# Costco — user reviews > 2,705 indexed App Store user reviews of Costco by Costco Wholesale Corporation, rated 4.90/5 from 1,283,665 ratings. - Source: https://appshunter.io/ios/app/costco/id535509415/reviews - App overview in markdown: https://appshunter.io/ios/app/costco/id535509415.md - Rating breakdown: 5★ 1,162,729 · 4★ 90,408 · 3★ 15,419 · 2★ 3,935 · 1★ 11,174 ## What do users think of Costco? Overall sentiment: neutral **Pros** - 🤑 Great rewards and rebates - 🏪 Excellent in-store experience - 🛒 Convenient bulk shopping - 🧠 Organized and easy to navigate warehouses **Cons** - 🤖 Outdated and unintuitive app design - 🔍 Inability to check in-store inventory and pricing - 🧭 Frustrating navigation and search functionality - 🤷‍♀️ Lack of integration between app and in-store experience - 🔒 Concerns about personal information required for app access **Commonly reported bugs** - Frequent app crashes and login issues - Inconsistent behavior when switching between online and in-store modes - Incorrect or outdated product information **Most requested features** - Apple Wallet support for digital membership card - In-store product availability and pricing information - Scan and go checkout option - Customizable quick access buttons - Improved search capabilities and product filtering ## Newest reviews (11 of 2,705) ### 2/5 — Horrible *2026-08-13, version 26.7.3* Outdated underperforming application. Searching “frozen vegetables” doesn’t even pull up vegetables. ### 2/5 — No place for delivery instructions *2026-08-13, version 26.7.3* When I place my order online my delivery instructions do NOT show up for my delivery person on their phone! That is unacceptable. My apartment is difficult to find without Costco making it harder by not giving delivery people my delivery instructions on their phones! There is no place in the phone app for me to put editable permanent delivery instructions ! Why?? GPS is also the wrong way to find my apartment building entrance. Google is the right way to find my apartment building entrance door. Change to Google so delivery people can find my apartment building entrance! That is the only way for them to access the key to my building! This app is terrible as it is! ### 3/5 — This app is perfectly serviceable *2026-08-13, version 26.7.3* This app isn’t flashy or exciting but it lets you buy stuff from Costco. ### 3/5 — Mr. Pang *2026-08-13, version 26.7.3* The App is not stable, especially when you try to check your orders or purchase record. It is such a helplessness . ### 4/5 — Good But Can Be Better *2026-08-12, version 26.7.3* Add Scan and Pay functionality like Sam’s and it would be 5 starts ### 2/5 — ordering same day *2026-08-12, version 26.7.3* whenever I order same day it never gives any details as to when it’s actually delivered. It gives you a time frame and that’s it. Plus the app glitches so much that it makes it basically impossible to even check if they were delivered. ### 3/5 — Unpredictable but used *2026-08-12, version 26.7.3* The glitches are truly annoying. The not being able to empty or remove my cart items unless using the website platform, inexplicably longtime or never loading accounts details page. Same day shopping experience is great though ### 4/5 — Website *2026-08-10, version 26.7.3* I was hoping to find dessert I bought in NJ but apparently is not so user friendly ### 4/5 — App review *2026-08-09, version 26.7.3* It is slow ### 5/5 — Easy to order *2026-08-09, version 26.7.3* Its easy to order online but I wish we had the option of using the membership coupon too ### 2/5 — Buggy *2026-08-09, version 26.7.3* This app has always been buggy, and hard to navigate considering there have been countless times that the app will not allow me to see my cart and just reload my current page. I have been trying to check my order out for 30 minutes. Saw there was an update and thought that was the answer. It was not. I don’t understand how a company that has so much pride in their name to the point that they sell t shirts with their name on it, but can’t fix an app in the year 2026.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Forces you to go to store *2026-08-14, version 26.7.3* Cant order from the food court. Its not lack of technology. Just forcing you to come to the store w the hopes you spend more. ### 1/5 — start from scratch for the love of Christ *2026-08-13, version 26.7.3* Want to book tire service? The app takes you to an external webpage, WITHIN THE APP, and that page requires your Costco membership ID, while still being a Costco member. Wa to order online? This app opens up Instacart’s webpage. Want to actually be able to search what you’re looking for? The app does not work, but the Costco webpage does and the webpage opens the horrible app. Want to add your card to your virtual wallet? There’s no add to wallet option. Someone is benefitting from keeping an incompetent in the UX team. And the benefits are probably occurring in a bedroom somewhere because this app makes no sense. ### 1/5 — Can not add to cart *2026-08-13, version 26.7.3* Bug - Can not add to cart ### 1/5 — That one app that needs tlc *2026-08-12, version 26.7.3* App search and finding relevant stuff is hit or miss. ### 1/5 — App is bad *2026-08-11, version 26.7.3* No Apple Pay in app means I won’t be renewing my membership. Costco is really going backwards and just gave $2500 to Best Buy since they wouldn’t let me check out with Apple Pay ### 1/5 — Junk app *2026-08-11, version 26.7.3* This app DOES NOT WORK. Please fix ### 1/5 — Lots of bugs and not many good features *2026-08-11, version 26.7.3* I tried opening my cart and it kept sending me to the product I last looked at. I couldn’t view my cart until I added another item into my cart and then I had to remove that item before continuing with a purchase. It also lacks in store shopping features like the Sam’s Club app. At Sam’s I can scan items while I’m shopping and pay on my way out with the app saving precious time not spent in a line. The lack of innovation in this app is disappointing from a giant like Costco. I hope it can improve. ### 1/5 — Hard to use digital membership *2026-08-11, version 26.7.3* I will keep giving this app a one star review until they make the membership easier to access. Just let us use the tap to pay with our citi card to access the warehouse. Pulling up the QR code just creates a line at the front of the store because the app is slow to load and frequently forces ads ### 1/5 — Delivery catalog is missing items the store stocks *2026-08-09, version 26.7.3* The app works well overall, but several items I buy regularly are consistently marked unavailable through same-day delivery/Instacart — even when they’re clearly in stock at the warehouse. The Kirkland Signature Organic Chicken Breasts/Tenderloins are a recurring example. I end up going to the store in person to pick them up. Please get the delivery catalog matched to what’s actually on the shelf. ### 1/5 — Can’t get off checkout screen *2026-08-09, version 26.7.3* Every time I click CHECK OUT it takes me back to the same screen with the checkout button. It doesn’t advance to the next screen. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-08-13, version 26.7.3* Very easy to use and user-friendly ### 5/5 — App *2026-08-13, version 26.7.3* Speedy movement from screen to screen accommodates ### 5/5 — Easy to use *2026-08-13, version 26.7.3* Easy and convenient since I am 83 and have a hard time dragging things to my car then home. Love the home delivery. ### 5/5 — I love Costco! *2026-08-13, version 26.7.3* I love Costco. Great products and nice people! Love. MiG. ### 5/5 — Good people make good things *2026-08-12, version 26.7.3* Happy to always be apart of the Costco membership community love the savings and benefits travel is elite ### 5/5 — Ordering on app is easy *2026-08-11, version 26.7.3* Easy to use app ### 5/5 — Great store *2026-08-11, version 26.7.3* We shop at Costco‘s. We love the prices and we love the customer service. People are very friendly. ### 5/5 — Cinthya 0891 *2026-08-11, version 26.7.3* Cinthya 0891 ### 5/5 — Pretty cool *2026-08-10, version 26.7.3* Saves me a trip to the stoh! ### 5/5 — Eye Opening! *2026-08-10, version 26.7.3* I did not know that Costco offered so many MORE products strictly online! My favorite cosmetic brands delivered at huge discounts! Thank you Costco!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*