# Coop supermarket — user reviews > 60 indexed App Store user reviews of Coop supermarket by Coop, rated 4.70/5 from 891 ratings. - Source: https://appshunter.io/ios/app/coop-supermarket/id1459076427/reviews - App overview in markdown: https://appshunter.io/ios/app/coop-supermarket/id1459076427.md - Rating breakdown: 5★ 742 · 4★ 93 · 3★ 25 · 2★ 9 · 1★ 22 ## What do users think of Coop supermarket? Overall sentiment: negative **Pros** - 👍 Friendly and helpful staff - 🚀 Convenient online ordering - 💡 Useful shopping list feature **Cons** - 🐛 Buggy app with frequent crashes - 🤔 Confusing settings and notifications - ⏱️ Slow and unresponsive app performance **Commonly reported bugs** - Shopping list fails to load or update - Push notifications ignore user settings - Inability to access content from push notifications **Most requested features** - Option to select specific shopping list - Apple Watch support for card scanning - Improved synchronization across devices ## Newest reviews (10 of 60) ### 3/5 — Convenient but sacrifice quality *2026-03-29* I shop at coop online for the convenience. The app is easy to use. But the fruits and vegetables your receive can be a hit or miss. You will receive at least some items online they wouldn’t be able to sell in store. e.g. tiny mushrooms, small eggs when they should be large, sometime half rotted fruits **Developer response:** May we kindly ask you to contact our customer service directly in this case: online at https://www.coop.ch/en/company/contact/contact.html or by phone at 0848 888 444 (Monday to Friday from 8:00 am to 6:00 pm, Saturday from 8:00 am to 4:00 pm). Thank you very much. Your Coop Team ### 2/5 — I like coop but app is very unstable *2025-03-20, version 1.9.9* You can use 1hour preparing your shop list and un second later you lose it because the app is not working ### 3/5 — Slow *2023-10-25, version 1.8.0* Quite slow, app and web. Products assortment could be increased ### 3/5 — …… *2023-10-19* …… **Developer response:** Unfortunately, we are not quite sure what you mean. Could you please clarify? Thanks in advance. Your Coop Team ### 3/5 — Leider schlechte App *2023-10-19* Ich bin ja Fan vom coop lieferservice aber die App raubt mir den letzten Nerv. Unübersichtlich und überhaupt nicht userfreundlich, die App crasht ständig oder lädt lange, … Ich bin selbst in der App Entwicklung unterwegs und hoffe, dass sie da noch was in peto haben. 🙏🏼 **Developer response:** Vielen Dank für deine Bewertung. Gerne leiten wir diese an unsere App-Entwickler weiter. ### 1/5 — Racial Discrimination *2023-10-10* …… ### 1/5 — Shopping list update fail *2023-09-05, version 1.7.7* Since the new update, my shopping list refuses to load both in the app and the website. Also, now when I click the 'add to shopping list' button, I no longer have the option to select which specific shopping list. As a result, the shopping list feature is entirely unusable since the update. ### 1/5 — Slow, clunky, often stops working *2023-05-07* I prefer Coop products but order more from other stores as the App is too painful to use. It’s ridiculous how bad it is given the size and profitability of Coop. **Developer response:** Can you try to reset the app? Tap on "More" > "Legal" > "Site notice" > "Additional information about the app" > "App reset". If this still doesn't help please get in touch with our customer service. You can reach them via www.coop.ch/kontakt or by phone 0848 888 444, Monday to Saturday from 08.00 - 20.00, stating the device, operating system and app version. Many thanks in advance. Your Coop Team ### 2/5 — Bring back Apple Watch support *2023-03-13, version 1.6.9* I used to enjoy not having to pull out my phone and be able to scan my card. ### 5/5 — About shopping at coop. *2022-12-28* I am a client of coop at a regular basis. Me and my family have to shop at coop 2/3 times a week. We go to coop city as well. Buying anything from coop is a very good experience for all of us . Sometimes, it happens; if I don’t find any products, I just ask sell’s person. I have got always nice experience in reply. Shopping at coop is like spending time happily at some beautiful place. I always thanks to coop for their performance. Rupa Roy. Geneva. **Developer response:** We are very pleased to hear that customers are satisfied with our product range, the store layout, and staff members. Of course positive feedback is very welcome and confirms the goals that Coop has set itself. We trust you will find our products and concepts to your full satisfaction in future. ## Most critical reviews (10 lowest-rated) ### 1/5 — Always broken *2026-08-06* Pretty much 50% I try to use this app, they’re having an outage. How hard is it to run an eshop in 2026? **Developer response:** To help us narrow down the issue, we would kindly ask you to briefly describe exactly what happens when the outage occurs: does the app fail to start at those times, or do you receive a specific error message? Thank you in advance. Your Coop-Team ### 1/5 — Miserabel *2025-06-03* Aktionen und Bons komplett unübersichtlich. Einstellungen zu Push Nachrichten werden von der App ignoriert, ich will nur den Aktionsalarm und erhalte trotzdem laufend andere Nachrichten. Beim Drücken auf eine Push Meldung kommt man nicht zum entsprechenden Content in der App **Developer response:** Dürfen wir dich bitten, dich in diesem Fall direkt an den Kundendienst zu wenden: Online über www.coop.ch/kontakt oder telefonisch unter 0848 888 444 (Mo bis Fr von 08.00 – 18.00 Uhr, Sa von 08:00 bis 16:00 Uhr). Bitte gib dabei dabei auch gleich dein Gerät, Betriebssystem und die App-Version an. Vielen Dank.- Dein Coop-Team ### 1/5 — What a mess *2025-05-08, version 1.9.12* Food on floor at the entrance to the building. I like germs and beeing treated like a pig! ### 1/5 — Inutile *2025-03-12, version 1.9.9* App qui fonctionne une fois sur deux. Besoin de se reconnecter à chaque utilisation pour avoir la carte avec le code barres… ### 1/5 — App-Anmeldung nicht möglich *2024-07-02* Es ist nicht möglich sich in der App mit seinen Nutzerdaten anzumelden. Über die Website funktioniert es normal, über das iPhone, iPad leider nicht. Man wird nur zu einer weiteren Anmeldemaske weitergeleitet im der man sich mit der Supercard ID anmelden soll, das brauche und will ich nicht. **Developer response:** Danke für dein Feedback. Letzte Woche Mittwoch hatten wir technische Probleme und mussten aufgrund eines Deployments alle Kunden ausloggen, wodurch ein erneutes Einloggen erforderlich war. Zusätzlich gab es an diesem Tag Probleme mit dem Shoplogin. Diese Probleme sind nun behoben. Falls es weiterhin nicht klappt, wende dich bitte an unseren Kundendienst. Liebe Grüsse, dein Coop Team ### 1/5 — Anmeldung nicht möglich *2024-05-20* Leider ist die Anmeldung über die Supercard ID nicht möglich. Es erscheint nur ein weisser Bildschirm und dann hängt sich die App auf. Für online Bestellungen also nicht brauchbar. Schade **Developer response:** Guten Tag. Uns ist die von dir geschilderte Problematik bekannt. Sofern Sie ein Apple Gerät besitzen, bitten wir Sie, Ihr Gerät auf die neuste verfügbare iOS Betriebsversion zu aktualisieren. Die App wird bei einer Betriebsversion unter iOS 15 nicht mehr unterstützt. Nutzt du hingegen ein Android Gerät, bitten wir dich, die nachfolgenden Apps über den Google Play Store zu aktualisieren: • Android System Webview: https://play.google.com/store/apps/details?id=com.google.android.webview&hl=de_CH&gl=CH • Google Chrome: https://play.google.com/store/apps/details?id=com.android.chrome&hl=de_CH&gl=CH Dein Coop Team ### 1/5 — Adresse ip bloquée *2024-04-29, version 1.9.0* Impossible de contacter https:coop/ch/contact, puisque mon adresse IP est bloquée depuis la France. Dommage car ça fonctionne très bien chez Migros ### 1/5 — App performance often a disaster *2024-04-25* The coop app for home shopping often brings me close to a breakdown. The performance is so slow that it takes multiple attempts / sometimes more than 30mins to check out a shopping basket. That is just not acceptable and a real dealbreaker. ### 1/5 — Einkaufswagen crasht zu oft *2024-01-24* Ladezeiten befindet sich im Minutenbereich, bevor manchmal ein ServerError kommt. **Developer response:** Danke für deine Bewertung. Damit wir dem entsprechend nachgehen können, wären wir froh, wenn du unseren Kundendienst kontaktieren könntest. Du erreichst ihn via www.coop.ch/kontakt oder per Telefon 0848 888 444, Montag bis Samstag von 08.00 – 20.00 Uhr, mit Angabe des Gerätes, Betriebssystem und App-Version. Besten Dank im Voraus. Dein Coop Team ### 1/5 — It not work *2024-01-02, version 1.8.3* Its not possible to register. App not work ## Most praised reviews (10 highest-rated) ### 5/5 — Mon magasin *2026-07-16, version 1.15.0* Produits de qualité à prix intéressant ### 5/5 — Tout les magasins *2025-02-07, version 1.9.9* Tres bien ### 5/5 — Very good *2025-02-07, version 1.9.9* Big selection of goods, friendly and helpful staff ### 5/5 — Problem! *2024-12-02* I have been buying Coop online groceries for over four years. The last two times it does not matter what I am trying to find on the site it is stuck on the fruit category. I have completely shut down my iPad and that did not fix the problem.I can’t order anything! This is really frustrating! **Developer response:** For this, please contact our Customer Service directly: online at www.coop.ch/contact or by phone at 0848 888 444 (Monday to Saturday from 8:00 am to 8:00 pm). Please provide the device used, the operating system, and the app version. We thank you in advance. Your Coop-Team ### 5/5 — Danke ! *2024-11-22* Ich liebe Coop ! **Developer response:** Liebe Sunshine28091980, vielen Dank für deine gute Bewertung. Das freut uns sehr. Dein Coop-Team ### 5/5 — Coopérative oui mais Qualité en priorité *2024-09-19, version 1.9.4* Difficile de faire mieux dans le bio et la qualité car même pour les crackers basic ou à l’épeautre je préfère ceux de COOP à ceux de la concurrence… ### 5/5 — My COOP *2024-08-15, version 1.9.2* Why should I go anywhere else? I know the quality I‘m getting and the service. It’s my local COOP, 2 minutes from my house. The fresh orange juice is delicious and cheap. I know almost every employee and they are all so friendly and helpful. I give COOP Via dal Bain st Moritz and Pontresina a ten!!!!!! Thank you xx ### 5/5 — Trop long à consulter *2024-02-07, version 1.8.4* L ancienne beaucoup plus pratique.trop compliqué pour se connecter à la super carte identifiant mot de passe 😨👎 ### 5/5 — Why do you like eating ? *2024-01-16* What will you become if you do not eat ? What makes you wanna eat and why you think you need to eat ? Have you ever thought of the reason why you were born and grow older and older ? Because you eat **Developer response:** Thank you for your feedback. Could you perhaps explain your request in more detail? Your Coop team ### 5/5 — Why do you like eating ? *2024-01-09* Please explain **Developer response:** Thank you for your feedback. Could you perhaps explain your request in more detail? Your Coop team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*