# Cool Jigsaw Puzzle HD — user reviews > 98 indexed App Store user reviews of Cool Jigsaw Puzzle HD by TOPHOPSTUDIO LTD, rated 3.10/5 from 62 ratings. - Source: https://appshunter.io/ios/app/cool-jigsaw-puzzle-hd/id1086126576/reviews - App overview in markdown: https://appshunter.io/ios/app/cool-jigsaw-puzzle-hd/id1086126576.md - Rating breakdown: 5★ 23 · 4★ 7 · 3★ 7 · 2★ 5 · 1★ 20 ## What do users think of Cool Jigsaw Puzzle HD? Overall sentiment: negative **Pros** - 🎨 Beautiful and diverse puzzle images - 🎵 Relaxing background music - 😌 Stress-relieving gameplay - 🎯 Adjustable difficulty levels - 📅 Daily puzzle feature - 🖼️ Option to use personal photos - 🎮 Engaging and addictive gameplay - ✨ Toggle for transparent puzzle picture overlay **Cons** - 🐛 Frequent app crashes and freezes - 📦 Tiny puzzle pieces after recent update - 🎨 Excessive wasted space in working area - 🔧 Poor piece sticking/movement mechanics - 💰 Loss of accumulated points after updates - 🗑️ Purchased puzzles disappear after updates - 📱 Gallery fails to load new puzzles - ⚠️ Misleading internet connection error messages - 🔴 Red screen display issues - 🎬 Excessive and intrusive advertising - 👥 Non-responsive customer support - 📊 Outdated puzzle content (dated 2017) - 🔄 Inability to transfer progress between devices - 💾 Progress not saved when exiting app - 🎯 No option to choose puzzle piece count - 🖼️ Cannot reference original image during gameplay - 📉 App quality degraded after updates **Commonly reported bugs** - App crashes during gameplay and daily puzzles - Gallery page fails to load - Puzzle pieces refuse to move for extended periods - Black screen after update with only music playing - Loading stuck at 100% without progressing - App locks up and becomes unresponsive - Puzzle packages display as red field/background - In-game ads cannot be closed - Upgrade purchase glitch causing double charges - Puzzle pieces appear as blue squares on iPad Pro - Pieces become extremely small and hard to see - Working canvas shrinks after updates - Restore purchases function not working - Daily puzzle shows false internet connection errors - App fails to open after updates - Ads freeze the game - Purchased puzzles not accessible after reinstall **Most requested features** - Legacy version or option to revert to old layout - Larger puzzle pieces and working area - Zoom functionality for better visibility - More background color variety (white, light blue, pink, lime green) - Ability to save puzzle progress - Cross-device purchase synchronization - Customizable piece count selection - Reference image visible during gameplay - New puzzle content (airplanes, sunsets, etc.) - Personal best leaderboard/status board - Downloadable soundtrack versions - Completed puzzle organization improvements ## Newest reviews (18 of 98) ### 3/5 — Don’t fix things that aren’t broken *2025-04-15, version 12.0.0* This was a five-star app and my favorite puzzle app for over 5 years until this recent change to the layout. The puzzle pieces are so tiny that it makes it frustrating. Why is there so much voided space on the sides of the actual working space? And the piece sticking is virtually non-existent. I give three stars because 1) it was my favorite puzzle app, 2) the update to toggle the transparent puzzle picture is nice, and 3) the OG background music remains and still rocks me to sleep. Can we please go back to the old layout for working puzzles? :( ### 2/5 — Cool Jigsaw Puzzles *2025-02-23, version 10.0.7* I have been using this app for about 8 years or so. This new update is terrible. The pieces are not the same and they do not act the same way they used to. Do not like it at all. Please put it back the way it was or give me the option to do a legacy version. Thanks ### 4/5 — Mise à jour *2024-09-04* Plus de nouveaux puzzles impossible d’acheter Comment faire la mise à jour merci de votre réponse ### 3/5 — Ошибки при загрузке пазлов *2023-03-05* Галерея перестала загружаться, новые пазлы нельзя добавить. ### 2/5 — Great when it works *2023-01-03, version 9.3.1* I like this puzzle game, but right now It isn’t working. Sometimes I can re-install it and get a new group of puzzles, but now even that doesn’t work. Is this a ploy to make us pay or is the game just poorly developed? ### 4/5 — Cool puzzle *2022-12-02, version 9.3.1* Used to love this app and now its locked up ### 1/5 — Cool puzzle *2022-08-08* Application bloquée sur cet iPad Merci de la débloquer Cdt ### 2/5 — Loved Game in the Beginning *2022-07-04* Best puzzle game until it freezes and you cannot get to the Daily puzzles, new puzzles or even settings ### 1/5 — Cannot access *2022-04-08, version 9.3.1* Why will this load and not go any further. Never leaves loading.. ### 2/5 — Lost Everything *2022-03-06, version 9.3.1* Good puzzle game but recently could not load daily puzzles, it said it was my internet connection which worked with everything else. Deleted and reinstalled app and now puzzles work but lost over 250,000 points. Either this is a glitch in the app which they should make good for or it is an intentional money grab. I hope it’s the former ### 1/5 — Needs update *2021-04-19, version 9.3.1* Nice game, but can’t save progress, what good is that then? ### 2/5 — Updates? *2021-03-18* My puzzles are dated 2017! ### 1/5 — I have loss all puzzle *2020-11-09, version 9.3.1* I have lost all of the puzzle I purchased. Contacted cool puzzle customer service they have not contacted me back. Very poor customer service. ### 3/5 — Broken *2020-09-03, version 9.3.1* Update... I have a love hate relationship with this game. Best puzzle game out there, when it works. Will work for a couple of months, then it freezes on an ad ( cannot close the ad) have to uninstall and reinstall... then it works for awhile longer. In game support came back as undeliverable. ### 4/5 — Sticking pieces *2020-08-22, version 9.3.1* I love all of the puzzles, but it is annoying because the pieces stick sometimes and you can’t move at all. I love all the puzzles and do them every day. I just feel that you need to know about this problem. Thanks in advance for your help.🙂 ### 3/5 — Cool Puzzles *2020-06-15, version 9.3.1* I really like your puzzles. However, the pieces often refuse to move for hours or longer. Also, the Daily Puzzle posts a message that says 100% loaded but refuses to reveal an image for a day or two. Please advise. PKD ### 1/5 — Do not purchase the upgrade. *2020-01-13, version 9.3.1* Love the puzzles so upgraded for 8.99. That was a waist of money. The app worked better before I upgraded. Now when I click on a puzzle it just shuts down. Please do not waist your money. I will be contacting Apple about getting a refund. ### 1/5 — Poor app *2019-09-10, version 9.3.1* Tried to play this many times, more advertising than play time. The rest of the time there are so many advertisements it freezes up the game. Pass on this ## Most critical reviews (10 lowest-rated) ### 1/5 — Not happy *2025-05-21, version 12.0.3* Took all my points to buy puzzles when it switched over to this new improved puzzle pieces very disappointed ### 1/5 — Disappointment *2025-04-07* I used your daily puzzle every day till you changed the shapes of the puzzle pieces. I’m very disappointed in this and I did not appreciate you taking all my points and starting all over on this new puzzle pieces. ### 1/5 — Updates? *2025-03-27, version 11.0.3* My puzzles are dated 2017! ### 1/5 — Update is a nightmare! *2025-02-24, version 10.0.7* Absolutely hate the updated version. I can’t choose how many pieces I want the puzzle to be. I can’t reference the picture I’m trying to put together. I do not like the new shape. You took away all the points I had accumulated and only gave me 6000 to begin with. You took away all the puzzles I had already purchased. Cool puzzle just went from being my favorite jigsaw game to the bottom of the list! ### 1/5 — Great when it works *2024-10-28, version 9.3.1* Good puzzle game, but wouldn’t transfer to my new iPad so lost all my points unless I just give up and play on the old device. Not much good, since everyone has to upgrade to a new device at some point. Support appears to be nonexistent. ### 1/5 — Help *2022-12-12, version 9.3.1* Loved this app but the gallery page no longer loads to obtain new puzzles. ### 1/5 — App support non responsive *2022-12-01, version 9.3.1* These puzzles are great until they don’t operate or download. Customer support is not responsive. Great idea but poor execution. ### 1/5 — Beste Puzzle im Shop *2022-11-29* hab immer eure Puzzle gemacht, nun gehen die Pakete nicht mehr auf, möchte hinten auf dem + Zeichen neue Puzzle laden aber geht das nicht, lädt auf 100 % aber auf gehen ,eine Pakete zum auswählen, SEHR SCHADE ! Bitte bringt eure super wieder zum laufen dann gibt 5 Sterne ### 1/5 — Disappointing *2022-11-29, version 9.3.1* Used to love this app but now it just locks up. Disappointed ### 1/5 — Removing game *2022-08-13, version 9.3.1* Get NO help from support about just getting red screen when puzzles have been purchased. No longer going to waste time on something that no one cares about helping and getting answers! BYE!! Not worth the download! ## Most praised reviews (10 highest-rated) ### 5/5 — Daily puzzle *2022-04-02, version 9.3.1* Daily puzzle says my internet is down, so I can’t access it. If it was down I wouldn’t be able to write this comment. Not the first time this has happened. ### 5/5 — Супер *2020-06-01* Супер, но иногда после завершения - реклама, которую иногда невозможно выкл., только после выхода игры! А так все норм! ### 5/5 — Пазлы *2019-02-09* Пожалуйста сделайте так, чтоб собранный пакет с картинками уходил на хотя бы в конец, а то такая путаница ### 5/5 — Love it *2018-10-15, version 8.8.0* Love love love these puzzles plus the daily puzzle you get! ### 5/5 — Fun *2018-08-18, version 8.7.8* It’s a good one ### 5/5 — Отличные пазлы для взрослых *2018-07-06* Очень красивые пазлы! Собирать такие картинки одно удовольствие. Играю каждый день. Нравится, что нет ничего лишнего в игре, ничего не отвлекает. Подсадила на них уже всех своих друзей, играем вместе :) Разработчики, спасибо! Так держать! ### 5/5 — Help *2018-02-15, version 8.1.0* Since the update now all I get is a black screen with music playing. ### 5/5 — Puzzle 🔥 *2018-02-11* Спасибо игра отличная ни в чем не нуждается ну кроме новых картинок! Как насчёт добавить самолеты ✈️ и закатов побольше!! Все советую эту игру **Developer response:** Здравствуйте! Спасибо за идею, постараемся подготовить новые пакеты на эти темы. Будем рады услышать Ваши пожелания и предложения в нашей группе Facebook. Присоединяйтесь! ### 5/5 — Новое обновление *2018-02-07* В новом обновлении очень мелкие детали, их не видно! И очень сильно уменьшилось поле картинки(((( **Developer response:** Здравствуйте! Спасибо за Ваш отзыв. Версия 8.0.0 уже доступна, обновитесь, пожалуйста, до этой версии. Проблема с мелкими кусочками была исправлена. Спасибо! ### 5/5 — Обрамление *2018-02-07* Ну зачем же такое обрамление добавили на пазлинках?? Все же идеально было (( а теперь аж глаза горят .. невозможно картинки собирать ..всё путается ..исправьте пожалуйста 😉🙏🏼 А за довабление 345 шт, прям молодцы 👍🏼 давно пора было ✊🏼 **Developer response:** Здравствуйте! Спасибо за Ваш отзыв. Мы постараемся выпустить обновление в ближайшие дни с добавлением возможности приближать/отдалять поле и исправлением формы кусочков на больших сложностях. Надеемся на Ваше понимание. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*