# Costco Wholesale Australia — user reviews > 54 indexed App Store user reviews of Costco Wholesale Australia by Costco Wholesale Corporation, rated 2.72/5 from 212 ratings. - Source: https://appshunter.io/ios/app/costco-wholesale-australia/id1559409852/reviews - App overview in markdown: https://appshunter.io/ios/app/costco-wholesale-australia/id1559409852.md ## Newest reviews (12 of 54) ### 1/5 — Don’t waste your time… *2025-12-27* As per many of the other reviews, it doesn’t recognise your password even though you know you have successfully created it and entered it exactly as it should be. Keeps telling me my password is incorrect despite having entered it accurately immediately after creating it. I wanted (amongst many other things) to be able to set up the ability to auto renew so I wouldn’t have to stand in a queue each year but it’s not to be! A very poorly designed app. Stick to what you know and don’t bother with the frustration of trying to get this to work. ### 1/5 — Online shopping *2025-12-16* One of the worst service from Costco. I ordered robotic vacuum through online on 16 Nov 2025 and still have not received the order. They are playing cat and mouse race with me. Contacted Costco multiple times wasting 15-20 minutes every time for my call to attend with no resolution. When contacted Australia post multiple times, they said that the order is with Star Trek. They again have to contact Start trek, to my surprise, they said that the order deliver is with Australia post, and asked me to contact them and closed my ticket. This is very annoying and disgusting. I have to spend so much time even after spending 750 AUD and the product not delivered and no one is taking responsibility. I did not expected such worst service from them , even after we spend so much money to be a member. Shame on Costco. When they can’t deliver what they promise, then do take orders. ### 1/5 — Useless *2025-11-27, version 3.29.0* Useless app, can not register a card or place an order ### 1/5 — Can’t make payment online *2025-11-24* Already updated to the new release. When I tried to pay online, the app just kept loading. Really annoying! I delete all the payment cards, then trying to add a new payment card, loading again! ### 1/5 — Okay? *2025-11-12, version 3.29.0* I downloaded the app to use it, can’t get pass the ‘Costco Wholesale’ screen. Then it comes up with ‘This is taking longer than usual…’ message. -.-“ Please fix this issue! ### 1/5 — Bad customer service *2025-06-23, version 3.25.1* Asian are not allow use their rubbish bin. Very rude employee. ### 1/5 — Can’t login *2025-06-18, version 3.25.1* Keeps making me reset password, won’t let me log in ### 1/5 — Why can’t I see what I bought in store? *2025-06-14, version 3.25.1* The app is largely just a card. It has a section to view your purchases but it does not track in store purchases so if I lost my receipt I can’t see what I bought. ### 1/5 — Cannot even register *2025-05-24, version 3.25.0* Wanted to use the app to save having a physical card but can’t validate email as the validation code doesn’t send! Have tried multiple times resending the code and refreshing my mailboxes (both inbox and junk) and still nothing… ### 1/5 — App is not working well *2025-02-21, version 3.22.0* Try to click in the in-warehouse saving but failed. Keep showing something call JOOMAG and not loading ### 1/5 — What is Joomag doing, *2025-02-19, version 3.22.0* in-warehouse savings page is stuck on loading page since they introduced JOOMAG. Please fix it ### 2/5 — Unable to load warehouse saving page *2025-02-18, version 3.22.0* Ever since it switched to JOOMAG, it stops working. Find someone else to do it properly. How can you let the App update without proper testing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-07-03* I bought a new phone and tried logging in again and can’t. If I use the forgot password option I can’t cut and paste from my password manager. The password prompt opens and hides the field. I finally changed my password successfully after numerous failed attempts despite the passwords matching and the criteria being met, and now I can’t log in using the new password. Tried again, same thing. Unusable. ### 1/5 — Not impressed *2026-06-21* What’s the point of having to download the app to save time, ask for your money before going in the store and forcing you to pay 65 dollars, then take a photo afterwards to then be told, you now have to go line up at the store which btw is nearly 45min to then verify what you have entered in the phone. I haven’t even entered the store yet. Absolutely hopeless experience so far! ### 1/5 — Does not work *2026-04-24, version 3.31.1* Terrible app doesn’t function ,. Reported to apple for deletion from App Store untlogin works HORRIBLE ., can’t use app .reset password4 times ### 1/5 — Waste of time *2026-03-25, version 3.31.0* Impossible to register. I think they got Centrelink team to create it. I’ll just use the card. ### 1/5 — Useless app *2026-03-06, version 3.30.1* Useless app as the search function is a disgrace ### 1/5 — How does a multi billion dollar company have such a terrible app *2026-02-27, version 3.30.1* Getting Credit card payments completed couldn’t be any more harder. Costco just delete the app from the store and don’t bother ### 1/5 — Pending Membership *2026-02-19, version 3.30.1* I still don’t get why any time you change devices you need to visit the membership counter to re activate your digital membership card, surely once per account is sufficient. Please change this. ### 1/5 — App that never works *2026-01-29, version 3.29.0* Updated and reinstalled the app many times works till you login and then never works all I see is something wrong refresh app or reopen app to work ! ### 1/5 — clunky *2026-01-26* Digital membership, not immediate … wallet. Even though the photos taken to get the physical card, when you submit the photo the app says you have to visit the warehouse to validate. not had this issue with other photo verification apps. ### 1/5 — Waste of time *2026-01-17, version 3.29.0* Made me fill out all the details and verify email just to get an error message saying account cannot be registered, if there was an issue, warn users before validation of email! ## Most praised reviews (10 highest-rated) ### 5/5 — My opinion of Costco *2025-01-24* I always shopping at Costco I love the bargains they have ### 4/5 — Warehouse specials not loading - NOW FIXED *2025-03-06* Was a great app until the introduction of “Joomag” to view the specials and now they don’t load at all. Using safari automatically opens the app so there isn’t a workaround until the app is fixed. This is now working. But I don’t see the reason for the change. It was great with the larger images and now you have to pinch zoom and muck around to view the specials. ### 4/5 — App is not too bad *2024-04-05* Can’t even log in. No idea where it is trying to pull the user account from because the website works fine. The app team needs to sort this out. Update: So I managed to get in touch with the support team for accounts. For some reason, there was some kind of bug with the account where my email was used already. Will be diving more into the app now to see if there is anything useful I can review on to make this app better. **Developer response:** Hello, this sounds like an account-related issue you're facing, please contact our member care team during M-F, 8AM-6PM AEDT to sort out the account issue for you! ### 3/5 — Error straight away *2026-07-14* Logged in fine, try to enable digital membership and I get an error when I try to submit my photo - “impossible to register digital membership” ### 3/5 — Move to Wallet *2026-06-14* All works well but can it be moved to the Wallet or Stocard? Accessing it can sometimes be difficult if there’s no reception. Plus just generally more efficient at the petrol station to scan. ### 3/5 — Ability to add membership card to Apple wallet *2025-04-27, version 3.24.1* As the title suggests, please allow us to add the membership card to Apple wallet. ### 3/5 — App not working *2025-02-22, version 3.22.0* Will not load the warehouse specials. ### 2/5 — I can’t find the food of the food. *2025-09-21, version 3.28.0* I can’t find the food of the price. This app is not very convenient for me. ### 2/5 — Improving search item *2025-04-25* Mostly I search for item it was hard and can’t find it sometime I want to know the item have at Costco or not . ### 2/5 — Online Purchases don’t Work, Deals don’t load *2025-02-23* Deals don’t load anymore (Joomag just loads halfway) Tried to make a purchase and it kept saying something went wrong. Kinda makes the whole app redundant if nothing works. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*