# Courier Exchange — user reviews > 63 indexed App Store user reviews of Courier Exchange by Transport Exchange Group Ltd., rated 4.00/5 from 820 ratings. - Source: https://appshunter.io/ios/app/courier-exchange/id480151880/reviews - App overview in markdown: https://appshunter.io/ios/app/courier-exchange/id480151880.md - Rating breakdown: 5★ 483 · 4★ 132 · 3★ 51 · 2★ 29 · 1★ 125 ## Newest reviews (16 of 63) ### 3/5 — It's a backload app *2026-07-22, version 4.0.4* As a backload finder it works well. I would say to anyone thinking they will make a good living using this app as their sole method of getting work,(which is the way the platform was sold to me)be very careful. You are bidding against people who are willing to work for nothing,that probably haven't got the correct insurance and are being used by unscrupulous CX account holders that farm out work to illegal drivers which just drives the prices down to the point where shippers think we are all a soft touch. CX needs to introduce more security checks so legitimate and fully insured owner/drivers can out bid the illegal syndicated drivers. ### 2/5 — App is always down *2026-04-08, version 4.0.1* You pay to download for an app that doesn’t work.! Losing money constantly and classed as a back load app. But they down take back load money to start! Disappointed ### 2/5 — App doesn’t work *2026-03-26, version 4.0.1* Why is the app down again? What are you doing there? Notifications are coming to my phone, but I can't open them in the app. It just displays CX on a black background. People are losing money because of this. ### 3/5 — Image sharing *2026-03-20, version 4.0.1* This new updated version is not letting me share the documents and images straight from the app like before. When share option is pressed nothing happens. ### 1/5 — Issues after the lastest update *2026-02-09, version 4.0.0* No option to save loads Most unsuccessfull quotes are moved to „unsuccessfull” tab but still showing as active ### 3/5 — Other drivers *2026-02-09, version 4.0.0* Can no longer see who is nearby in the area or other drivers from our company. Unnecessary update ### 1/5 — T *2026-01-25, version 3.6* O ### 2/5 — App *2026-01-17, version 3.6* When doing pod it doesn’t save the data, whilst doing that the app closes losing all the data like print name, signature and pictures you had taken, so frustrating. On top of that new jobs come at top and when customers are signing they click on them by mistake and again lose all data of pod ### 3/5 — Jobs *2025-11-30, version 3.5.5* Expensive to set up with Cx and insurances . If you already have a courier business it would be a bonus if like me you are a solo courier and just use the Cx platform it’s not so easy. Jobs are hard to get and cost per mile is low , too many drivers keep prices low . Keep in mind extra servicing and regular tyre changes on your van are a drain ### 1/5 — Only giving me home location job *2025-08-11, version 3.5.4* Whenever i got job from my home location to any other town he will not show me the jobs near to me always again show me the jobs which near to my house will always have to get back home with empty hands so disappointed application ### 1/5 — App failure *2025-04-01, version 3.5.4* There is a problem with login ### 1/5 — 0 *2025-03-25, version 3.5.4* I signed up for this app hoping to find reliable work in the transport industry. Unfortunately, my experience has been extremely disappointing. The main issue is the bidding system: the job goes to whoever offers the lowest price, which means that drivers end up working almost for free. After deducting fuel costs, insurance, the app subscription, and taxes, the net profit is minimal. In many cases, the money left is even less than the basic salary of any other job in the UK. Additionally, the app requires a 12-month upfront payment, meaning that if there isn’t enough work or if the costs outweigh the earnings, there is no way to get your money back. Overall, I do not recommend this app to anyone looking for a sustainable career in transport. The system needs serious changes so that drivers are paid fairly for their work. Advice: Think very carefully before investing your money here! ### 1/5 — Waste of money and time *2025-03-18, version 3.5.4* Working on this platform from 1.5year but it’s finished now even you cannot get a job 200miles job for 100£ i tried alot to adjust but only co-loaders are there and they just getting there fuel money from here. ### 1/5 — Scam *2025-02-12, version 3.5.4* They will lure you in with promises you’ll earn money but once you’ve paid for the membership they don’t care anymore about your issues, if you don’t get paid by companies who you’ll do work for they will just ignore you, they let big companies disappear without paying drivers and registering under new names. Also the rates you’ll work on it’s not worth, too much competition and you’d do better on minimum wage in McDonald’s ### 1/5 — Just lost off money ‼️‼️ *2025-02-10, version 3.5.4* If you want to see UK for £0,50 per mile and spend £2500 for app plus van, insurance and more is the best opportunity 👎👎👎👎🏿 ### 3/5 — Drivers sell miles, not their time. *2025-01-14, version 3.5.4* I’ve been using the platform for over a year now, and while there are plenty of job opportunities, there’s also an overwhelming number of drivers competing for them. Many drivers quote based on mileage rather than factoring in the time required for the job, which creates a race to the bottom. For example, a job from Manchester Airport to Sheffield for a long-wheelbase (LWB) van might pay just £50. However, the reality of this job is far more demanding. You could spend up to 45 minutes waiting to get loaded (and only get paid for waiting after 30 minutes), followed by a 1.5-hour drive to Sheffield. Once there, unloading could take an additional 15 to 30 minutes. Altogether, that’s over 2 hours of work for £50 – not even accounting for fuel costs. Rates per mile vary significantly, with LWB vans being offered around £1.00–£1.30 per mile, small-wheelbase (SWB) vans at £0.90–£1.00 per mile, and small vans, cars, or bikes at £0.75–£0.90 per mile. When you calculate the time spent on some of these jobs, especially longer ones, it’s often not worth it. For instance, if a job takes 2 hours and pays £40 on a LWB van, you might only net £15/hour after fuel costs (with my van averaging £10/hour in fuel). The condition of some vehicles I’ve seen speaks volumes about how some drivers manage to work so cheaply. Many are driving poorly maintained vans just to stay competitive. As for the app itself, while functional, it feels very outdated and could benefit from improvements. That said, the CX platform is suitable for drivers seeking flexibility. However, you’re not guaranteed work unless you submit the lowest quote. Some drivers even accept extremely low rates just to get back home with a load, which doesn’t help the overall pricing. I’ve had instances where jobs requiring 100–200 miles of driving were quoted as low as £70 for a LWB van. On a typical day, you’re lucky to complete three jobs and take home £200 before deducting fuel and other costs. I spoke to a driver with a Luton van who recently upgraded from a LWB and is now making better money, though my personal experience is that I tend to get more small van jobs than LWB ones, which is frustrating and makes me consider downsizing for cost efficiency. In summary, while the platform has its benefits, the pricing structure, competition, and outdated app make it challenging to earn a reasonable income unless you carefully pick your jobs avoid certain areas as you won’t get any work out of them areas. CX offer us £50 to refer Drivers to join why would we refer somebody for £50 when more drivers means less jobs/money. If you do join, don’t sell miles sell your time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working good , (glitches) *2026-05-01, version 4.0.1* Before update app was working very good, but now its disgusting, most of time glitch , not open the loads, just buffering. ### 1/5 — Jack *2026-04-21, version 4.0.1* Absolutely disgusting service,they only take care to contact you when to renew your subscription and every 3 months they change the price without any notice,never support you with late payment or with incorrect company’s,will highly recommend all to think 5 time before join this clowns ### 1/5 — Not good *2026-03-16, version 4.0.1* After the new version I am not able to use my old iPhone mobile. Now I need to spent £600 to buy a new mobile because this new updated version doesn’t support older phones. Horrible update ### 1/5 — Not Good At All *2026-02-24, version 4.0.0* must be roll back option for the old app, this app is too heavy and not productive at all ### 1/5 — Cx Map *2026-02-18, version 4.0.0* New cx map is disgusting, old one was bit accurate, where to get a delivery and where its going, Now everything is white on map, either work on it immediately or update the old map here. ### 1/5 — Company's getting good driver getting nothing *2026-02-17, version 4.0.0* Please check that if i am picking up load 200miles and its just one load in one day i am getting just 50£ after all expenses and i am spending over more than 8 hours to done the task is it worth done with this app ### 1/5 — Update *2026-02-12, version 4.0.0* After the latest update, the CX app is working terribly. Booked jobs and assigned quotas are duplicated in the list multiple times — sometimes more than ten times. This creates confusion and makes it difficult to understand which jobs are actually active. The map no longer shows where my colleagues are working. The option to see who is nearby has completely disappeared. This was an important feature for drivers. The text is now much harder to read. It used to be larger and clear. Now it feels small and uncomfortable, especially when working long hours. Being a driver is already a very stressful job. This update has added even more stress and unnecessary pressure for drivers. Please fix these issues as soon as possible. ### 1/5 — Totally useless update bring back old version… *2026-02-12, version 4.0.0* Can’t see drivers any more after you press alerts loads are not refreshing lack of options totaly empty compared to the previous version… ### 1/5 — That’s app is bad then before *2026-02-11, version 4.0.0* That’s app is bad then before ### 1/5 — It was limping now it’s dead! *2026-02-10, version 4.0.0* Slow clap for CX management, so nice of you to advertise the hole platform as a BACKLOAD option for everyone, yeah 500mile job pays £120 and it’s ASAP! ## Most praised reviews (10 highest-rated) ### 5/5 — EXCELLENT *2025-11-29, version 3.5.5* Best App & Platform. Staff are very helpful and load of work. ### 5/5 — Payment terms *2025-06-03, version 3.5.4* The app needs to do better on the part of payment. Bookers holding payments for 30 days and above is way too long. ### 5/5 — Cx *2025-04-27, version 3.5.4* Fab platform for loads of work,very rare if I’m not working ,staff fantastic support ### 5/5 — Great app *2025-01-09, version 3.5.4* Great app , but feel a lot of time not enough information by sellers, eg weight should be mandatory Also what the goods are, would make a big difference. ### 5/5 — Best App Going *2024-08-24, version 3.5.3* I am approaching 10 years of using the CX app as a CX member. I had no experience of courier work having been a self employed driving instructor for the previous 17 years, but a change in circumstances made me decide to have a go ! To be honest l haven’t looked back with the CX app providing me with all the work that l need and more besides ! Doesn’t work for everyone but it certainly has worked for me ! ### 5/5 — Payments being Delayed *2023-10-14, version 3.4.6* I like CX, most of the companies Do Not pay me on time. Even after emailing them or calling them about payment being delayed they do not take it serious. CX should take an action against this and try to Do something about payments being delayed. I am Really struggling to get my hard work money. ### 5/5 — Brilliant *2023-10-13, version 3.4.6* Better platform to make money ### 5/5 — S todd *2022-09-11* Cx is a good platform but is entirely down to luck right place right time works better when you have other courier work to rely on cutting cost on fuel mileage. Like jobs that give a price on a load so you can work out if viable been on the exchange for 8 months good days bad days room for improvement ### 5/5 — Goods *2022-06-27* I have been using CX for years now and freight forwarders should be made to give a description of goods and weight(not optional ). As I’m quoting on jobs sometimes and haven’t a clue on what goods are and I have noticed some handball jobs have no goods description ,Couriers should know what kind of job they are pricing to do. Regards Barry Thompson Procourier ### 5/5 — So far so good *2022-05-12* This is my 3rd year using the exchange generally I’m very happy with the system. All systems have issues from time to time I think it would help if an email was sent out when the system is having technical issues giving us an idea of when things may be fixed. Apart from that I would strongly recommend the system, being able to upload pod’s from the delivery site and then invoice directly is really helpful. Keep up the good work Timmo55 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*