# Cortland Connect — user reviews > 33 indexed App Store user reviews of Cortland Connect by CORTLAND PARTNERS, LLC, rated 4.89/5 from 4,443 ratings. - Source: https://appshunter.io/ios/app/cortland-connect/id6469707632/reviews - App overview in markdown: https://appshunter.io/ios/app/cortland-connect/id6469707632.md - Rating breakdown: 5★ 3,351 · 4★ 173 · 3★ 53 · 2★ 9 · 1★ 21 ## What do users think of Cortland Connect? Overall sentiment: negative **Pros** - ⭐️ Exceptional customer service - 👌 User-friendly portal - 🌟 Highly recommended community **Cons** - 🐛 Bugs and glitches - ⚠️ Login and payment issues - 🚫 Lack of functionality - 🤕 Inaccessibility for some users **Commonly reported bugs** - Unable to pan to the bottom of fillable forms - Photos not uploading for service requests - App not showing service requests and closed requests - Login problems and app crashing **Most requested features** - Ability to reserve amenities - Bring back Cortland community feature - More detailed payment information ## Newest reviews (10 of 33) ### 3/5 — Doesn’t update when you transfer to another unit in your complex *2026-03-06, version 1.2.3* It’s ok but could use improvements. The payment part where it shows your balance after putting in your pin or making a payment doesn’t stay on the page when you get out of the screen & switch to another app like to get your bank info so you have to write it down otherwise you’ll have to reput your pin again to go back to the balance or payment screen part. This is my 3rd transfer at Cortland Onion Creek in Austin, Texas & everytime after I transfer it doesn’t update to my new unit # and I start seeing maintenance request from the tenant living in my previous unit. The office has to end up opening a ticket to get it fixed. Now, i can’t even submit maintenance requests because every time i do, it gives me an error so I have to call instead, or go in person to the office. It’s kind of annoying. ### 2/5 — Adding payment method *2025-11-28, version 1.2.3* It will auto log you off if you switch between connect and your banking app. This is not a safety feature its just dumb. Nobody remembers their routing number or checking account number . People will switch between apps to copy paste them . Your stupid app will log you out and take you back to entering pin . This seems to be designed by novices who have no understanding of UI and security feauress ### 3/5 — Decent but difficult *2025-11-01, version 1.2.3* Overall, this app works pretty well. The big issue I have with the app is when you’re trying to pay rent through the app, if you navigate away from the app for even just half a second (even to look at your banking info to enter in), it will erase all your progress and force you to re-enter your pin. You can’t even temporarily save it so you can go to your banking info for a second to grab all your info. So you either have to memorize your routing/account number, write it down, or use a 2nd device (such as a laptop). Pretty frustrating since I don’t see a compelling reason (including security reasons) why it should be this way. ### 2/5 — Bugs *2024-07-26, version 1.0.22* Login problems Force quit does not help. This app is clunky and painfully slow, it just circles and has trouble opening. Don’t get me started on navigation. ### 4/5 — Amenities *2024-06-28, version 1.0.22* When can we reserve the amenities on the app? ### 4/5 — its good but… *2024-05-31, version 1.0.21* yes please bring back the cortland community so we can interact with out neighbors!!! thank you!!! ### 3/5 — Little to no information *2024-05-30, version 1.0.21* the app works fine to pay bills and such but there's not much information on anything. No breakdown of payments or even a due date of when payments are due. Obviously the 1st of the month for most but I think a breakdown would be beneficial so when a random charge appears on your account you have some sort of knowledge as to why. ### 5/5 — Best Resident Portal Ever *2024-05-22, version 1.0.20* Super easy to use and very handy! ### 2/5 — Why do I have to use this to pay rent? *2024-05-22* Online portal was working just fine. ### 2/5 — Can’t login *2024-04-30, version 1.0.20* I need help with password retrieval and to get help with it it’s supposed to send an email. I’ve hit send and resend email a dozen times and I haven’t received anything (not in my spam folder either) ## Most critical reviews (10 lowest-rated) ### 1/5 — app doesn’t work *2025-06-05, version 1.2.2* doesn’t work ### 1/5 — Something is wrong with the app *2025-05-09, version 1.2.0* I can’t access the app functionality..the app is stuck on the 5 moving in tasks ### 1/5 — Functionality is poor *2025-02-28, version 1.2.0* I’ve had the app downloaded for 2 weeks now and it does not allow me full access to the necessary functions: paying rent, viewing dashboard, maintenance requests, etc. I’ve tried deleting it, and even accessing directly through the web browser so it is not an app issue but the software overall. ### 1/5 — Can’t fill out important forms *2024-12-05, version 1.0.26* Installed the app a couple times and still cannot pan to the bottom of any fillable form that extends beyond the length of the screen. I can drag it and see some fields but it bounces back up when I release. Critical functionality issue. ### 1/5 — App dysfunction *2024-11-01, version 1.0.25* Unable to make payments through app ### 1/5 — This app is bad *2024-10-09, version 1.0.25* so. many. bugs. Photos don’t upload for service requests, interface is slow and not user friendly, and somehow they’ve managed to disable autocorrect (a native Apple feature!!) in the app. ### 1/5 — App not showing service requests *2024-09-12, version 1.0.24* App not showing service requests and request that are closed .nothing at all after raising this issue many times there is no solution to it . ### 1/5 — Inaccessibility *2024-08-28, version 1.0.23* Creates another barrier to paying rent. What if I don't have access to a smartphone? Why would you take the website down? ### 1/5 — No funcióna *2024-07-03, version 1.0.22* No he podido acceder a mi cuenta en Courtland king Meadow y el personal no sabe arreglar la falla. ### 1/5 — doesn't use the same information *2024-05-03* it wont let me log in not sure how to log in so i'm using the old app but its gonna be deleted soon. I'm annoyed that i can't get it to work. ## Most praised reviews (10 highest-rated) ### 5/5 — Management staff is very responsive and helpful. *2026-04-06, version 1.2.3* Excellent Management team at Cortland Highcroft!!! ### 5/5 — Unbelievable Service *2026-02-23, version 1.2.3* I just moved in, notified Michele about a list of concerns I had, and almost everything was addressed within 2 hours. Based on previous experience with property managers, I couldn’t believe it. They deserve a lot of credit for caring about the residents and they back it up! ### 5/5 — Owner *2025-11-13, version 1.2.3* Bill Kurtzhals maintains my place 5 Stars ### 5/5 — Amazing welcome *2025-10-10, version 1.2.3* Tks for everything appreciate for Dzastina incredible assist for the apt i loved my regards Gustavo ### 5/5 — Great *2025-09-30, version 1.2.3* Nice ### 5/5 — Sabino Canyon *2025-02-04, version 1.2.0* I recently moved into Cortland Sabino Canyon and I actually had my eye on that property for about a year before I realized that was the place I wanted to live before I build my dream house. And that’s exactly what Cortland offers is a dream like environment, with beautiful lush trees and landscape that’s well kept. To the amount of space the units have whether it’s a huge 2 bedroom or the amazingly spacious 3 bedroom, you’ll definitely feel like your home. ### 5/5 — Be *2025-01-29, version 1.0.28* Very ### 5/5 — Exceptional Customer Service *2024-07-29, version 1.0.22* The staff at Courtland has been nothing but professional and friendly. I have never had any issues nor complaints. Every time I have needed any assistance Stephanie and Gabriella have been there to help!! The community is always clean and the people are always nice! I couldnt be any happier being here!! ### 5/5 — 😍 *2024-06-15, version 1.0.22* Recomiendo esta comunidad para vivir al cien este es mi año número 5 viviendo en este lugar y les puedo decir que tanto el equipo de trabajo de las oficinas como el personal de mantenimiento y los vecinos que en esta localidad viven son todos muy amables por esta razón les doy mis cinco estrellas y una vez más lo recomiendo ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Portal *2024-06-07, version 1.0.21* It is very user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*