# COTA Plus — user reviews > 17 indexed App Store user reviews of COTA Plus by Via Transportation, Inc., rated 4.70/5 from 556 ratings. - Source: https://appshunter.io/ios/app/cota-plus/id1467744411/reviews - App overview in markdown: https://appshunter.io/ios/app/cota-plus/id1467744411.md - Rating breakdown: 5★ 500 · 4★ 21 · 3★ 6 · 2★ 5 · 1★ 24 ## What do users think of COTA Plus? Overall sentiment: negative **Pros** - 👍 Great first experience - 👍 Great service in Grove City - 👍 Great service, feeling of independence - 👍 Nice and safe driver - 👍 Respectful and accommodating driver - 👍 Very cool and nice - 👍 Cheaper than Uber/Lyft - 👍 Rides can be free or $3 - 👍 Safer with cameras and COTA drivers **Cons** - 🐛 Glitchy app, inaccurate location - 🐛 Unreliable lately - 🐛 Drivers take long breaks - 🐛 Cannot book rides on Friday afternoons - 🐛 Drivers sit in parking lots - 🐛 Drivers accept but don't come - 🐛 No avenue to file complaints - 🐛 Cancels when off the app - 🐛 Useless for central Ohio, out of zone issues - 🐛 System is broken, long wait times - 🐛 Zones won't update, half mile out of zone **Commonly reported bugs** - App says 3 minutes away but driver is at the same location - App says driver is here but nowhere to be found - App cancels on you when you're off the app - Cannot book rides in certain areas (south, east, downtown, Grandview) - Help line is unhelpful - System is broken, long booking and pickup times **Most requested features** - Fix the app's glitches - Expand service coverage to the entire city - Update zones to include Westerville ## Most critical reviews (10 lowest-rated) ### 1/5 — cota is glitchy *2026-06-12, version 4.27.1* it’s good in all good but get y’all’s app fixed its glitchy and annoying like how does the app say you 3 minutes away and you’re still at the same location ? then it say it’s here no where to be found never comes. you’re making people late that depend on this app to get places fix it. ### 1/5 — . *2026-05-07, version 4.27.1* Bro do better ### 1/5 — Bad service *2025-10-08, version 4.22.2* Cota has became very unreliable lately and the driver take unnecessary long breaks while I was waiting for over 30 min for my ride ### 1/5 — Cota took too long *2024-11-14, version 4.17.4* Sometimes your driver will accept the drive and sometimes they just sit at McDonald’s please do not sit at McDonald’s Aceppt it ### 1/5 — Would rate lower if I could *2024-02-27, version 4.11.12* If I could rate it lower I would. There's no real avenue to file complaints . No place that I can see aside from reviews and ratings on the apps stores to air grievances . So I'd wager there's little to no accountability for any of the people employed there. And no or little support for going above heads. ### 1/5 — Useless for central Ohio *2023-09-15, version 4.6* This app doesn’t do any good. I see people getting rides in areas that I can’t because it’s “out of zone” anywhere from south like parsons or east like refugee to downtown even to grand veiw you cannot get a ride. It seems to be only available in the Westerville area but I’m not understanding how I’m seeing cota plus on the south and east side of you cannot request a ride on the map. ### 1/5 — Don’t expect much *2023-07-21, version 4.6* Everyone is nice but the entire system is broken, if you try to book after 2-3 PM good luck calling the help line is just another person trying to book it and they’ll basically do as much as you can about it which is nothing . Gotta wait 30 minutes just to book and another 30 to get picked up, only sometimes can you get where you wanna go on time, it’s better the Uber but I guess cheaper isn’t always better ### 1/5 — ISSUES *2020-09-10, version 3.13.2* Don’t rely on this app to get to work on time b it’s a nice feature but hit or miss. The zones won’t update to include Westerville and I’m literally a half mile out of zone from my departure so I have to catch a transfer bus to get in zone. ### 2/5 — Cancels *2023-12-01, version 4.11.12* Cancels on you when your off the app I waited in the cold for 20 mins and canceled on me! ### 3/5 — So-so *2025-03-03, version 4.17.4* Some days it is easy for me to book a ride. However, most Friday afternoons I cannot book a ride due to drivers sitting in the parking lots for 20-30 minutes. ## Most praised reviews (7 highest-rated) ### 5/5 — Great *2025-12-15, version 4.22.2* 1st time…great experience… ### 5/5 — Great ride *2025-03-14, version 4.17.4* Took my first ride on COTA PLUS. Great service in Grove City ### 5/5 — My first ride *2024-10-18, version 4.17.4* I joined months ago and have been hesitant to use the service. It’s a beautiful day today and I thought what’s the worst can happen? I am hooked already!! This is a great service —deeply appreciated as a person unable to drive right now. I gained a feeling of independence today ### 5/5 — Malik .k *2024-08-24, version 4.17.4* The driver was very nice and drove very safe and got me to my destination fast ### 5/5 — 5++ *2024-08-05, version 4.17.4* I’m very thankful for Sheryl as she was respectful, accommodating, welcoming, talked to us like we were human and helped me with my add rider so we felt comfortable with our first ride and experience! ### 5/5 — Cota plus *2024-04-04, version 4.11.12* It’s very coo in they nice ### 4/5 — Awesome *2022-12-28, version 4.6* This app is awesome! It’s a lot cheaper than Uber and Lyft. You can’t beat going anywhere with $3 or possibly free. I can’t wait til it expands to cover the entire city. It’s also safer because all the rides have cameras and all the drivers are COTA bus drivers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*