# Copay Bitcoin Wallet — user reviews

> 173 indexed App Store user reviews of Copay Bitcoin Wallet by BitPay, Inc., rated 3.70/5 from 180 ratings.

- Source: https://appshunter.io/ios/app/copay-bitcoin-wallet/id951330296/reviews
- App overview in markdown: https://appshunter.io/ios/app/copay-bitcoin-wallet/id951330296.md
- Rating breakdown: 5★ 108 · 4★ 12 · 3★ 5 · 2★ 8 · 1★ 47

## What do users think of Copay Bitcoin Wallet?

Overall sentiment: positive

**Pros**

- 💎 Excellent wallet app
- 🔒 Secure and private
- 👍 User-friendly interface
- 🚀 Fast and efficient
- 📊 Great features (multisig, separate wallets, etc.)

**Cons**

- 🐛 Occasional crashes and bugs
- 💰 High transaction fees
- 🔒 Issues with password/recovery
- 🤔 Lack of customer support

**Commonly reported bugs**

- Wallet locking issues
- Syncing problems between devices
- Inability to access funds after updates

**Most requested features**

- Support for more cryptocurrencies
- Improved fee management
- Better transaction history and analytics

## Newest reviews (11 of 173)

### 2/5 — Не отдаёт деньги

*2025-01-31, version 12.5.6*

Всё было ок, пока не поступил платёж в декабре. Невозможно осуществить перевод на другой btc кошелёк , вообще как-то вывести деньги. Показывает ошибку загрузку сети, ошибку при синхронизации кошелька, ошибку при взыскании комиссии и чтобы ты не делал одну ошибку пишет и всё.

Чата поддержки нет. Дописаться невозможно. Поэтому будте готовы получить туда деньги, которые никогда не можете забрать!

### 1/5 — I lost $15k, it’s a scam. Run away!

*2022-12-12, version 12.5.6*

This would be a -10 star.

After funds were put in. I was told I had to pay 10% of funds to get it out. It was a fleece job.

### 2/5 — Mr Griggs

*2022-08-08, version 12.5.6*

Where is the customer support or customer service when you have an issue, I been trying to find an email or phone number for weeks now

### 1/5 — Since last update I can no longer login to my app

*2021-11-11, version 12.5.6*

I updated my Copay app. Now the login screen to type in my 4 digit password no longer lets my type in my password. It only responds to 3 out of four key presses. Even then there is a long delay between my selection and it indicating I selected a digit.

### 4/5 — Error getting fee rate！

*2021-05-16, version 12.4.3*

Error getting fee rate when I send dogecoin. Is it a bug？ Pls fix it immediately! Thanks!!

### 2/5 — Can’t sell my DogeCoin

*2021-05-04, version 12.4.3*

I’d like to be able to convert my DogeCoin into other coins like Bitcoin or transfer it to another wallet because your app doesn’t let me currently. Except for that it’s a great service!

### 1/5 — Do not trust this app with your money

*2021-04-20, version 12.4.3*

This app took $200 from me. Don’t use it.

### 3/5 — Crypto Currency - Purchasing

*2021-04-14, version 12.4.2*

Easy app to use, set up and purchase Crypto Currencies yet at the moment not able to sell or cash out to send money back to debit account. Have requested why this is same day as this review. Interested to see the turn around.

### 1/5 — Украли всю валюту

*2021-01-13, version 11.2.13*

На кошельке лежало 0.01 BTC. Спокойно хранились там 5 лет. Никаких транзакций не совершал, а сегодня увидел, сто 3 дня назад вся валюта с кошелька улетела неизвестному пользователю... «Спасибо» за прекрасную безопасность приложения!

### 1/5 — Хапуги

*2021-01-11, version 11.2.13*

Комиссия 17% (с 35$), не мало?

### 1/5 — Fraude

*2021-01-04, version 11.2.13*

No la descarguen, me robaron 3,000 pesos y no hay soporte técnico.

## Most critical reviews (10 lowest-rated)

### 1/5 — Vanished wallet😳

*2025-11-05, version 12.5.6*

J’ai beau rentrer correctement ma seedphrase et mon passphrase, la plateforme ne retrouve pas mon portefeuille.

### 1/5 — Ужасный кошелек

*2025-10-21, version 12.5.6*

Невозможно отправить крипту, комиссию сосчитать не может постоянные ошибки уже несколько часов биткоин то исчезает то появляется. Не понятно то ли скамнули то ли что

### 1/5 — Не выдоиться пинкод

*2025-01-19, version 12.5.6*

Не вводится  пинкод. Просто е нажимаются кнопки. Деньги внутри зайти нельзя.

### 1/5 — Horrible

*2024-08-06, version 12.5.6*

Horrible exchange. When transferring your coins the charges on this platform are 60% on the average. It is useless and I loose more coins everyday I look at the gains on my app. I don’t recommend anyone loosing their money on Copay.

### 1/5 — Lost my money

*2024-07-20, version 12.5.6*

I go to use the app and I’m trying to send $15.00 to a local friend and it wanted an password I never made. This app is DEAD it’s now BitPay another garbage app by the same developer. Have fun getting transferring the funds. Whatever you have is lost.

### 1/5 — I am being charged higher than what was on the transaction page.. I sent amount of $1,800

*2024-07-04, version 12.5.6*

I sent an amount of $1850. And was charged for miners fee of $1.58 usd , instead they took $100 from it and sent only $1710 is this normal ? When the fees were initially $1.5 this is robbery.

### 1/5 — Fraud

*2023-12-27, version 12.5.6*

People use this fraudulent app to steal your money, dont even trust anyone or dont even install this app

### 1/5 — Wheres my bitcoin gone?

*2023-12-16, version 12.5.6*

Transferred from an old to a new iphone, entered my 12 word passphrase and…. All my bitcoin is gone.  This wallet steals your money.

I have been holding and using bitcoin for years without a problem up to this point.  People need to know that this wallet scams you out of your fortune.

### 1/5 — Don’t download guys 🙅

*2023-09-29*

They ripped me off my money 💰 yesterday!!!

I deposit BTC and to check it the next day it’s gone and can’t find any details of how it deducts from my wallet.

They have started stealing people’s funds please don’t download guys 🧏‍♂️

### 1/5 — Private key?

*2023-05-19, version 12.5.6*

Did anyone else get an email asking for $250 to get a private key access and couldn’t access your money until you paid that money? What a joke!!

## Most praised reviews (10 highest-rated)

### 5/5 — Love it

*2025-11-08, version 12.5.6*

💋❤️

### 5/5 — Excellent

*2023-12-02, version 12.5.6*

Great

### 5/5 — Отличная прога!

*2023-08-01, version 12.5.6*

За год использования недостатков не нашел. Все просто идеально, использую как кошелек под мелочь если надо чтото оплатить или перекинуть деньги на карту за границу.

### 5/5 — Copay is great!

*2023-05-03, version 12.5.6*

Very easy to use. I’ve been using copay for couple years and I’ve never had problem with it before. Funds are safe.

### 5/5 — Ex

*2021-10-18, version 12.5.6*

I really love this app

### 5/5 — Отличный кошелёк.

*2021-05-01, version 12.4.3*

Приватный ключ и ноль регистрации.

### 5/5 — Private wallet

*2021-04-21, version 12.4.3*

Best there is

### 5/5 — Perfect for storage, NOT for trading tho

*2021-01-07, version 11.2.13*

Very safe off line storage. Don’t see how you could be hacked unless you give out your 12 words. Fees are crazy for smaller amounts so I don’t recommend you buy for trading. But I keep my crypto investments here for safety :)

### 5/5 — Fixed! (Previous: Unable to complete backup)

*2020-12-16, version 11.2.7*

Updated Review:
I am now able to complete the backup! Giving this 5 stars!

Original Review:
After writing down my 12 word backup phrase, the app is not letting me continue. Pressing the “continue” button does nothing. I am unable to receive funds because the app forces me to complete the backup, which I can’t do.

### 5/5 — Amazing

*2020-10-22, version 11.0.4*

The best crypto wallet out there. Open source and just gets the job done. I recommend it to anyone

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*