# CorrLinks Video

> Mobile video visitation for incarcerated individuals in Bureau of Prisons facilities. (iPhone/iPad app by Advanced Technologies Group, LLC..)

- Source: https://appshunter.io/ios/app/corrlinks-video/id1047882695 (this page in markdown: same URL + `.md`)
- Developer: [Advanced Technologies Group, LLC.](https://appshunter.io/developer/485061608)
- Category: Lifestyle
- Price: Free
- Rating: 1.90/5 from 142 App Store ratings · 64 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 36 MB
- Languages: American English, European Spanish
- Released: 2016-06-01
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/corrlinks-video/id1047882695/reviews.md

## What is CorrLinks Video?

No longer limited to a computer, CorrLinks users can visit with their family/friends incarcerated at most Bureau of Prison women institutions (check with Bureau which facilities allow video visitation) from the convenience of their phone.

Video session times are set by each institution, but are generally available every day of the week! Video sessions last 25 minutes, starting at the top and bottom of each hour.

CorrLinks users are not charged for video sessions. Per Bureau rules only the incarcerated individual may schedule the video visit, and you have the ability to accept their invitation.

For a positive experience it is very important you connect to the video session from a location that has fast and reliable internet access, and that ambient lighting is bright enough for the camera to capture a good picture.

## Key features

- Mobile video visitation
- Connect with incarcerated friends/family
- Schedule and accept invitations
- Daily session availability
- 25-minute video sessions

## What do users think of CorrLinks Video?

Overall sentiment: negative

**Pros**

- 👍 Allows communication with incarcerated loved ones
- 👍 Convenient for those without Windows PCs

**Cons**

- 🐛 Frequent login issues
- 🐛 Poor audio quality (muffled, low volume, can't hear)
- 🐛 Poor video quality (blurry)
- 🐛 App crashes frequently
- 🐛 Inconsistent performance
- 🐛 Difficulty creating accounts
- 🐛 Cannot use Bluetooth headsets
- 🐛 Mirrored camera view
- 🐛 App requires frequent updates but doesn't always allow them
- 🐛 Lack of customer support
- 🐛 Privacy concerns regarding data access
- 🐛 Outdated app version
- 🐛 Microphone issues (inmate can't hear)
- 🐛 App not working on specific devices/iOS versions
- 🐛 Unstable internet connection warnings despite good connection
- 🐛 Wasted money on visits due to app malfunction

**Commonly reported bugs**

- Cannot log in
- Password invalid, no option to reset
- Other party cannot hear user
- Cannot create an account
- App won't start or enter scheduled meetings
- App crashes during video meetings
- App requires update but won't allow it
- App not working on specific iPhone models (X, XR, 11)
- Microphone volume not working
- Video test fails
- App closes itself when trying to accept video chat
- App doesn't work past login page
- App crashes on iOS 12.1
- Login fails with 'no video session request'
- Access denied to camera and microphone settings
- App kicks out of video sessions
- App doesn't work on iPhone/PC
- Internet connection not strong enough warning
- App doesn't work on 6s Plus

**Most requested features**

- Allow use of Bluetooth headsets
- Improve audio quality
- Improve video quality
- Fix mirrored camera view
- Provide option to reset password
- Improve app stability
- Update app to latest iOS versions
- Provide customer support contact
- Ensure app works on all devices and iOS versions
- Fix login issues
- Allow creation of accounts
- Make app more user-friendly

## Recent user reviews (10 of 64)

All indexed reviews: https://appshunter.io/ios/app/corrlinks-video/id1047882695/reviews.md

### 1/5 — Hey

*2026-03-16, version 1.2.0*

It will not let me log in I have a corrlink account

### 1/5 — Poor quality and can’t hear

*2026-02-14, version 1.2.0*

No matter how many times I adjust and run the test the other party cannot hear me

### 1/5 — Bad service

*2026-01-20*

I’ve been trying to get into my account for at least a year steady uninstalling the app thinking it was me it keep saying that my password is invalid but won’t give me the option to reset the password I have messages that I have in my account I never saw because of this inconvenience

### 1/5 — Truth

*2025-12-23*

I don’t think the app was ever mentioned to be good quality not even the email one. They punish us for the mistakes our love ones make. Believe the poor quality is purposely made. If they could keep them from communicating they would. Is shameful.

### 1/5 — Help with log in

*2025-10-06, version 1.2.0*

Having trouble accessing my account

### 2/5 — CorrLinks Video

*2025-09-27*

So I haven’t used CorrLinks Video in a while. I never uninstalled it off of my devices. I have it on two devices, my iPhone, and my iPad unfortunately now my loved one is able to use video again and every time I try to login to do the test it’s telling me that I’m not logging in right I don’t have the right password and then it has in parentheses SE so I don’t know on the app. It doesn’t have a place for me to contact anyone for help. 
I’ve changed the password and it still won’t let me in so I’m not sure what I’m doing wrong can you help?

### 1/5 — Help

*2025-08-28*

I can not create a account idk why I have deleted the app and redownloaded multiple times, but for some reason it’s not allowing me to create account so I’m unable to text back-and-forth

### 1/5 — Garbage

*2025-06-06*

What was wrong with GTL? Besides that people could actually operate it and it worked? Can’t even find a phone number to call for help. My sisters been locked up in Illinois and they recently switched from gtl to corrlinks and I haven’t been able to even see that she’s requested a video chat with me! Absolute garbage because what the prison system gets from the state per inmate isn’t enough to afford a decent operable communication system. I can’t say enough negative at all about this app or the state or the prison system. Just ugh.

### 1/5 — Trash

*2025-01-30, version 1.2.0*

I have an i16 with At&T fiber optic cable and it still won’t work

### 1/5 — AirPods

*2024-11-27, version 1.2.0*

Can’t use AirPods why not surely you should be able to make it happen

## Frequently asked questions about CorrLinks Video

### What is this app used for?

This app allows users to conduct video visits with family and friends who are incarcerated in most Bureau of Prisons women's institutions. It provides a convenient way to connect from a mobile device without needing to be at a computer.

### How do I schedule a video visit?

According to Bureau rules, only the incarcerated individual can schedule video visits. Users of the app will receive an invitation from the incarcerated person, which they can then accept to confirm the visit.

### Are there any costs associated with video sessions?

No, CorrLinks users are not charged for video sessions. The service is provided free of cost to the user connecting from their mobile device.

### What are the requirements for a good video session?

For a positive experience, it is very important to connect from a location with fast and reliable internet access. Additionally, ensure the ambient lighting is bright enough for the camera to capture a clear picture.

### How long do video sessions last and when are they available?

Video sessions generally last 25 minutes and are typically available every day of the week. Sessions start at the top and bottom of each hour, with specific times set by each institution.

## Version history (last 5 releases)

### 1.2.0 — 2019-11-01

Bug fixes and iOS 13 support.

### 1.1.3 — 2019-07-25

Minor bug fixes.

### 1.1.2 — 2018-12-19

Bug fixes.

### 1.1.1 — 2018-12-04

Bug fixes.

### 1.1 — 2018-11-20

Bug fixes and support for the latest devices.

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## More apps by Advanced Technologies Group, LLC.

- [CorrLinks](https://appshunter.io/ios/app/corrlinks/id485061605)
- [DOC ICON Mobile](https://appshunter.io/ios/app/doc-icon-mobile/id1034956214)
- [CorrLinks Text Chat](https://appshunter.io/ios/app/corrlinks-text-chat/id6503455318)
- [CorrLinks Video Chat](https://appshunter.io/ios/app/corrlinks-video-chat/id6550922114)

All apps by Advanced Technologies Group, LLC.: https://appshunter.io/developer/485061608

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*