# Convo VRS — Deaf-owned video relay service

> Video relay service for deaf and hard of hearing individuals with qualified interpreters. (iPhone/iPad app by Convo Communications, LLC.)

- Source: https://appshunter.io/ios/app/convo-vrs/id423121946 (this page in markdown: same URL + `.md`)
- Developer: [Convo Communications, LLC](https://appshunter.io/developer/423121949)
- Category: Social Networking, Business
- Price: Free
- Rating: 4.20/5 from 317 App Store ratings · 68 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 78 MB
- Languages: American English, European Spanish
- Released: 2011-03-11
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/convo-vrs/id423121946/reviews.md

## What is Convo VRS?

From the only Deaf-owned VRS provider comes the most natural calling experience for deaf and hard of hearing people. We believe that you should always maintain ownership of your call, and we achieve this through our highly-qualified interpreters and intuitive app design.

FEATURES
- Search function will pull up matching results in real-time as you type name or number.
- Hang Up button with two options: Hang up on the other caller and keep the interpreter, or end the connection altogether.
- Accessibility settings for sharper interface, zoomed in or out video, and button positioning.
- Voice Carry Over function for people who prefer to speak during VRS calls.
- Two-way messages function with your interpreter during VRS calls.
- Deaf Ecosystem Directory of over 800 listings of Deaf-owned businesses, Deaf professionals, and organizations and schools for the Deaf.
- Direct VRS Español for Spanish-speaking family and friends with no transfers.
- 911 button easily accessed in case of emergencies.
- Contact list that can be sorted by A-Z or Z-A, and using first or last name.
- Visual and customized ringing notifications with Philips Hue.
- Videomail with convenient callback or deletion capabilities.
- Internal Directory for all employees, Deaf or hearing, at workplaces.

## Key features

- Real-time search for contacts
- Customizable accessibility settings
- Voice Carry Over (VCO) function
- Two-way messaging with interpreters
- Deaf Ecosystem Directory
- Direct VRS Español
- Emergency 911 button

## What do users think of Convo VRS?

Overall sentiment: negative

**Pros**

- 👍 High-quality interpreters and interpreter services
- 🎯 Deaf-owned company with understanding of community needs
- ⚡ Fast interpreter wait times
- 🌐 Includes Deaf ecosystem directory and business links
- 📱 Simple, clean, and easy-to-navigate interface
- 🔍 Number searching feature on both desktop and mobile
- 📞 Easy number selection during signup without customer service
- 🎨 Minimal design doesn't consume excessive data
- 💡 Innovative features like light alerts and maps
- 🌟 Excellent customer support and friendly staff
- 📺 Clear HD video quality compared to competitors

**Cons**

- 🐛 Frequent app crashes and freezing
- ⏳ Long loading times and connection issues
- 📵 Inability to receive or answer incoming calls properly
- 🔐 Serious security concerns and outdated security features
- ⚠️ No updates for extended periods (years)
- 📊 Poor video quality and pixelation issues
- 🔌 Doesn't work reliably on cellular data
- 🚪 Constant unexpected logouts
- ⏱️ Slow app opening times
- 🔄 Difficult reconnection after call disconnects
- 📧 No option to control video message email delivery
- 🎤 Insufficient interpreter availability at peak times
- 🌐 WiFi dependency for reliable service
- 🔔 Missing call notifications and alerts
- 🛡️ Data breach and scam concerns

**Commonly reported bugs**

- Screen freezes when receiving calls
- App crashes and won't open
- Calls won't connect (VP to VP)
- Missed call notifications not working
- Login loops and endless loading screens
- Automatic logouts requiring reinstallation
- Cannot answer incoming calls
- Calls automatically sent to answering machine
- Reconnection issues after call drops
- WiFi connectivity problems despite strong signal
- Pixelated video at call start
- VCO audio not functioning
- Cannot connect to server errors
- App not working on cellular data
- Hue light settings not opening
- App installed without user consent
- Late or missing incoming call notifications

**Most requested features**

- Delete all call history at once
- Custom answering machine/voicemail functionality
- Personalized video greetings for videomail
- Companion app for non-signers (like Sivo or Wavello)
- Apple Watch support
- Point-to-point VP numbers for hearing ASL-fluent individuals
- Block robocalls feature
- Search functionality for custom contact tags
- Light flashing alert without requiring Philips Hue
- Automatic login after device restart
- Video mail capability
- Interpreter service for medical/professional appointments
- Map view for Deaf ecosystem directory
- Sync with phone address book and contacts
- In-app phone messages

## Recent user reviews (10 of 68)

All indexed reviews: https://appshunter.io/ios/app/convo-vrs/id423121946/reviews.md

### 2/5 — Limit option

*2026-03-20*

There’s no delete option for the list, and I’m unable to clear the call history all at once. Also, sometimes the screen freezes when I receive a call, and I’m unable to open it quickly. Because of that, I end up missing their call. There is no option to enable or disable sending video messages to email.

### 4/5 — 4Years Ago

*2026-02-18*

I noticed the app hasn’t been updated since 4 years ago. I’m concerned about the security issues in this app.

### 1/5 — Time chanegs

*2025-11-03, version 3.0.37*

In past this app is operating fine and no issues until now…..calls wont get through. Vp to vp no longer able to connect. Also all missed calls are not notified. Last update from them is 12/13/2021……… i am assuming this company is no longer supported or in operation. Time to go back with Sorenson

### 1/5 — Time chanegs

*2025-09-09, version 3.0.37*

In past this app is operationally fine and no issues until lately….. calls wont get through. Vp to vp no longer able to connect. Last update from them is 12/13/2021……… i am assuming this company is no longer supported or in operation.

### 1/5 — Time chanegs

*2025-06-12, version 3.0.37*

In past this app is operationally fine and no issues until lately….. calls wont get through. Vp to vp no longer able to connect. Last update from them is 12/13/2021……… i am assuming this company is no longer supported..

### 5/5 — Convo

*2025-03-29, version 3.0.37*

Awesome I love it

### 5/5 — Life Saver!

*2024-12-18, version 3.0.37*

Best Interpreter ever for saves life!

### 1/5 — Comprised

*2024-09-27, version 3.0.37*

Concern with your system comprised cuz I received scam with all info like yours. How did scam got my email. You have my email listed that are new and not often using it.

I am going to close both Convo cuz of this. They didn’t call back after I missed. At first they closed ticket immediately when they didn’t talk with me. 

I missed their call about this? 

I don’t feel safe with your system cuz of scam email I received..

Thank you

### 1/5 — I can't log in???

*2024-08-08, version 3.0.37*

It just loads and loads... and then I came to the app store page to see this hasn't been updated in two years! Will be switching to another provider.

### 1/5 — This app is garbage

*2024-06-29, version 3.0.37*

It never, ever works. I can’t even make calls from my phone anymore. This app works only half of the time on my laptop. Useless.

## Frequently asked questions about Convo VRS

### What is Convo VRS?

Convo VRS is a video relay service designed for deaf and hard of hearing individuals. It provides a natural calling experience by connecting users with highly-qualified interpreters through an intuitive app interface.

### What are the key features of Convo VRS?

Key features include real-time contact search, customizable accessibility settings for video and interface, Voice Carry Over (VCO) for users who prefer to speak, two-way messaging with interpreters, a directory of Deaf-owned businesses, and direct Spanish VRS calling.

### Is Convo VRS free to use?

Based on the provided information, the app is offered as a free service. There are no mentions of subscription fees, in-app purchases, or advertisements.

### Who is this app designed for?

This application is specifically designed for individuals who are deaf or hard of hearing and need a video relay service to communicate with others, including those who are hearing.

### How does the Deaf Ecosystem Directory work?

The Deaf Ecosystem Directory is a feature within the app that lists over 800 Deaf-owned businesses, Deaf professionals, and organizations and schools for the Deaf. This allows users to easily find and connect with members of the Deaf community.

## Version history (last 5 releases)

### 3.0.37 — 2021-12-13

Fixed a bug that affected the following on iOS 15:
- The dropdown in Call history did not display Videomail.
- The dropdown in Contacts did not display Organization contacts if a user has them.

### 3.0.36 — 2021-12-09

Bug Fixes:
- Fixed a bug where answering inbound calls briefly displayed the last screen the user viewed before connecting the call.
- Fixed a bug where the numbers "123" appeared on the lower part of the screen.
- Updated the web addresses (URLs) for our Privacy Policy and Terms and Conditions.

### 3.0.35 — 2021-10-15

Support chat has been improved across the app. 
The Help Center experience has also been improved.

### 3.0.34 — 2021-02-18

Bug Fixes:
iPad and iPhone SE: VCO (Voice Carry Over) has been fixed.
Universal Search feature: Slide-out button for making calls has been fixed.

### 3.0.33 — 2020-10-26

Bug fix:
Resolved an issue where the password field became unresponsive when users completed a call, then logged out of the application.

## Apps similar to Convo VRS

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [ntouch®](https://appshunter.io/ios/app/ntouch/id441554954) | 4.1 (488) | Free | Social Networking |
| [GXPro Mobile](https://appshunter.io/ios/app/gxpro-mobile/id900467675) | 4.3 (6) | Free | Social Networking |
| [Tive](https://appshunter.io/ios/app/tive/id1582227756) | 4.7 (196) | Free | Social Networking |
| [Social ASL Community App](https://appshunter.io/ios/app/social-asl-community-app/id1606378295) | 2.7 (15) | Free | Social Networking |
| [Deaf And Dating - ASL Chat](https://appshunter.io/ios/app/deaf-and-dating-asl-chat/id1480172073) | 4.5 (2,543) | Free | Social Networking |

## More apps by Convo Communications, LLC

- [Convo Alert](https://appshunter.io/ios/app/convo-alert/id1487829840)
- [SignLive 2.0](https://appshunter.io/ios/app/signlive-20/id1545172283)
- [Convo Now](https://appshunter.io/ios/app/convo-now/id6443850330)
- [Convo Call](https://appshunter.io/ios/app/convo-call/id6445897879)
- [Convo Now AU](https://appshunter.io/ios/app/convo-now-au/id6473834812)

All apps by Convo Communications, LLC: https://appshunter.io/developer/423121949

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*