# CoServ — user reviews > 53 indexed App Store user reviews of CoServ by Denton County Electric Cooperative, rated 2.20/5 from 122 ratings. - Source: https://appshunter.io/ios/app/coserv/id1485884005/reviews - App overview in markdown: https://appshunter.io/ios/app/coserv/id1485884005.md - Rating breakdown: 5★ 24 · 4★ 5 · 3★ 10 · 2★ 17 · 1★ 66 ## What do users think of CoServ? Overall sentiment: negative **Pros** - 👍 Works for needs - 👍 Helpful for usage data - 👍 Good customer service **Cons** - 🐛 App crashes frequently - 🐛 Login issues persist - 🐛 Unintuitive UI/UX - 🐛 Slow performance - 🐛 Payment submission errors - 🐛 Data display issues - 🐛 Requires Google tracking **Commonly reported bugs** - App crashes when viewing usage data - App crashes when checking unbilled electric usage - App freezes on sign-in screen - Login fails repeatedly - Cannot log in, error messages - App does not load - App opens half the time - Password setup issues - Time checking for notification settings errors - CVV not asked in add card section - App won't function if Google analytics is blocked - Cannot access any information - App shows incorrect current usage - Cannot enable Face ID - Cannot add cell number - Error submitting payment twice - Cannot reset or retrieve password - Cannot display password reset instructions correctly **Most requested features** - Add print option for bills - Add Apple Pay and other payment options - Improve UI/UX intuitiveness - Enable Face ID/remember email - Add cell number input - Improve data presentation and zoomability - Allow scheduling credit card payments online ## Newest reviews (13 of 53) ### 2/5 — Poorly written and unintuitive application *2026-04-26, version 26.1.1* I am not sure who was hired to write this application, but the functionality is completely unintuitive. When you register your account, there is no password setup, then you return to the main login screen to provide a password. You have to go back to your email, which you are not informed of. The application is full of errors such as the time checking for notification settings. This is concerning for an application that requires processing payment details and links to your bank accounts. ### 2/5 — Crashing for Unbilled Electric usage *2025-02-04, version 25.1.0* Iphone 16 pro max - app is crashing when I tried to check Unbilled Electric usage ### 1/5 — Can’t access anything *2023-02-15, version 3.16* I can’t see ANY of my info and why to try to “register” my account it says it is an already registered account. To whom? Not me because I can’t see any information. Can’t pay, can’t see usage. What’s the point? ### 1/5 — Does not let me log on *2022-12-14, version 3.16* The app freezes on the signin screen. I’m shown a “Signing in… Please Wait” dialog and nothing happens after that. I’ve uninstalled and reinstalled the app multiple times and have asked to delete app data as well. Not sure what else I could do. ### 1/5 — Good luck with Sign in *2022-12-05, version 3.15* Seems like in this version of the app, there's no way to sign in regardless of how many times you delete and restore.. could be just a new feature. ### 1/5 — Will not Sign In *2022-11-12, version 3.15* Downloaded the app and have tried to sign in several times … fails each time. Very frustrating. Update 2/12/22: Finally just gave up and deleted the app. Update 11/12/22: Downloaded and tried again… sign in still dies not work. Why can’t this be fixed? ### 1/5 — App does not load *2022-10-23, version 3.14.3* App does not load even for hours. ### 1/5 — App *2022-10-07, version 3.14.3* Terrible app to use, opens up half the time? Have to delete it and reinstall, same issue Again. IT department needs to completely Delete and start over! ### 1/5 — Rarely works *2022-08-08, version 3.13* Most of the time, signing in will never happen. Times out. Haven’t been able to use the app when I needed to. When it works seems very random. Don’t waste phone storage for this app and just use the website. ### 1/5 — App crashes often - fix it quickly please *2022-05-15, version 3.12* I have been using the app for many years. I like the UI and the content layout in general but the app has been crashing very frequently especially when you try to view certain Usage data. If the app is not stable, no matter what other good features it has. Users will just stop using it. Please fix the issues quickly. ### 1/5 — Garbage app *2022-03-28, version 3.12* GARBAGE APP. “Signed In FAILED” 90% of the time. ### 2/5 — Unreliable app dies frequently *2022-02-28, version 3.12* I like the app when it works. The data is helpful for the most part. Unfortunately the app is unstable on my iPhone and May abend a few times before you can see what you were looking for. If the app was stable I would probably rate it a 4. The comparison chart it shows me when I first log in is meaningless to me and not helpful. ### 1/5 — Waste of time and members money *2022-01-16, version 3.12* Horrible app just like the web site. Hopefully they board didn’t pay millions for this app. Total junk ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-06-08, version 26.3.0* Stopped working correctly after the last update ### 1/5 — Does not work *2026-03-21, version 26.1.1* It used to be good. The past several months I get an error every time I try to log in. There appears to be no way to fix it. What’s the point of an app if it never works? ### 1/5 — App crashes when viewing usage data. *2025-06-18, version 25.2.2* App consistently crashes when trying to view usage data. This has been an ongoing problem for years now. From other reviewers they experience the same issue. ### 1/5 — App continues to crash *2024-07-10, version 24.2.0* Keeps crashing. Fix this. Ridiculous! So much lag. Open. Crashes. Open. Crashes. 🤡🤡🤡🤡 ### 1/5 — Awful app, worse company *2024-02-04, version 23.4.0* There is no company on earth I hate more than this awful worthless little leech of a company. I hope they go bankrupt. This app couldn't be more complicated, unfriendly, impossible, broken or just downright garbage if they tried. It is the worst app on my phone, and the website is just as horrible. You just throw hundreds of dollars into a big hole in the ground with this wretched little company. If you must use them, move. ### 1/5 — When it works okay *2024-01-10, version 23.4.0* Trying to add a card and it doesn’t ask you for the CVV number in the add card section. So it shows errors until you get to the pay screen then it ask for it. Sloppy UI design. ### 1/5 — Requires Google tracking to load *2023-12-21, version 23.4.0* Will not work if Google analytics is blocked on network. Shouldn't have to open myself up and give my data to an external party to use my electric providers mobile app. ### 1/5 — It’s letting Google track you *2023-10-12, version 23.3.2* This is for version 23.3.2. I’m really not trying to sound paranoid, but it won’t function unless it can talk to Google Analytics. You can’t even log in. Why do they need to give our usage data to Google? They know what we’re doing in the app, we’re talking to their servers to do it. So it’s just giving Google more info on our lives. This is unacceptable, and should be removed as soon as possible. ### 1/5 — New loads past the sign in page *2023-07-03, version 3.18.1* I hate this app as it never works and gets stuck on the sign in page ### 1/5 — The Worst Electric Company *2023-06-06, version 3.17.1* They’re billing practices are sneaky and shady. A class action lawsuit needs to be started! ## Most praised reviews (10 highest-rated) ### 5/5 — Works *2025-07-24, version 25.2.2* It works for what I need it for! It hasn’t crashed on me. ### 5/5 — CoServ Outstanding! *2023-09-08, version 23.3.1* Grateful to be with CoServ. They have excellent communication. The app is helpful in seeing daily usage, reviewing history, and finding details on the industry and other information. There planning, strategy, and resolution to the freeze was remarkable. ### 5/5 — Works well, but crashes when viewing usage *2022-09-24, version 3.14.3* When the app works, it works great. However, when I try to view usage for a specific day or for a time period the app crashes. Happens quite frequently. Update: new version rolled out that fixes the instability issues. ### 5/5 — SmartHub *2020-01-16, version 3.1* App works great! ### 5/5 — Smart hub is amazing *2020-01-07, version 3.1* Great customer service. They have a new system and I wasn’t getting the temp email and they were able to solve it on fb messenger in a heartbeat. The new system have all the data and analysis anyone can dream of. Great job with the smart hub ### 4/5 — Print option *2026-03-20, version 26.1.1* For some reason there is no bill printed option on this app. Please add one. Makes it easier for comparison and would save the company money on printing and postage. I’d be happy to do paperless billing if I could print it. ### 3/5 — Need More Payment Options *2024-09-29, version 24.3.1* Add Apple Pay along with other payment options. Also, the app isn’t very intuitive. ### 3/5 — Need More Payment Options *2024-08-25* Add Apple Pay along with other payment options. The app isn’t very intuitive. ### 3/5 — App crashes when opening unbilled usage *2022-09-02, version 3.14.3* This app always crashes when I open unbilled usage . Hopefully it’s fixed ### 3/5 — Apple Pay Option Would Be Nice *2020-04-14, version 3.3* The app gets the job done. The UI is pretty janky and I would rather not enter my payment info directly. Apple Pay would be a nice feature, otherwise the app really doesn’t offer much over the website --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*