# Convo VRS — user reviews > 68 indexed App Store user reviews of Convo VRS by Convo Communications, LLC, rated 4.20/5 from 317 ratings. - Source: https://appshunter.io/ios/app/convo-vrs/id423121946/reviews - App overview in markdown: https://appshunter.io/ios/app/convo-vrs/id423121946.md - Rating breakdown: 5★ 219 · 4★ 27 · 3★ 14 · 2★ 19 · 1★ 38 ## What do users think of Convo VRS? Overall sentiment: negative **Pros** - 👍 High-quality interpreters and interpreter services - 🎯 Deaf-owned company with understanding of community needs - ⚡ Fast interpreter wait times - 🌐 Includes Deaf ecosystem directory and business links - 📱 Simple, clean, and easy-to-navigate interface - 🔍 Number searching feature on both desktop and mobile - 📞 Easy number selection during signup without customer service - 🎨 Minimal design doesn't consume excessive data - 💡 Innovative features like light alerts and maps - 🌟 Excellent customer support and friendly staff - 📺 Clear HD video quality compared to competitors **Cons** - 🐛 Frequent app crashes and freezing - ⏳ Long loading times and connection issues - 📵 Inability to receive or answer incoming calls properly - 🔐 Serious security concerns and outdated security features - ⚠️ No updates for extended periods (years) - 📊 Poor video quality and pixelation issues - 🔌 Doesn't work reliably on cellular data - 🚪 Constant unexpected logouts - ⏱️ Slow app opening times - 🔄 Difficult reconnection after call disconnects - 📧 No option to control video message email delivery - 🎤 Insufficient interpreter availability at peak times - 🌐 WiFi dependency for reliable service - 🔔 Missing call notifications and alerts - 🛡️ Data breach and scam concerns **Commonly reported bugs** - Screen freezes when receiving calls - App crashes and won't open - Calls won't connect (VP to VP) - Missed call notifications not working - Login loops and endless loading screens - Automatic logouts requiring reinstallation - Cannot answer incoming calls - Calls automatically sent to answering machine - Reconnection issues after call drops - WiFi connectivity problems despite strong signal - Pixelated video at call start - VCO audio not functioning - Cannot connect to server errors - App not working on cellular data - Hue light settings not opening - App installed without user consent - Late or missing incoming call notifications **Most requested features** - Delete all call history at once - Custom answering machine/voicemail functionality - Personalized video greetings for videomail - Companion app for non-signers (like Sivo or Wavello) - Apple Watch support - Point-to-point VP numbers for hearing ASL-fluent individuals - Block robocalls feature - Search functionality for custom contact tags - Light flashing alert without requiring Philips Hue - Automatic login after device restart - Video mail capability - Interpreter service for medical/professional appointments - Map view for Deaf ecosystem directory - Sync with phone address book and contacts - In-app phone messages ## Newest reviews (15 of 68) ### 2/5 — Limit option *2026-03-20* There’s no delete option for the list, and I’m unable to clear the call history all at once. Also, sometimes the screen freezes when I receive a call, and I’m unable to open it quickly. Because of that, I end up missing their call. There is no option to enable or disable sending video messages to email. ### 4/5 — 4Years Ago *2026-02-18* I noticed the app hasn’t been updated since 4 years ago. I’m concerned about the security issues in this app. ### 4/5 — On the right track *2024-04-19* I like how they include the Deaf ecosystem links in their app, plus have a number searching feature in both their desktop and mobile apps, unlike the other two VRS companies’ apps. Signing up was so easy & quick, even giving you the opportunity to pick out your number before fully submitting your registration withOUT going through their customer service. Interpreter wait times are the shortest with this service. I am effortlessly able to verify my Convo number with services that verify by phone call. There are three features I wish Convo had: 1) Companion app equivalent to Purple/Z’s Sivo or Sorenson’s Wavello so that non-signers can have interpreted video calls with me withOUT requiring me to dial around to the other two companies 2) Personalized greetings for videomail 3) Willingness to issue point-to-point only VP numbers to ASL-fluent hearing individuals without speech disabilities that would qualify them to use VRS interpretation services. Despite being the first to acknowledge that FCC rules allow for hearing signers to be issued VP numbers, they still refuse to do this. ### 3/5 — great but need add couple features *2023-09-25, version 3.0.37* thier technology is great but it will be nice if they add like answer machine when someone try call you and they can left thier message to us if we set greet answer machine ### 2/5 — Wont let me answer calls *2023-05-01* Convo is not an intuitive app for less tech savvy folks like me. I have missed crucial calls because it would not let me answer the calls. The incoming calls would automatically send to answering machine. It got to the point that I had to switch to a different provider. ### 2/5 — Terrible *2023-01-18* Literally so bad. Video view of interpreters take forever to show up, can’t even function properly via data on the go so I have to try to find a place with wifi for the app to work, calls keep getting hung up on me, and not to mention the terrible wifi interpreters have at their working stations at home resulting in terrible calls and unhappy callers. So so frustrating. A cumulatively BAD app. Been having so many issues for a long time. ### 1/5 — Poor video quality… *2022-08-08, version 3.0.37* Could be better if they improved their video quality. ### 1/5 — Ignore the app need to update or fix bugs. *2021-08-10* I cannot make any call due to cannot connect to WiFi. I called to customer service. They said it’s my WiFi problem and the modem need restart…we already restart WiFi modem several times. Suggested use cellular and it works but 1-2 bars in my area and no good to make call. Other VRS always updated their app for bugs and more features. I wish, this company will stop to extension in other countries. Focus on the app bugs and company. ### 1/5 — ipad *2021-04-16, version 3.0.34* please don't using their service. they won't give devices what we need unless you have workplace. that silly goofy! so no thanks. I no long under their and I got ipad from other company which way better than this one. ### 2/5 — Best ASL Video Relay Service interpreters! *2021-03-28, version 3.0.34* Unfortunately weakest area - customers support as they do take our feedbacks however not really taking the advantage of good customer feedbacks We need our own custom answering message ### 4/5 — No complaints, watch app needed. *2020-12-17, version 3.0.33* No complaints but any chance of adding Apple Watch support in near future? ### 3/5 — log in issue *2020-10-29* I love using this app; however, lately, I can’t seem to log in - it keeps saying “unable to contact the server,” and it has become inconvenient to use. Please resolve this issue asap. Thanks. ### 1/5 — Bad Quality *2020-10-20* You need to fix the quality video when connected to the service. It is always pixelated at the beginning. Whenever I use convo on my MacBook, the interpreters can not see me and they signed that my video was pixelated. I can see the interpreters on my MacBook, but they can not. So I had to use iPhone instead, but the same problem with pixelated video at the beginning. There are not enough interpreters in this service. I waited on “We are connecting to interpreters” for almost 5 minutes. ### 3/5 — VCO Audio doesn’t work *2020-08-21, version 3.0.31* VCO audio doesn’t work on my end. I can’t hear anyone on the call. ### 1/5 — Interpreter service *2020-07-10, version 3.0.28* Dear interpreters, You have to answer my calling as soon as possible. When I am tried to calling a twice or third times and no answer. I’m waiting over 5mins or more! What’s happen at your service? Is it drying to death? Not enough interpreters? ## Most critical reviews (10 lowest-rated) ### 1/5 — Time chanegs *2025-11-03, version 3.0.37* In past this app is operating fine and no issues until now…..calls wont get through. Vp to vp no longer able to connect. Also all missed calls are not notified. Last update from them is 12/13/2021……… i am assuming this company is no longer supported or in operation. Time to go back with Sorenson ### 1/5 — Time chanegs *2025-09-09, version 3.0.37* In past this app is operationally fine and no issues until lately….. calls wont get through. Vp to vp no longer able to connect. Last update from them is 12/13/2021……… i am assuming this company is no longer supported or in operation. ### 1/5 — Time chanegs *2025-06-12, version 3.0.37* In past this app is operationally fine and no issues until lately….. calls wont get through. Vp to vp no longer able to connect. Last update from them is 12/13/2021……… i am assuming this company is no longer supported.. ### 1/5 — Comprised *2024-09-27, version 3.0.37* Concern with your system comprised cuz I received scam with all info like yours. How did scam got my email. You have my email listed that are new and not often using it. I am going to close both Convo cuz of this. They didn’t call back after I missed. At first they closed ticket immediately when they didn’t talk with me. I missed their call about this? I don’t feel safe with your system cuz of scam email I received.. Thank you ### 1/5 — I can't log in??? *2024-08-08, version 3.0.37* It just loads and loads... and then I came to the app store page to see this hasn't been updated in two years! Will be switching to another provider. ### 1/5 — This app is garbage *2024-06-29, version 3.0.37* It never, ever works. I can’t even make calls from my phone anymore. This app works only half of the time on my laptop. Useless. ### 1/5 — Lack of security features *2024-03-22* This app hasn’t updated security features in a very long time. It’s causing a headache wondering when the app will finally have issues and it did. Am now switching to different VRS provider because of this careless move. Do not download this until this app stuff is up to date. ### 1/5 — App that remains unaddressed *2023-08-15* For the past 4 years, the app stopped functioning normally and despite the numerous reports I sent, it hasn’t been improved. I’ve gone through a few different devices and the same issue persists across all devices (desktop Mac, iPhone, iPad). At this point, it’s evident Convo is not really interested in actually providing a quality app for its consumers. ### 1/5 — Deafeco system map *2023-02-05* I am not able to view the deaf business map. I only see the list. It’s difficult for me select where I want or where the businesses are due to no visual reference. I would like to have a showing the business on map again. Thank you. ### 1/5 — Awful build *2022-11-05, version 3.0.37* The app constantly logs you out and then you face problems trying to log in (endless loop of wait time) and I’d have to delete the app and download it again just to finally log in. I’ve had three different phones and the same issue persisted across these phones. It’s the app and the way it is built. ## Most praised reviews (10 highest-rated) ### 5/5 — Convo *2025-03-29, version 3.0.37* Awesome I love it ### 5/5 — Life Saver! *2024-12-18, version 3.0.37* Best Interpreter ever for saves life! ### 5/5 — Video chat *2023-02-10, version 3.0.37* This convo is great ### 5/5 — I love this, just one suggestion *2022-09-12* I just love the app I really do. One suggestion would be able to use this app like when going to the doctors office and they don’t have an ASL translator. Which happened to me the other day. So I called my friend and told him to hang up and see if the ASL translator could stay on and translate for me but they were unable to. This would be cool if you could add some thing like that because it took about 10 minutes to find one online. But overall I have no complaints I really love the app thank you guys ### 5/5 — Excellent interpreter services *2021-04-16* Convo provides awesome interpreter services for my needs! They have an app and it is also web based on the desktop computer/laptop! ### 5/5 — Convo *2019-05-17, version 3.0.8* This video phone is better than Soreson, ZVRS, and Purple. ### 5/5 — Love it *2018-12-11, version 3.0.4* Great app. Used others VRS such as Sorenson and Purple and they don’t have the same quality of interpreter and support staff as Convo does. They truly go beyond the expectations! ### 5/5 — Accessibility👍🏽 *2018-10-26* Convo is the only VRS provider that essentially meets all my needs as a DeafBlind consumer. I have Usher Syndrome but yet the features in Convo exceeds my expectations when it comes to the interpreters and ecosystem! Convo does not have any products to add other than the ones with IOS and MacOS, especially iPhones, iPads, and MacBooks - that’s what I like about Convo! The updated iOS app is awesome with the new features especially the 911. I feel the ownership of the choices I make in using Convo!!! I feel that Convo is my own personal VRS for life. 👊🏽✊🏽👊🏽👍🏽 ### 5/5 — Hello! *2018-10-26* convo app it’s very clear HD then SVRS and purple Communications, also ZVRS it’s very clear HD but ZVRS are not friendly supports, they have rule. Convo supports are friendly, can people trust convo supports. Convo interpreter are skilled in matching tone for deaf and hard of hearing. ### 5/5 — Best in class *2018-10-26, version 3.0.1* I love the latest update. Convo keeps bringing the best features and giving customers the best VRS experience! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*