# Cornerstone Home Lending — user reviews > 34 indexed App Store user reviews of Cornerstone Home Lending by Cornerstone Capital Bank, SSB, rated 4.80/5 from 5,259 ratings. - Source: https://appshunter.io/ios/app/cornerstone-home-lending/id1603900310/reviews - App overview in markdown: https://appshunter.io/ios/app/cornerstone-home-lending/id1603900310.md - Rating breakdown: 5★ 4,848 · 4★ 226 · 3★ 64 · 2★ 27 · 1★ 94 ## What do users think of Cornerstone Home Lending? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 💡 Convenient mortgage payment - 🚀 Easy to set up auto-pay **Cons** - 🐛 Frequent login issues - 🐛 Glitchy and unreliable app - 🔒 Inconsistent password policy - 🔒 Concerning security practices **Commonly reported bugs** - App keeps logging users out - Update prompt but no actual update available - App freezes and crashes on launch **Most requested features** - Integration with personal finance apps - Support for special characters in passwords ## Newest reviews (13 of 34) ### 3/5 — Mixed Review *2026-09-02, version 1.0.251103* Good app. Keeps logging me out and not honoring new passwords. ### 3/5 — Mobile app *2026-07-09, version 1.0.250203* Mobile app is unreliable at times making it frustrating to perform simple tasks ### 1/5 — Terrible *2025-04-04, version 1.0.250203* Choose a different company for your mortgage. Non stop issues. ### 1/5 — Does not work *2025-02-03, version 1.0.241007* It keeps saying to update, it is… I have deleted and redownloaded. Still does not work. ### 1/5 — Auto shutdown *2025-02-03, version 1.0.241007* Whenever I try to open the app it says update but there is nothing to update. ### 1/5 — Doo doo *2024-12-02, version 1.0.241007* App is glitchy and hard to do simple task. Also no copy and paste on long inputs ### 1/5 — I hate you *2024-10-31, version 1.0.241007* I hate this app so much it’s hard to describe. I select to allow facial recognition and it never works. I never remember my password so I have to do a new one every time and I hate you so much I hope you all die. ### 1/5 — STOP LOGGING ME OUT *2024-09-28* I HAVE FACETIME SELECTED SO WHY DO YOU KEEP MAKING ME CHANGE MY PASSWORD TO LOGIN. It is extremely annoying. I HATE this app Broken doesn’t work won’t let me login ### 1/5 — Inconsistent password policy *2024-09-27, version 1.0.240523* iPhone disallows most special characters in passwords. Web access for chl servicing allows special characters So in effect, passwords with special characters set on the website make account inaccessible on iphones Allow special characters in passwords for iPhones ### 1/5 — STOP LOGGING ME OUT *2024-08-30* I HAVE FACETIME SELECTED SO WHY DO YOU KEEP MAKING ME CHANGE MY PASSWORD TO LOGIN. It is extremely annoying. I HATE this app ### 3/5 — Worrying app security *2024-07-22, version 1.0.240523* The app devs raise a few red flags for me as a security dev: 1) You cannot paste into the password field while creating an account. This makes it challenging to use more secure generated passwords. 2) The password field does not support all characters. The period (.) character is disallowed. This is very concerning for a handful of best practices reasons. What this leads me to think is they left security up to a novice programmer/team. The app itself is fine, but please consult experts and fix your security. ### 1/5 — Not logging in *2023-09-14, version 1.0.230908* Every time I go to log in. It says error. I have to enter my login information to log in and it just sits there. Please fix! ### 2/5 — Connect to Mint *2022-10-19, version 1.0* It would be better if this app connected to Intuit’s Mint app so that I could see my payment as a bill and budget item ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-09-01, version 1.0.251103* I hate this app. I have to go through so many stupid steps to just pay my mortgage. The stipulations for password changes and “rules” are ridiculous. I have to change it constantly, and at random times the app acts like it has no idea I’ve been using it forever and I have to reset everything. If you’re so concerned about someone getting into my account, that’s fine. Let them pay my mortgage for me. I just wanna pay my bill but this all makes it miserable every month ### 1/5 — Recent update made things worse *2026-08-31, version 1.0.251103* Buggy app. It won’t let me make mortgage payment. No autocompleting account username/password ### 1/5 — Silly *2026-08-30, version 1.0.251103* They make so hard to pay your mortgage. Resetting your password and removing your bank account information so that you have to verify it again is a waste of time. Nobody else is rushing to pay my mortgage. ### 1/5 — Need to work on the app *2026-07-23, version 1.0.250203* More than half the time you can’t get on the application. I want you to change your password every week ### 1/5 — Worst app ever *2026-06-30, version 1.0.250203* Always logs me out. I will never get a mortgage with you people again just bc of this app ### 1/5 — Buggy *2026-04-25, version 1.0.250203* App is buggy. You have to trick it to allow an entry ### 1/5 — Lacking support for apple passwords *2025-12-26, version 1.0.250203* Please update the app to better support apple password integration. It is so difficult to automatically fill in passwords and change passwords with this app. I have to go to the website to recommend creation of a new strong password and when it saves, you can’t go to the app and easily input the password. Better yet, implement passkeys. This app is so frustrating to use, especially when it mandates frequent changes in passwords. Also, a user shouldn’t have to re-read terms to log in and make payments. No other bank I use requires this. Please figure it out. ### 1/5 — Always have to reset password *2025-10-31, version 1.0.250203* It’s easy to use once you actually get in but I have to reset my password every single time I log in to pay which is super annoying and inconvenient. Even if I check the option to save and remember in Passwords or allow Face ID - I always have to reset it. ### 1/5 — Login and password reset issues *2025-10-02, version 1.0.250203* I have tried to reset my password multiple days now and when I put in temporary password and create new password. The app just spins like it’s thinking and never logs me in. Super annoying. And somehow my saved password on Apple was kicked out hence I have to do forgot password in the first place. Like who remembers all the freaking passwords in today’s world. Every other app is so easy to reset password. Not this one. Please fix. ### 1/5 — Requested PMI removal *2025-08-15, version 1.0.250203* I Requested PMI removal and got no response. ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient *2026-07-31, version 1.0.250203* I love this Way of Making My Morgage payment, makes my life so much easier, convenient, and faster. ### 5/5 — Could not ask for a better process *2025-12-29, version 1.0.250203* Highly recommend!! ### 5/5 — Explanation *2024-12-05, version 1.0.241007* I’m so sorry about my late payment. I totally forgot as I was out of town at my daughters house with grandkids. I am truly embarrassed and sorry! ### 5/5 — Morgage payment *2024-04-06, version 1.0.230908* Very easy ### 5/5 — Excellent App *2024-01-04, version 1.0.230908* The app is very user friendly! ### 5/5 — Payment *2023-10-28, version 1.0.230908* God Bless You. ### 5/5 — I loving it *2023-03-31, version 1.0* IIi ### 5/5 — Easy to use! *2022-10-15, version 1.0* This only took me minutes to set up auto pay! Great app and simple to use! ### 5/5 — I’m happy *2022-08-12, version 1.0* This app is so much better than the website was!!! ### 5/5 — Great app *2022-08-12, version 1.0* So much easier interface than previous payment system. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*