# cottages.com: Holiday Cottages — user reviews

> 6 indexed App Store user reviews of cottages.com by Awaze A/S.

- Source: https://appshunter.io/ios/app/cottagescom-holiday-cottages/id6741528848/reviews
- App overview in markdown: https://appshunter.io/ios/app/cottagescom-holiday-cottages/id6741528848.md

## Most critical reviews (6 lowest-rated)

### 1/5 — Doesn’t work

*2026-07-21*

Downloaded, trying to logon just scrolls!

**Developer response:** Hi there, thank you for sharing your experience with our app. We'll pass your feedback along to the relevant teams. Kind regards, Robyn

### 1/5 — Double Booking

*2026-05-11*

Cottages.com cancelled a confirmed booking made via Airbnb and showed no interest in my complaint. Never contacted me regarding this and I was ultimately out of pocket.
The Airbnb booking (made months in advance) was cancelled but this was after we had arrived and gained entry. Another couple turned up with a confirmed booking (made that week). After a night in a local hotel we were forced to return home the next day (5hr drive each way). Internet search showed that cottages.com regularly make double bookings. Be careful!

### 1/5 — Worst customer support

*2026-04-10*

I was unhappy with a booking I had with them and the owner was literally fooling us with broken hot tub. I tried to speak to customer service and they absolutely ignored my request.
Such disrespect and disappointing service.

**Developer response:** Hi Damollaei,

thank you for taking the time to leave a review, we are sorry to see this has happened with your booking, could you contact us on Trustpilot@cottages.com with your booking details so we can investigate this,

Kind Regards
Charles
Cottages.com

### 1/5 — Rubbish app

*2025-10-26*

Trying to book a holiday today, uploaded app , but unable to pay, as when I try to put in barclaycard code, it takes me back to payment page again . Tried 3 times, gave up 😩

**Developer response:** Thank you for sharing your expereince, we are sorry there were difficulties with securing your booking. Please reach out to our sales team if you still require assistance, kind regards, Robyn

### 1/5 — Rubbish NEVER AGAIN

*2025-09-08*

Booking went completely wrong. Stressful and staff unable to do anything but apologise. Information on site wrong, it promised a sauna but non available, it never mentioned the extortionate fee of £30 for bringing a dog! If you need to speak to someone to try and get information and sort out the mess they make of your booking, get ready to have at least a 30 minute wait. I was put on hold only to be cut off by the system and had a further 30 min wait on their automated system being treated to the worst music designed to make you want to commit suicide! Booking via this app? NEVER EVER AGAIN!!!

**Developer response:** Hi tissie13, thank you for sharing your feedback and we are sorry to hear about your negative experience on our app. Your feedback is extremely important to us and we will certainly pass this along to the relevant team to help us improve. 
Regards, Fiona
cottages.com

### 5/5 — Great holiday

*2025-08-24*

Fabulous holiday in Cornwall - accommodation was ideal - clean, comfortable, incredible views. All very smooth and very helpful app.

**Developer response:** Hi Freddy,

Thank you for taking the time to leave a review!, we are pleased that you has an amazing time away and that you loved the incredible views! we hope to see you book with us again!

Kind regards
Charles
Hoseasons

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*