# County National Bank Personal — user reviews > 18 indexed App Store user reviews of County National Bank Personal by County National Bank, rated 4.66/5 from 931 ratings. - Source: https://appshunter.io/ios/app/county-national-bank-personal/id1498953949/reviews - App overview in markdown: https://appshunter.io/ios/app/county-national-bank-personal/id1498953949.md - Rating breakdown: 5★ 733 · 4★ 67 · 3★ 17 · 2★ 9 · 1★ 42 ## What do users think of County National Bank Personal? Overall sentiment: negative **Pros** - 👍 Excellent customer service - 💡 Convenient bill pay feature **Cons** - 🐛 Frequent app crashes - 🐛 Login and account access issues - 🐛 Mobile deposit not working - 🐛 Unreliable app performance - 🐛 Forced updates causing problems **Commonly reported bugs** - Endless loop when trying to update app - App disappearing from device screens - Incompatibility with jailbroken/rooted devices **Most requested features** - Restore mobile deposit functionality - Improve app stability and reliability - Provide better account history access ## Most critical reviews (10 lowest-rated) ### 1/5 — App rarely works *2026-07-15, version 26.1.20* Every single pay day I go to check my balance and some “errror” always prevents me from logging in. Every single time. ### 1/5 — Banking app *2025-12-19, version 25.1.70* App never works. I always have to restart it and it seems like it logs me out every other time. It always says there’s an error processing your transfer. And right now it’s not even logging me in. The bank is a joke too. Every card I’ve gotten has broke and since they don’t want to update anything the cards don’t have tap either. Overall I’ve had a terrible experience with this bank. Only one person likes to help me after driving 2 hours back home to figure the problem out and if she’s not there then nothing gets resolved. Mind you after the card chip breaks after one week of use they charge you for a new one every time. Not impressed. ### 1/5 — New version *2023-10-06, version 23.1.70* I’m in an endless loop of “click here for latest version”, an unable to view my account. Poorly executed update, as I have to call now to transfer funds. ### 1/5 — App *2023-10-06, version 23.1.70* The app has a 3 year old review. I just updated a mount hot so ago. I tap open screen goes to download now tap that it goes to open. Back and forth not fond of up date. ### 1/5 — App update *2023-10-06, version 23.1.70* The update isn’t working when you select to do the update. I can’t access my account now. Very frustrating. ### 1/5 — Doesn’t work as it should *2021-12-05, version 21.1.30* For the past few months this app disappeared from my screen and won’t open. I even tried to download it again but to no avail. ### 1/5 — Not jailbroken *2021-02-03, version 20.2.60* After the recent forced update the app is an essential virtual paper weight and doesn’t allow access at all. Claiming it does not support rooted or jailbroken devices yet my device is not jailbroken running on the latest iOS. Please fix this bricked app or your customers will have to revert to cash ### 1/5 — Why change a good thing??? *2020-07-23, version 19.3.40* The update is horrible. I can’t toggle between accounts and the user interface is not nearly as user friendly as the previous version. ### 1/5 — Horrible *2020-07-23, version 19.3.40* Horrible ### 1/5 — Why?? *2020-07-01, version 19.3.40* They created a new app to replace the old one that worked just fine! And took away a lot of the functionality. For one - where did the mobile deposit go?!?! ## Most praised reviews (8 highest-rated) ### 5/5 — Mrs. Loretta Blank *2023-10-28, version 23.1.70* CNB has the best customer service available! Wonderful people serving a beautiful community! ### 5/5 — Karla *2020-10-01, version 20.1.40* You make it so easy to just pay my bills. I love it. ### 5/5 — Once you are used to it, it’s fantastic! *2020-07-28, version 20.1.40* I get it. Change is hard. But once I got the hang of it, I love the new things I can do, especially bill pay. Love the service and love CNB! ### 4/5 — Mobile Deposit not working *2025-06-26, version 24.2.51* This app normally works well for everything I need. I’m currently facing an issue when attempting to mobile deposit a check. When going to take photos, it says “Full screen is required” instead of opening the camera. Would love to get this fixed. Currently fully updated on iPhone 15 Pro Max. ### 3/5 — Update *2023-10-06, version 23.1.70* I just downloaded the app a few weeks ago and now it says there is an update and I have to go to the app store for it. When I get to the app store there is no update the last one was a month ago. Help ### 2/5 — App *2023-10-06, version 23.1.70* Does not work!! ### 2/5 — Old app better *2020-09-04, version 20.1.40* You can’t look up anything beyond 30 days ago. Terrible ### 2/5 — Mobile deposit gone.... *2020-07-13, version 19.3.40* They updated the app, which I like the update, looks nice and is functional... BUT they took out mobile deposit. That’s the main reason I use the app...disappointed! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*