# Costa Coffee BaristaBot — user reviews > 46 indexed App Store user reviews of Costa Coffee BaristaBot by BRIGGO, INC., rated 3.64/5 from 84 ratings. - Source: https://appshunter.io/ios/app/costa-coffee-baristabot/id560611662/reviews - App overview in markdown: https://appshunter.io/ios/app/costa-coffee-baristabot/id560611662.md - Rating breakdown: 5★ 51 · 4★ 4 · 3★ 1 · 2★ 4 · 1★ 24 ## Newest reviews (10 of 46) ### 5/5 — San Francisco Kiosk Works Great! *2019-12-15, version 2.8.407* Seriously awesome experience! Very easy, quick, innovative and delicious! Prices are great for an airport, and the drinks were delicious. Love this little machine! ### 3/5 — Not quick and easy to set up *2019-12-03, version 2.8.407* It does not prefill required info. Everything is added manually; therefore takes twice as long to complete. Defaults to your full name displayed on screen. Why?? Should have screenname show up when completing profile. Should make it clear that you have to have a code from the app to get the drink. By the way, the drink was awful. I threw it away. ### 1/5 — i wish i knew *2019-11-27, version 2.8.407* requires an invite code, but cannot find any information on how one might acquire one. attempted creating an account with facebook, also, but the app failed to acknowledge the linked sign in (even though everything was linked on the facebook side). positively useless. ### 5/5 — Great Experience! *2019-11-26, version 2.8.407* Had my first cup at the Whole Foods in Midtown today! Totally enjoyed the coffee and the very cool robotic barista. ### 5/5 — Love my coffee robot. *2019-11-15, version 2.8.407* I just love being able to order my coffee and pick it up on my way. Great coffee and easy to use. ### 5/5 — The coffee of the future *2019-11-09, version 2.8.407* So glad it’s now available at the new Whole Foods in midtown (Houston). Fantastic! ### 5/5 — Nice offer 1st one on us *2019-11-08, version 2.8.407* Would love to see more description about after download the apps & register CC to get the 1st free order. Very convenient & coffee taste pretty good as well. 👍 ### 5/5 — Pretty cool *2019-11-07, version 2.8.407* Cool idea, good execution. Coffee was really good. App needs some polish though. Entering credit card should show number pad, not keyboard. Need a way to know where in the queue you are - my wait was 20+ minutes because it was the grand opening of the new Whole Foods, and the app said “short wait”. Otherwise works great. ### 5/5 — Fun, fantastic and great phone support! *2019-11-07, version 2.8.407* Last night at Austin’s airport, I was meandering around while waiting for my flight and discovered this cool, beautifully designed coffee kiosk. It said the first cup of coffee was free if I downloaded the app. There was a LOT of confusion on my part but when I called the help line, Topher was cheerful and talked me through what I needed to do. It was super neat to watch the robotic arms creating my coffee, which came through a door onto a little stage and it was DELICIOUS! Perfect temperature, too! Five stars from me ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — It’s really good! *2019-10-25, version 2.8.407* We recently got this at my work and it’s great. Really! Super easy and very convenient. I need to limit or I’ll blow my coffee budget, it’s that good!! ## Most critical reviews (10 lowest-rated) ### 1/5 — No more Chai latte :/ *2021-07-23, version 2.14.0* I used to LOVE my Briggo - I even contacted HEB to tell them they should start a relationship with them bc it seemed like a perfect fit (target has Starbucks, heb should have briggo) - alas, this wasn't meant to be. Unfortunately, they removed the option for Chai Tea lattes (or any other tea option). Since I don't like or drink coffee, I can no longer use their service. Many people don't like coffee or can't handle the acidity. By removing a tea option, you are alienating a large part of the population and forcing us to go to the competition, which is a bummer - I liked giving you my money ### 1/5 — Crappy App! 😫 *2020-09-01, version 2.11.0* I just want some coffee! Now Please! But Noooo! When I select the closest (only) location it then just spins nonstop! Nothing else happens! It just keeps spinning & never moving on to the next step!! 😡 Bummer!! ### 1/5 — Credit card form is jacked up *2020-03-07, version 2.9.1* Can barely enter the card number. The keyboard hides the screen and you can’t get back . Very difficult to use ### 1/5 — Can’t load payment method *2020-02-19, version 2.9.1* Anyone actually try this app? iPhone XR 13.3.1 ### 1/5 — Terrible app - made by Shadow Inc? *2020-02-10, version 2.8.407* Wanted to try the machine but the app quality is so poor that I gave up. No support for generating strong passwords with iCloud Keychain. Too much data collection. No support for ApplePay or Sign In with Apple. It’s a coffee machine! Make it easy! Also the kiosk was non responsive. Heading to Peet’s! ### 1/5 — No happy with app *2020-01-29, version 2.8.407* I was at the airport in Austin and decided to try this new technology. Downloaded app it ask for a a code I never received and it is not intuitive or easy. Wasted 10 minutes and went to buy a coffee. I would fix your app if you want new customers. ### 1/5 — Painful experience *2020-01-22, version 2.8.407* Onboarding into the app took longer than my partner walking two blocks to Peets and back with coffee in hand. Maybe 8 minutes to sign up for an account, add a payment method manually (no Apple Pay!?), choose a location, force quit the app because the location interface froze, relaunch the app, order, and have the machine broadcast out my first and last name in a queue. Similar machines in China are more private, have a lower touch time (tap start, pick drink, scan Alipay barcode - done in 30 seconds - no account registration necessary) and make warmer coffee than the luke temp this companies industrial robots spit out. On the plus side, the design is rad, the drinks almost but not quite taste like coffee, and it was a pleasant experience giving away my PI to a faceless machine rather than a breathing human being. ### 1/5 — False Advertising *2020-01-17, version 2.8.407* Unfortunately, the machine claimed the first one was free with the download of the app - and then proceeded to charge me anyways. Needless to say, this is very irritating. ### 1/5 — Not great *2019-12-30, version 2.8.407* Account creation is super slow on the app. I don’t see why I need an account in the first place. They don’t even allow creation of the account with the Apple ID. And they don’t allow payment with Apple Pay. You have to manually type your credit card info. ### 1/5 — The coffee was bad *2019-12-07, version 2.8.407* The app worked, I suppose. But the coffee was so bad. :( Maybe try something other than the Sightglass Iced Coffee... ## Most praised reviews (10 highest-rated) ### 5/5 — SOOO GOOOOD *2022-05-30, version 2.16.0* I work at the airport and it’s so convenient for us workers as well definitely better than any other coffee I’ve ever had the foam especially was the best part 😃😃😃 forget the long lines at Starbucks from Austin, tx ### 5/5 — Great company! *2021-10-11, version 2.15.0* So excited to see Costa come to the United States. I know this company from the U.K and it is great coffee. Used the Barista Bot in Austin Airport. Super fast and super tasty!! ### 5/5 — Time Saver *2021-03-10, version 2.13.1* I was in the Austin airport for an early morning flight and looking for some coffee. At first I went to Starbucks, but of course everyone else had the same idea and the line was at least a dozen people deep. Not wanting to wait, I kept walking looking for another option, but it was before 6 AM and most stores were closed. Then I found this. The whole process took maybe 3 minutes (including onboarding) and the latte I ordered was great. I’ll use this every single time where it’s an option. ### 5/5 — Great coffee *2021-01-02, version 2.12.1* I tried the app for the first time and was really impressed with the speed and accuracy of my order. The drink was delicious and made quicker than I expected. ### 5/5 — Yet another job taken by AI *2020-08-22, version 2.11.0* Flawless service, fast and great tasting coffee. Baristas better find a new career! ### 5/5 — Instant Coffee at your service *2020-02-27, version 2.9.1* I just don’t know what kind of wizardry is in here? Why are they forcing innocent robots to make delicious coffee on the go in an instant. This is why robots are going to take over the world. Because we enslaved them to do our bidding and now corporations are capturing and forcing robots to make coffee. I demand a union for this robots so they can get fair wages, hours, and not be forced in captivity all day! On a serious note, I did have a chance to meet with one of the founders while trying it out in Austin’s AUS airport near Gate 11. Not only is it very convenient, the process was quick and easy. I will be trying this at every airport I can find it in. Thanks Briggos Team! -That guy who travels a lot but just discovered this existed. ### 5/5 — Can’t get any better!! *2020-02-11, version 2.8.407* At first I was thinking to go ahead and try it, not expecting much. The coffee was great, and it took just a couple minutes, even though there were a few ahead of me. One error: buying a 16oz. and it gave me a 12oz. I sent in the complaint, and about an hour later I had a reply with two free drinks. A very respectable and professional machine (company itself) that can be ordered anywhere and be ready when you get to the machine. If I could get one in my kitchen, I would!! ### 5/5 — Perfect coffee. No line. Game over! *2020-02-10, version 2.8.407* While I support the idea of good jobs for human beings, the line at the airport Starbucks was oppressive. 20-30 minutes! When I see that, I do without. But right around the corner is this machine...and in 2 minutes of signing up I was watching the robot work on my coffee! Next time, I can tell it to get started before I ever get there, and walk up to retrieve my drink, even if someone else is ordering something. Bravissimo! ### 5/5 — Awesome technology *2020-02-05, version 2.8.407* Saw a line of people at the Briggo kiosk at the Austin Convention Center. I got in line because I wanted coffee... but decided to try the app while waiting. I was able to download the app, create an account, and place my order...and had my drink ready before others waiting in line to order at the kiosk! ### 5/5 — Incredible Experience *2019-12-19, version 2.8.407* This was a quick and easy way to order my much needed drink. It is open 24/7 and very interesting to use. 👍👍👍 **Developer response:** Hi John, We are so happy to hear that! See you again soon! - Your Briggo Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*