. Now we are golden. ### 1/5 — Worst customer Service Ever ripping off customers *2020-02-13, version 3.1.0* They charge me $110 in the name of annual fee.I was never told about this annual fee when I got the account.Shady business tactics.when I called for refund , the rep said they are going to look into it. There is possibility of refund. I asked to close the account and send me the confirmation at my business address.I was promised for refund and confirmation letter to be sent at office address. Nothing happened. I called back after one and a half month later. I was told account was closed one and a half month ago.There will be no refunds. I was not using the account for more than two years , nobody ever bothered why I am not processing the credit cards. Because I was not happy with the services. Their app is the worst app ever to use. Not user friendly at all. It’s all fake promises in the beginning to get your business. Nothing is ever delivered as promised. If you want head ache and frustration a part of your already very busy day, please sign up with Elavon. ### 1/5 — Not worth your time or money *2020-01-03, version 3.0.1* I been getting random little -0.07 cents taken out my account through the year never thought much of it until now. Today I opened my account to see 195$ taken out of my account sure know that that is not the yearly fee. I think they have been stealing from my account. ### 1/5 — Unethical *2019-12-03, version 3.0.0* This Company charged me hundreds of dollars because I did not fill out a tax form. The supervisor at US Bank who set me up with converge neglected to tell me about this form and after six or seven months of being charge $49 each month I contacted them and they were only willing to reimburse me a fraction of what I had been charged. ### 1/5 — Glitch after nov 2019 update *2019-11-22, version 3.0.0* No way to enter gratuity is the app after iPhone update. FIX IT IMMEDIATELY!!! ### 1/5 — Hi *2019-11-17, version 3.0.0* That advice is working but every monthly fees 54.99 I hate that app I ### 1/5 — Bad Customer Service *2019-04-18, version 2.0.1* Horrible service. We spent 10 days working with their technical support to try and get the device to work the iPhone XS. After 3 technical calls and being bounced around to 2-3 different people, and trying three different devices, we gave up. I had asked our sales rep to have a Sr. Help desk person to assist us and all she did was give us the 1888 or 1800 number repeatedly. I finally looked at the app in the App Store and saw that people posted in the comments that it does not work with the iPhone XS. Of all places lol. No mention anywhere on their site nor did the staff have any knowledge. And when we complained or asked for help, crickets. We went back to BofA which charged between 2.5 and 3% but has excellent customer service. We just ended up charging or customer a slightly bigger fee and we are so much happier. I think this is why they can charge lower fees because they have no support people nor anybody in a leadership role that cares about customers. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2025-08-18, version 3.4.4* Amazing. I love this app and how it can solve so many issues when it comes to scaling any business. You can download the app on your phone, setup different users with different permission, take payments on site or on a web browser. Great functionality and great company. ### 5/5 — UNSURE WHY SO MANY BAD REVIEWS *2022-02-17, version 3.2.0* So there’s a lot of poor reviews, I understand a lot are pretty old. Needless to say I think it’s quite phenomenal. I use a link/2500 it’s quick and easy. I have had a couple hiccups with signing in but, nothing tech couldn’t help. You wait on hold and get passed around but what corporation don’t you these days. Most my problems were fixable over YouTube or google. Only issue I had that I needed to call was, I purchased a new phone and it would not acknowledge passcode. Between all the different thing out there, this reader is small and slender; heck you can even get a smaller one. I like it! -HVAC MANAGING MEMBER. ### 5/5 — Love it! *2020-03-19, version 3.1.0* Got it through my bank. Super Easy to set up. Can’t wait to use my device ### 5/5 — Great app *2020-03-04, version 3.1.0* Great app, very easy to use ### 5/5 — Easy to use *2019-07-18, version 2.0.1* I used the square app before and it was just to expensive as a interchange rate. So I switched to converge it’s just as easy and costs a lot less. ### 5/5 — Great product *2019-05-30, version 2.0.1* Very functional product. Enables businesses to take mobile payments easily. ### 5/5 — Much improved, can always get better *2018-11-04, version 1.8.2* Business switched to this, much better than our old system. It has a few bugs but for us it’s way better than what we were dealing with before. ### 5/5 — Easy convenient *2018-05-25, version 1.8.2* Use this for work. Makes taking credit cards much easier now. Option for manual card option comes in handy as well! Great app ### 5/5 — Overall great and simple to use. *2018-03-06, version 1.7.2* This app is simple to use, very friendly interface, i can send receipts to my customers, i can see my sales history and if needed i can void transactions right from the app. No hassle!!! ### 4/5 — It works good *2019-09-06, version 3.0.0* I’m happy to say that it works well, is user-friendly and easy to use. However when I first got the app it totally sucked because it didn’t work 85% of the time at all. Phone connector for cc swipes was unreliable. I recommend the wireless keypad module that connects via Bluetooth. I haven’t had any problems for about a year now --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*