# Cost Cutters Hair Salon — user reviews > 53 indexed App Store user reviews of Cost Cutters Hair Salon by Regis Corporation, rated 4.79/5 from 5,333 ratings. - Source: https://appshunter.io/ios/app/cost-cutters-hair-salon/id1521195756/reviews - App overview in markdown: https://appshunter.io/ios/app/cost-cutters-hair-salon/id1521195756.md - Rating breakdown: 5★ 4,609 · 4★ 510 · 3★ 122 · 2★ 22 · 1★ 70 ## What do users think of Cost Cutters Hair Salon? Overall sentiment: negative **Pros** - 👍 Outstanding service and performance - 👍 Excellent and friendly stylists - 👍 Convenient online booking - 👍 Accurate appointment scheduling **Cons** - 🐛 App does not function properly - 🐛 Unable to log in or book appointments - 🐛 Inaccurate salon hours and availability - 🐛 Double booking and long wait times **Commonly reported bugs** - App crashes or does nothing - Online booking not working - Salon hours not accurately reflected in app **Most requested features** - Allow booking more than 4 days in advance - Implement a rewards program - Improve integration between app and salon records ## Newest reviews (10 of 53) ### 2/5 — App Issues *2023-01-24, version 6.8* I have always received good service from the technician. The complaint I have is that that App always double booking. If the salon has a staff shortage, there is no way of notifying me of the change. Often, when walking in for my “Booked” appointment, I am told it may be more than an hour wait. There is no apparent rewards system. Though I can see some of my appointment history on the App, any appointments that I made directly with the salon are not recorded. There should be a feature that allows booking more than 4 days in advance. I lock in a cut every 5-6 weeks with my stylist. Why can’t I do that on the App? ### 5/5 — Best hair salon *2022-01-31, version 1.9* Best hair salon in the area. Great friendly stylists, flexible hours and clean surroundings. ### 5/5 — Crystal *2021-12-31, version 1.9* Crystal is the best stylist I have ever been to she knows exactly what to do awesome person ### 5/5 — Best haircut in a long time!! *2021-12-27, version 1.9* Being from out of town it is usually difficult to explain how you want your hair cut, but the guy who cut my hair understood what I wanted immediately. I especially liked the fact he used a straight razor to trim my neck and around my ears. This was the best haircut I’ve had in a very long time. If I lived in Port this is where I’d go every time I needed my hair cut. Joe from Marietta, GA ### 5/5 — Nice *2021-12-22, version 1.9* I love the app ### 5/5 — Got me in the door! *2021-11-25, version 1.8* Yesterday afternoon I got the last open slot for a haircut and another shop across town had a 90 minute wait, this is the best way to go when you’re in a pinch! ### 5/5 — Hair cut *2021-11-20, version 1.8* Kay is the best!! Love me hair color!! ### 1/5 — Not Accepting Online bookings *2021-11-08, version 1.8* Why bother having an online booking app when the salons aren’t taking online appointments. Some of us prefer having the online booking system! ### 1/5 — Horrible *2021-10-24, version 1.8* Does not actually make a reservation, app “submits” a request to the salon which in my experience is always rejected. Total waste of time. ### 1/5 — Don’t bother with the app *2021-09-07, version 1.8* Don’t bother scheduling with the app. Showed up 5 minutes before our “scheduled” appointment only to have what I’m assuming were 2 walk-ins go before us. Were told “10 minutes” upon arrival. 25 minutes later, here we still sit. The haircuts are passable, but the rewards program doesn’t even log every visit. Again, don’t bother with the app. It’s a conveyor belt for haircuts and they just get as many people through as possible regardless of whether you’re scheduled or not. ## Most critical reviews (10 lowest-rated) ### 1/5 — App does nothing *2024-11-23, version 7.52* I downloaded the app, tried to open it up and all it has is a picture of some woman and that’s it. Can’t open it up. Can’t set an appointment. It doesn’t even tell you if it’s crashed or not. That’s how horrible this app is. ### 1/5 — Unable to log in with zero help *2024-01-12, version 7.43* I tried to log into this app but it seemingly deleted my account. I tried to reset the password it It acts like it doesn’t exist. I have been trying for months but there is nowhere I can get help for this issue. ### 1/5 — Off hour schedule *2023-11-27, version 7.42* In general I like the app. However, it’s currently 7:45 am for me. Trying to schedule an appointment for today. The app simple says salon is closed. Open at 9. I find no way to actually schedule. Does the salon have to be open in order to schedule? ### 1/5 — App never works *2023-09-20, version 7.3* I have never been able to book appointments on this app ever. It always says "location does not allow for online booking." Drive all the way across town because the app said that a location had zero wait time and it turned out they were completely booked. Guess I'll stick with another salon that has an accurate and more user friendly app. 😡 ### 1/5 — Mobile app does not book reservations *2023-04-24, version 7.1* I have been attempting to use the app to book appts at CostCutters (Regis Corporation) locations for several years. More times than not, the location does not receive my appointment. The individual locations indicate that they continue to receive complaints about the application. It should be updates or pulled from the store. ### 1/5 — App doesn’t keep accurate hours for you to make an appointment. *2023-03-11, version 7.0* App is worthless for scheduling appointments. That’s the only reason I had the app. I’m going to delete the app for being of no use. ### 1/5 — Useless App *2022-12-06, version 6.4.4* This app is useless. It allows you to double-book a time and stylist. So when you get there, someone else has already booked that time and there will be a “short wait”. Unless the other booking is for a color treatment, then there will be a long wait. You can then get in line behind people who just walked in if you don’t want to wait for your alleged appointment. No point using this app and booking an appointment- it’s useless. ### 1/5 — Terrible *2022-07-05, version 2.2* very dissatisfied, not perfectional, they tell you one thing then when you show up tell you another ### 1/5 — Phone *2022-04-27, version 2.2* They don’t answer the phone ### 1/5 — Online appointment booking *2022-02-14, version 2.0* The appointment booking seems to have disappeared from the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Outstanding Service and Performance *2024-03-04* I want to give a shout out to the Cost Cutter’s located on West Kimberly. I went to Cost Cutters because where I went previously had such employee turnover and I just couldn’t make a connection with any of the cutters. Finally, I would have to explain to each employee how I wanted my haircut. Maybe this is not a huge deal to other customers, but at Cost Cutters you are treated with excellent care and appreciated for my visit. They know me personally and not just another customer. Finally, I have sent my friends so they could experience the same experience. All the Stylists will take care of me just like the last one. Please, if you’re unhappy with your stylist come to Cost Cutters!! You will be glad that you did. ADR ### 5/5 — AveryRanch *2023-02-12, version 6.8* Brittany was excellent. Stopped in and she gave me a haircut and shampoo right away and was very friendly and professional. Will request her next time. ### 5/5 — Fantastic *2022-08-10, version 2.2* Robin is great !! ### 5/5 — Very accurate *2022-07-16, version 2.2* I’m surprised how accurate this app works. When I schedule an appointment they’re either a few minutes early or just a few minutes behind. ### 5/5 — Always been great!!! *2022-05-09, version 2.2* Hello ### 5/5 — Easy to schedule *2022-05-04, version 2.2* I find it convenient to schedule and I can even select my favorite stylist ### 5/5 — Excited to find this great salon! *2022-04-26, version 2.2* It’s great to be able to have the same talented person cutting my hair. I never liked how other salons would just place you with a stylist from a queue. Their “app” makes it so easy to schedule & book an appointment. ### 5/5 — Hair *2022-02-20, version 2.0* Friendly and always do a great job on my hair and both of my boys and we all three have tricky hair ### 5/5 — The app is not the same *2022-02-15, version 2.0* I love this app! But, recently went to book a haircut and the app now only allows me to do a check in and not book an appointment?? Very irritating about the app but thankful I can the store and book with my stylist. ### 5/5 — My go-to place for haircuts! *2022-02-11, version 2.0* Been going monthly for years --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*