# Converter：Image&Video — user reviews

> 5 indexed App Store user reviews of Converter：Image&Video by 文娟 张, rated 4.33/5 from 6 ratings.

- Source: https://appshunter.io/ios/app/converterimage-and-video/id6756986739/reviews
- App overview in markdown: https://appshunter.io/ios/app/converterimage-and-video/id6756986739.md
- Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1

## Most critical reviews (5 lowest-rated)

### 1/5 — I got ripped off! Charge me for free trial!

*2026-01-27*

I can’t believe I’ve had to deal with this tonight, but this app took $15.89 from me and it was a free trial and I canceled it right after I purchased free trial so that it wouldn’t charge me because I had a free trial for a week. Next thing I know band 1589 out of my account and it shows I canceled it as of the 28th which is because it was the 21st when the free trial started! I can’t believe you did this to me!

**Developer response:** Dear customer,

  We fully understand your concerns and dissatisfaction at this moment, and first of all, we sincerely apologize for this unpleasant experience. To help us improve and to clarify things for you, we would like to explain our trial policy, which may have caused the misunderstanding:
  Our app does offer a "3-day free trial." This trial period is calculated from the moment the subscription is successfully completed.
  Regarding the cancellation of renewal, according to the subscription system rules of the App Store/Google Play, you are canceling the automatic renewal for the next billing cycle (i.e., after the trial period ends). This action itself does not immediately terminate the ongoing trial period, but it ensures that you will not be charged after the trial ends. Your account records show that you have successfully canceled the renewal, which means that your action was correct.If you have any further questions, please contact wenjuan1114@outlook.com for feedback.

### 5/5 — love

*2026-02-14*

surprise！

### 5/5 — good

*2026-02-10*

i like！

### 5/5 — love

*2026-02-10*

very good！

### 5/5 — I Like

*2026-01-30*

very useful！

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-29.*