# CoolWallet — user reviews > 184 indexed App Store user reviews of CoolWallet by Coolbitx, rated 4.80/5 from 655 ratings. - Source: https://appshunter.io/ios/app/coolwallet/id1328764142/reviews - App overview in markdown: https://appshunter.io/ios/app/coolwallet/id1328764142.md - Rating breakdown: 5★ 602 · 4★ 25 · 3★ 6 · 2★ 6 · 1★ 16 ## What do users think of CoolWallet? Overall sentiment: neutral **Pros** - 🚀 Fast and easy to use - 🔒 Secure hardware wallet - 👍 Convenient and portable - 👍 Supports staking and earning rewards - 👍 Good customer support **Cons** - 🐛 Connectivity issues with Bluetooth and pairing - 🐛 Wallet balance not updating correctly - 🐛 Firmware update failures - 🐛 Transactions not showing up - 🐛 Inability to withdraw or transfer certain coins **Commonly reported bugs** - Wallet balance disappearing after firmware update - Inability to send or receive certain tokens - Constant app crashes and freezes - Synchronization issues between mobile app and hardware wallet **Most requested features** - Add support for more cryptocurrencies (e.g. DOGE, WLUNC, Aptos) - Improve user interface and app design - Add Face ID/Touch ID support - Provide more detailed transaction history - Allow partial unstaking of staked assets ## Newest reviews (10 of 184) ### 4/5 — UI Improvement Suggestion for Wallet Switching *2025-12-09, version 4.9.4* Hi, if possible, please remove the Cool Wallet from the top and add it to the wallet section below (so that by double-tapping on the wallet, it switches from Cool Wallet to Hot Wallet). This would provide a better user interface. ### 3/5 — 沒顯示 *2025-10-21, version 4.8.2* 接收到的獎勵幣就直接沒顯示 ### 3/5 — Not able to send value with fiat value setting only gues value with coin increment *2025-10-15* No option **Developer response:** Dear Customer, we highly value the feedback from every CoolWallet user. We have shared your suggestions with our product team and are evaluating their feasibility. Thank you for your valuable input, which helps us improve our product. Please stay tuned to our official website and community for the latest updates. If you have more ideas or suggestions in the future, please feel free to contact us. ### 4/5 — Beware of this wallet *2025-09-17, version 4.6.2* My USDT on staking went disappear, saying with error messege. Very dodgy wallet. It is only small money, but if u value ur hard-earned crypto, stay away with this app+wallet. ### 2/5 — 質押內容問題 *2025-09-09, version 4.6.2* 昨天突然質押的usdt上寫，第三方資料同步異常，之前質押的的數量也看不到了 ### 3/5 — 第二組冷錢包無法新增 *2025-08-14, version 4.4.0* 第二組冷錢包無法新增，永遠卡在藍牙連線中 ### 4/5 — A truly elite and extraordinarily powerful solution for recovering lost cryptocurrency *2025-06-17* Cryptocurrency presents exciting investment opportunities, offering the potential for significant growth and innovation. However, these opportunities also come with risks including market volatility, scams, and evolving regulatory landscapes. Due Diligence is Key Before investing, always conduct thorough research. Be cautious of promises that sound too good to be true unrealistic returns are often a red flag. Protect your digital assets by using trusted platforms and securing your wallets with strong authentication measures. Have You Been Scammed or Lost Access to Funds? If you’ve experienced fraud or asset loss, consider reaching out for professional assistance. 📩 Contact: support[@]assetinvestrecovery. Com They specialize in helping victims of crypto-related fraud attempt to recover their assets. Invest smart. Stay alert. Don’t hesitate to seek help if needed. ### 1/5 — Eth 質押的問題 *2025-05-07, version 3.53.1* 為什麼我的質押獎勵是0，而且要取回也沒辦法？ ### 1/5 — Incohérence *2025-03-30, version 3.52.3* Bonjour, je suis non-voyant donc en conséquence j’utilise un téléphone avec un lecteur d’écran pour que je puisse utiliser certaines applis, il faut que ces applis soient accessibles à mon lecteur d’écran, et idéalement en français parce que l’anglais je comprends pas trop, je tombe sur votre application en français, magnifique Accessible, en tout cas elle en a l’air, c’est magnifique, je fais le mot de passe au début puis ensuite ça me fait la liste des mots que je dois mettre de côté et qui me serviront, au cas où si je perds mon portefeuille, mais il s’avère que mon lecteur d’écran me prononce certains mots correctement donc je peux les écrire, mais il y a d’autres mots qui ne prononce pas forcément très bien et c’est très compliqué ces mots je ne peux pas les copier coller parce que quand j’essaye de copier coller un mot en particulier bah en fait il se passe rien, et quand je demande à une personne à côté de moi de possiblement lire la liste des mots, il me répond qu’en fait tous les mots sont illisible. Expliquez-moi comment je peux faire, je pense pouvoir savoir qui sont les personnes de confiance et ce serait bien de mettre un système Qui ne soient pas punitif dès le premier tour ### 5/5 — 超好用 *2025-03-03, version 3.52.0* 超讚的 ## Most critical reviews (10 lowest-rated) ### 1/5 — 詐騙混入 *2025-11-18, version 4.9.1* 合法掩護非法，有用的人小心不要被騙！ ### 1/5 — 往左滑就取消還原錢包是哪個天才的設計 *2025-11-06, version 4.8.4* 這個更新真的沒十年腦血栓想不出來 ### 1/5 — 為什麼錢包餘額又不見 *2025-10-23, version 4.8.2* 已經兩次查詢鏈上有幣 但是餘額顯示不出來 技術是否該加強？ ### 1/5 — แอพมิจฉาชีพ *2025-09-16, version 4.6.3* ฝากเงินแล้วจะถอนออกมาไม่ได้ค่ะ เฮงซวยที่สุด😡 ### 1/5 — 緊張死了 *2025-08-14, version 4.4.2* 更新後Ada 冷錢包持倉直接消失了 害我很緊張還要等早上 ### 1/5 — 閃退從沒改善 *2025-08-14, version 4.3.4* 用了幾年，換過手機，為什麼都沒有改善閃退跟卡住當掉的問題？你們到底有沒有用心經營？ ### 1/5 — 轉不出去 *2025-08-09, version 4.3.4* 轉不出去是在三小 ### 1/5 — Para çekme *2025-06-17, version 4.2.0* Hesabımdaki para çekimine sürekli ama sürekli hata veriyor para çekimim ya i transferim başarılı olmuyor sürekli hata veriyor düzeltilmesi lazım efekti düzeltilmez ise uygulamayı şikayet etmek durumunda kalacağım ### 1/5 — แอพมิจฉาชีพ *2025-06-15, version 4.2.0* แอพนี้มีส่วนรู้เห็นกับมิจฉาชีพ โหลดแอพ และsearchลิ้งเทรด ซึ่งเป็นลิ้งของมิจฉาชีพ และการโอนเงินเข้าพอร์ตเพื่อเทรดของเรา เท่ากับ โอนให้มิจฉาชีพ และโอนเงินออกไม่ได้ ### 1/5 — มิจฉาชีพจ่ะ *2025-06-14, version 4.2.0* แอพหลอกคน อย่าหลงไปโอนเงินเข้า จะถอนออกไม่ได้ เตือนละนะ ## Most praised reviews (10 highest-rated) ### 5/5 — Loyal user *2026-04-07* Need help cool wallet… I sent u message please reply … ty ### 5/5 — 藍芽權限被拒絕 *2025-11-16, version 4.9.1* 我一直無法開通卡片，請問如何解決？ ### 5/5 — 讚 *2025-10-15, version 4.8.1* 好用的冷錢包，攜帶又方便，目前裡面支援的幣也越來越多樣化了 ### 5/5 — Good *2025-09-23, version 4.6.5* But not support bnb usdt bep-20 for zero fee ### 5/5 — Useless if no support *2025-08-31, version 4.4.6* So you buy the CoolWallet pro, two actually, you stake some SOL and some more, come the time you want to withdraw your SOL you repeatedly get ‘something went wrong, try again later’. You do so, weeks on same error, there is no support like there used to be. Until they fix this DON’T buy one of these to get your coins stuck on it. Sad because it’s a good little thing otherwise. ### 5/5 — お気に入りだが… *2025-08-14, version 4.4.0* 2年ほど前にcool Wallet proを3個購入し、2個を使用残りを予備の1個で保管しておいた。 1年ちょいほど使っていた2個のうち1個が充電不良の不具合が出始め使えなくなりました。そこで予備のもう1個を新品開封したところ、新品の状態ですでに充電不良が起きていて使えない状態。調べたら保証期間1年が過ぎており保証対象外。結局最近に2個ほど新品を購入することになった。気に入って使ってはいるものの耐久性はマジで最悪な感じがするというのが感想。 ### 5/5 — 最悪の詐欺アプリです。大金盗まれました。 *2025-08-13, version 4.3.4* 大金を入金すると出金できませんでした。何度も何度も追加入金を要求されます。金融庁の認可もありませんが、認可と謳い理解し難い入金要求をされます。こんな酷い詐欺アプリがApple Storeにあると思いませんでした。 ### 5/5 — Amazing hardware wallet *2025-08-02, version 4.3.4* Absolutely stunning hardware wallet with multiple crypto options in it ### 5/5 — Great *2025-06-04, version 4.1.0* Great ### 5/5 — Best *2025-03-12, version 3.52.2* Great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*