# Costa Coffee Club ME — user reviews > 69 indexed App Store user reviews of Costa Coffee Club ME by YOUSUF A. AL GHANIM & SONS CO. W.L.L, rated 3.20/5 from 99 ratings. - Source: https://appshunter.io/ios/app/costa-coffee-club-me/id1473702583/reviews - App overview in markdown: https://appshunter.io/ios/app/costa-coffee-club-me/id1473702583.md - Rating breakdown: 5★ 46 · 4★ 4 · 3★ 8 · 2★ 6 · 1★ 35 ## What do users think of Costa Coffee Club ME? Overall sentiment: negative **Pros** - ✨ Great service from staff (Hayley, Mohamad Shamim) - ☕️ Good coffee experience (when app works) **Cons** - ❌ App not working - ❌ Login issues - ❌ Country selection problems - ❌ Lost beans/credits - ❌ App crashes - ❌ Language issues (Arabic default) - ❌ Phone number input issues - ❌ OTP/verification code not received - ❌ Poor app design/low effort - ❌ No app support - ❌ Inconsistent point accumulation - ❌ Offers not good **Commonly reported bugs** - Cannot change country, stuck on white screen - App stuck on welcome screen - Losing beans/credits after login/app updates - App opens in Arabic by default - Cannot input full phone number (UK numbers) - OTP/verification code not received - Credentials incorrect error on login - Password reset link leads back to login page - App crashes frequently - App not opening after uninstall/reinstall - App stops working after phone software updates - Points disappear daily or expire due to app issues - Shaking feature is tiresome and doesn't always work - Cannot redeem points, they expire - App doesn't work near Costa branches - Contact us section not working - Cannot change wiggle (unclear what this refers to) - OTP limit exceeded error on login - App not calculating steps correctly - App hanging **Most requested features** - Allow payment within the app - Add Waze as navigation option - Remove shaking feature - Make app available in Chinese - Make app available in UAE ## Newest reviews (17 of 69) ### 1/5 — Poor App *2025-04-18* The app rarely works and every time my phone software updates the Costa app stops working! I loose all my credits! ### 1/5 — Terrible *2025-04-12* This used to work now I have lost all my credits which have now expired as I was unable to access to use them not happy, convenient that it stopped just as I needed to use them now unable to access the app just crash despite multiple removal an reinstall so goes it is Starbucks for me from now on their app works. Funny old thing there is no app support for this either. Apple please remove this app surely if there is no support should not be on here ### 1/5 — App No Longer Opens *2025-04-08* App no longer opens even with uninstalling and reinstalling. Have lost all of my beans now very frustrating. My iPhone is a little older and can’t update more than iOS 16, that shouldn’t mean that the app doesn’t work as all my other apps work fine. ### 1/5 — Not working *2025-04-07* App has stopped working on iPhone, latest iOS, reinstalled and still does not work. ### 3/5 — App crashes *2025-03-17* Kindly update your app to get it work with the latest iOS ### 1/5 — شركة نصابه *2025-01-25* شركة نصابة و اتحداك توصل للذهبيه و اذا قربت لها يخصمون منك بيون و ليله خصموا مني ما يقارب ٢٠ دينار و اسباب الرد تافه تافه جدا يقولون اذا صار للنقاط سنة تروح اذا ما وصلت الذهبيه... طيب بيوم واحد تخصمون ١٨ دينار.... يعني معقوله انا بيوم من الايام شاري بالمبلغ هذا.... للأسف و الحين بنزل التطبيق ممنوع ليش ما تعرف ### 1/5 — I am in the UK AND CANNOT DOWNLOAD APP FOR FREE COFFEE ONLY FOR MIDDLE EAST ~ RUBBISH *2024-08-28, version 2.3.2* Rubbish App I cannot get free coffee in the UK WHY? I have entered all information only let me to other countries ### 1/5 — App *2024-07-21* Absolutely disgusting customer services app won’t let you log back in, done everything that the website has said to do and still nothing, no response to my complaint and can’t speak to anyone in person absolutely disgusting will not be using costa anymore!!!! ### 1/5 — Poor app *2024-07-18, version 2.3.2* Since updating inviting friends doesn’t give you the 5 free beans each anymore so you’ve lost my daily custom to a rival 🤬 ### 1/5 — Issues! *2024-07-12* This is awful and not working properly. I still haven’t even been able to log in and know that many others are having the same issues. Come on Costa, get this sorted please! ### 3/5 — Login In Not Working *2024-07-09* Cannot log in, states credentials incorrect, I know for sure they are. Password reset also does not work, received email with reset process but link takes to log in page. Running newest IOS & App fully updated. ### 1/5 — Can’t even log in *2024-05-05* The app does not send me the OTP so I can go past the log in page. This is annoying and must be fixed as I am a regular customer and would benefit from the beans discounts given. Please fix this ### 1/5 — Works if you speak Arabic *2024-03-30* For reasons of it’s own, although I pick English language in settings, the app opens in Arabic with no choice of a different language. Reinstall, reboot, same thing. So much for the improved redesigned version. ### 1/5 — Wrong language *2024-02-29* When I download the app it automatically opens in Arabic. I don’t read Arabic. ### 1/5 — THIS APP IS A SCAM *2023-12-01* I DOWNLOADED THIS APP And IT IS A DISGRACE. LONG STORY SHORT I CONFIRMED THAT EVEN IF YOU SAVE YOUR PASSWORD THROUGH IOS KEYCHAIN. They still say that your credentials are invalid. Also, if you request to reset it. The email never comes. Download and try for yourself. If that’s the case don’t offer the app. You save the consumers frustration and yourself. Horrible ### 1/5 — Baby killers *2023-11-13* I’m deleting this app because costa supporting israhell you make me sick stop killing children in Palestine 🤢 ### 1/5 — Your advert stinks! *2023-08-07, version 2.2.2* I have two teenage daughters. To advertise mutilation outside your shops is vile. Will NEVER be a customer at costa again! ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t let me change country *2026-06-12* Can’t change country! ### 1/5 — Can’t log in *2026-06-06* Trying to out my phone number in and when I go to press on the place where I live it has a white screen ### 1/5 — BAD APP *2026-04-14* This new app design is so bad and super low effort, so bad that i left the store to go to another cafe with better app and loyalty system, the old one was way better system and design and dark comfort background , and every time i log in i lose my beans 🙄 ### 1/5 — Burnt the bean *2026-03-04, version 2.4.8* I come to costa very frequently because of the convenience of it on my daily commute to work, every time I order I specifically ask for them not to burn the bean and keep the roasting temp between 93-95 degrees and each time they go well over and burn the bean 🤬 ### 1/5 — I cant even log in *2026-02-05* I’m trying to log in but it says in from Kuwait and when I try to change it it just has a blank screen ### 1/5 — 这个app是给科威特人用的 *2026-02-04* 进去以后默认国家是科威特，而且改不了。看了下app开发者也是阿拉伯人的名字 ### 1/5 — Scam *2025-12-13, version 2.4.4* Don’t get ### 1/5 — Bad *2025-08-01, version 2.4.2* Doesent. Lode ### 1/5 — Fake app *2025-06-22, version 2.4.1* Fake app don’t download. ### 1/5 — DOES NOT WORK!!!!! *2025-05-30* This app doesn’t work. If they can’t make a functioning app, they should go back to issuing physical cards. They haven’t caught up to modern technology. It’s really sad actually. ## Most praised reviews (10 highest-rated) ### 5/5 — App isn’t working *2026-05-17* App won’t let me choose my country therefore my number can’t be logged and therefore the app is stuck on the welcome screen. Been like these for weeks now. Tried everything ### 5/5 — Happy customer! Southampton Antelope Park *2024-04-30* Hot day, gasping for a cold milkshake: walked into Costa Antelope Park Shopping Park, met a smiley Hayley, who greeted me warmly and explained she was finishing-off an order, I appreciated that, and soon I was been served Tripical Mango Frape and given the three options of milk(how good is that ?!) WOW?! Visually appealing swirls of gorgeous mango swirls inside and creaminess with tiny pops of fruit exploding as sip-up! Thanks Hayley The Best Refreshment and service!! ### 5/5 — Great service *2024-04-19* Mr. Mohamad Shamim is just amazing! What a great service.. He is the reason my little daughter likes to come to Costa.. Many thanks and keep it up ### 5/5 — Need update *2022-08-18* I think the app need update its hanging ### 5/5 — ابوظبي *2022-02-10* ليش مالقيت الامارات ضمن الدول اللي فيها كوستا؟ حاولت انزل التطبيق في موبايلي ومالقيت ### 5/5 — Great app but .. *2022-01-17* Why not paying throughout the app? That will make the process better ### 5/5 — Brilliant *2021-05-12* Use it all the time at work ### 5/5 — Excellent App *2019-09-19* Great app great functionality ### 4/5 — 這是在中国用的吗？ *2021-01-08* 這是要到美國去用的節奏啦？ ### 4/5 — It’s good *2020-03-15* But please enough with the shaking i shake and shake and i close the app and open it again and shake and shake🙄 just remove this shaking thing it’s tiresome and takes a lot of shaking for it to work that’s it anything else is good and fast Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*