# Coupe Health — user reviews > 30 indexed App Store user reviews of Coupe Health by Coupe Health, rated 3.10/5 from 61 ratings. - Source: https://appshunter.io/ios/app/coupe-health/id6738583889/reviews - App overview in markdown: https://appshunter.io/ios/app/coupe-health/id6738583889.md - Rating breakdown: 5★ 30 · 4★ 0 · 3★ 2 · 2★ 2 · 1★ 27 ## What do users think of Coupe Health? Overall sentiment: negative **Pros** - 👍 Improved user experience - 🚀 Proactive pricing information **Cons** - 🐛 App update issues - 🐛 Frequent crashes and bugs - 🐛 Unreliable search functionality - 🐛 Inability to view coverage details **Commonly reported bugs** - ID cards not loading properly - Provider search not working as expected - App unusable due to required update **Most requested features** - Ability to schedule appointments through the app - More advanced search and filtering options ## Newest reviews (11 of 30) ### 1/5 — Update forced *2025-02-07* You can’t make the app demand a user updates the app when your app update hasn’t yet been approved by apple. It makes it so you cannot use the app at all until it finally is approved and users can download it. Please fix this and stop blocking the app from use if it thinks there is an update. Been locked out for days. ### 1/5 — DOA *2025-02-07* App does not work. Recently updated app states a “App Update Required” when opened so in other words it’s useless🤦🏻‍♂️ ### 1/5 — Lots of talk *2025-02-06* Little action and things just don’t work on the app ### 1/5 — App Never Works *2025-01-27, version 2.0.1* This app never works when you need it to. ### 1/5 — Provided care search doesn’t work *2025-01-25* Just got the app and trying to use it to find a doctor but the search does not work. ### 1/5 — Nearly Unusable *2025-01-15* It’s sooooo bad. ID cards only load 25% of the time, searching for a provider is so buggy it’s pretty much impossible, no obvious option to view coverage details… some of these work on the website, but the website’s login page is down most of the time. It’s not just mine either; my coworkers have said they have the same problems. For an essential service, it should be criminal to have an app this disfuncional. ### 1/5 — Doesn’t work *2025-01-14* This app if very frustrating to use. It does t work at all. I can’t even get anything to come up from a search. I really don’t know why the Sydney app says I have to use this app. Devs need to get on the ball put some effort into a single app instead of using two apps for your insurance plan ### 1/5 — Coupe Health is Aweful *2025-01-13* The app maybe ok, but coupe health overall is a horrible system and is only out to screw over the people. Screw Anthem for creating this awful coverage plan. ### 1/5 — Search function useless *2025-01-13* New insurance for me this year. It was advertised as easy to use and would be able to search for whatever I need done (such as a broken arm) and it would give me my cost using different providers. The app search function does not work. The website does let you search but it only really lets you search what tier a provider is with no filter functions. Not to mention tier 1 seems to be non existent for some things like labs (looked at a 200 mile distance). ### 1/5 — Provider search does not work *2025-01-10* My employer recently swapped healthcare coverage to Coupe which is a sub brand through Anthem Blue Cross Blue Shield. My old provider also had an app that worked great and could quickly find urgent cares or specific care providers in network nearby, with an accurate map showing their location. Coupe’s app and website are incapable of doing that. The search function is a total mess. Just searching for an urgent care near me, the search brought up behavioral therapy providers and optometrists. What the heck? I had to call Anthem to confirm that my closest urgent care that I typically use is in fact in network, however the Coupe app and website does not show it. This is medical negligence on Coupe’s part for delivering such a broken user experience and goes beyond basic inconvenience, they are going to get someone seriously hurt or killed by making it so difficult to find proper care in a timely manner. ### 1/5 — App and site do not work. Even after recent fixes. *2025-01-08* This is my first time subscribing to Coupe Health. To my understanding, the platform is new. It does not work. Searching does not work. Simply put, it’s broken. And if it were to work, there are no filters to help you narrow down a search. At the moment, there Is no way to connect to virtual care or urgent care. I am met with a blank screen. There is a lot of work that is needed to make the app functional. Please look at castlight’s product. That is an app I wish Coupe would emulate. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is an absolute joke *2026-06-30* Opened the app for the first time and registered. The 2 times I have tried to sign in I am getting an error security issue detected. It says I need to update my device so I did and still can't sign in. I don't understand how you make something so bad. Look at all the reviews and how low the numbers are. ### 1/5 — Avoid Coupe if you can *2026-06-25* The information provided by the app often has incorrect copays listed and is difficult to understand if a medical facility or procedure is covered if you don’t know specifically the person you will be seeing. I still haven’t received a clear answer on where to go for a regular annual mammogram, Tier 1 despite using the App, calling Coupe’s Customer and speaking with the providers in my city. I’ve also had numerous billing issues and spent hours on the phone and email writing with no resolution over 9 months. I’d avoid this plan in general if you can… ### 1/5 — Useless *2026-05-21* I can never login with this app or site. I’ve successfully changed my password and it continues not to log me in. ### 1/5 — Utterly Useless *2026-04-15* This app is completely useless when it decides it wants to work. You’re not able to look up procedures to find out if it’s covered or what the PA requirements are. You can only look up providers. They want you to waste your time and money going to a provider before knowing if the procedure is even covered (wasting the providers time as well if it’s not), or call them which defeats the entire purpose of the app. Absolutely regretting taking this insurance option and will be switching back to my company’s normal PPO after this year. ### 1/5 — No progress i. A year *2026-01-31* New to Coupe plan. This is the first year the company brought it on. The search function is hard to use and doesn’t show you the name of the medical when searching individual providers. When searching medical groups it’s hard to see all the providers or search a small area - 5 miles. Also very few tier one doctor offices. The app also says it will charge copay depending on who bills -provider or medical. We are the consumer don’t k ow who is billing before we have a visit. Not simpler more complex and convoluted approach. ### 1/5 — Absolutely Useless *2026-01-19, version 3.10.0* If you try to find out if someone is in network this app is absolutely useless.doesn’t allow you to search, shows you only who they want. Pointless. This entire insurance sucks! ### 1/5 — Does not work *2026-01-11* Have been unable to log in since December. App says it’s overloaded even at off peak times. Has been completely useless. ### 1/5 — Terrible app *2026-01-09, version 3.9.3* This is the worst app to ever exist for a health care company, can’t make it up ### 1/5 — Provider search is outdated and does not work *2025-11-24* The “find a provider” feature is outdated and does not work. Multiple urgent cares and providers listed near me are no longer open or have moved. There are additional and newer locations under the same provider in the area that are not listed even though they are in-network. It’s clear that BCBS has put little to no effort into updating this information for people under their Coupe Health umbrella. ### 1/5 — Simple not Good *2025-04-09* They need to go back to thre drawing board! Same issue over and over unable to login on the computer or the app reset everything screenshot it all my passwords to show that it’s not me updated the app and it’s still not working even after they told me they would and no Follow Up # I’ve had to continue to call each time ## Most praised reviews (9 highest-rated) ### 5/5 — Great experience *2026-06-11* This app is so easy to use! I love seeing how much my doctors cost upfront right in the app. Not related to the app, but also love this health plan option, it’s been great for me and I’ve had it for the past 4 years ### 5/5 — Accurate pricing for care and services *2025-12-10* This app has everything I need to be proactive and find accurate pricing for my care - very important to not have surprise medical expenses that I haven’t budgeted for. ### 5/5 — A life hack! *2025-10-31* I’ve never been more impressed with a health application. Managing multiple plans used to be complicated, but Coupe has simplified everything. From finding quality care to understanding the exact cost of services, it truly streamlines the entire experience. Thanks to Coupe, my family no longer faces unexpected $3,000 emergency room visits. This is what I call a life hack is there one. ### 5/5 — A lot better than prior version *2025-01-17* The user experience is so much better than the prior version. Greatly appreciate the proactive prices. I checked it a few days and wasn't seeing the results I expected but it looks like it has been fixed now. ### 5/5 — Great!! *2025-01-10* Very easy to use. Only problem is getting an appointment. It would be nice if someone could help do that in addition to find provider. ### 4/5 — Solid with some bugs *2025-02-12* Can tell it’s new. It’s much better than my prior app with Cigna. Feels more modern. I don’t understand how the pricing works but I am not complaining because it has been cheap so far. ### 3/5 — Wish it had a better way to search by location *2026-01-12* I wish there was a more thorough way to conduct a provider search in my area. I should be able to limit it to a 3-mile search. Otherwise, so far the application is helpful. ### 3/5 — Update *2025-02-21* It’s telling me to update I have an old version and there is no update available. ### 2/5 — Mediocre app that I’m forced to use *2026-02-18, version 3.11.0* It really sucks that the app I need to find drs in network for my health insurance is so sucky. It doesn’t load, crashes, is a pain to log into, and is hard to navigate. I think you’d be better off chucking the whole thing and starting over --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*