# Cousins Subs — user reviews > 118 indexed App Store user reviews of Cousins Subs by COUSINS SUBMARINES, INC., rated 4.80/5 from 8,931 ratings. - Source: https://appshunter.io/ios/app/cousins-subs/id887627046/reviews - App overview in markdown: https://appshunter.io/ios/app/cousins-subs/id887627046.md - Rating breakdown: 5★ 7,686 · 4★ 899 · 3★ 215 · 2★ 50 · 1★ 81 ## What do users think of Cousins Subs? Overall sentiment: positive **Pros** - 🚀 Fast service - 👍 Friendly staff - 🤗 Great food quality - 💯 Reliable and consistent - 🎉 Positive customer experience **Cons** - 🐛 App issues (crashes, bugs, login problems) - 🙄 Slow service or long wait times - 😕 Order errors or missing items - 🧹 Cleanliness concerns (dirty dining areas) - 💰 High prices **Commonly reported bugs** - App not opening or functioning properly - Issues with online ordering and payment - Rewards program not working as expected **Most requested features** - Ability to scan old receipts for rewards - In-app curbside pickup functionality - More customization options for orders - Improved app stability and user experience - Easier rewards redemption process ## Newest reviews (10 of 118) ### 2/5 — Food is NEVER ready on time *2026-05-12, version 2.10* It completely defeats the purpose of ordering ahead when the food is never ready at the pickup time the app gives me. I should not still be sitting here 15 minutes after it was supposed to be ready! ### 4/5 — Pricing *2025-08-13, version 2.8* We love cousins subs, but when we purchased a 7 1/2” sub and a 15” sub, the total came to $28.63. Was shocked how pricing has gone up. ### 2/5 — Clunky but useable *2025-06-07, version 2.8* If Chick-fil-A is the gold standard and McDonald’s app is a close second and Taco Bell a distant third, then the cousins app is about tenth in the race. The ordering process is tedious. Trying to claim your “rewards” seems intentionally difficult. Even the “scan barcode” for earning rewards constantly gives me errors but on the sixth attempt it works. The location selection needs updating, stop trying to find me the nearest location and give me my favorite location. ### 5/5 — I love my cousins Cheesteaks ! Glad the new store on college ave is up and running! *2025-04-19, version 2.8* So yum ### 5/5 — Great rewards *2025-03-19, version 2.8* But I can never scan the barcodes on the receipt so make sure you scan the rewards barcode when you first order. ### 4/5 — Rewards *2025-03-01, version 2.8* Why can’t I scan receipts for points?! It shouldn’t matter how old they are. I can understand it on writing a review, there’s no reason for rewards. ### 5/5 — Great *2025-02-20, version 2.8* Amazeballs ### 5/5 — The best *2025-01-31, version 2.8* I love the hot chicken cheddar deluxe. Delicious I get them every time. 🫶🏾 ### 5/5 — Great sub *2024-11-12, version 2.8* Awesome taste good personnel working here ### 5/5 — Good Food *2024-11-08, version 2.8* Great people ## Most critical reviews (10 lowest-rated) ### 1/5 — Barcode scanner doesn’t work *2026-05-20, version 2.10* Must manually type in barcode number for rewards. I’ve emailed about it and have not received a helpful response. ### 1/5 — Issues with cashier *2026-04-16, version 2.10* Cashiers refused to provide water cup with food. She said we don't provide water cup with food. This is city violation for restaurants. Cashiers is Emma. Every restaurant in the world provides water cups in the world. She really need to understand ### 1/5 — Sends notifications when they are turned off *2026-02-26, version 2.10* Love our local cousins, no issues using the app, it was my preferred way to order for pickup. I’m uninstalling because it pushes notifications even when push notifications are toggled off in the apps settings. Worse yet, they aren’t even order updates, they’re exclusively advertising. ### 1/5 — Be respectful *2026-02-11, version 2.10* Customer service is terrible during the noon hours.. I understand we all go through things however leave the nasty attitude at home. Almost cancelled my order but I was so hungry ### 1/5 — Trash App/Crooks *2025-11-18, version 2.10* WARNING: These scam artists just jacked up their so-called “rewards” by 25%. If you were close to earning something, too bad — not anymore. Complete rip-off and totally dishonest. Let’s make sure everyone knows how they treat customers. Time to take our money to the competition. #BoycottCousinsSubs ### 1/5 — Orders Online *2025-10-03, version 2.8* Don’t allow online orders 😩 ### 1/5 — App Won’t Open! *2025-02-03, version 2.8* I went to the brand new Cousins in town today. The restaurant was fine. The food was delicious. The app they encouraged me to download won’t open! Not even to create an account! 🥺 ### 1/5 — Customer service *2024-12-17, version 2.8* Workers was rude and rushed me the entire time. I will not be back here !!!! ### 1/5 — Missing basic functionality *2024-11-13, version 2.8* Why do users have to call to let them know they are there for curb side pick up???? It’s basic in app functionality of literally every other food app to be able to indicate you are at the restaurant in app without having to call. ### 1/5 — Not Functioning *2024-11-09, version 2.8* Says no internet connection still! ## Most praised reviews (10 highest-rated) ### 5/5 — Great sub *2026-08-08, version 2.10* Great sub and curds and pretty timely. ### 5/5 — Love Cousins *2026-07-30, version 2.10* Always fresh, and fries are always hot. Love my cousins subs ### 5/5 — Cousins *2026-07-01, version 2.10* Delicious 😍😍 ### 5/5 — Tuna Sub *2026-06-26, version 2.10* Excellent and Fresh ### 5/5 — Great! *2026-03-25, version 2.10* Friendly, Clean, great food. Cheerful! ### 5/5 — Mo Sub *2026-01-21, version 2.10* Amazing ### 5/5 — Sub Lover *2025-12-27, version 2.10* Truly blessed to have Cousins still around love them since I was a child. They are excellent. ### 5/5 — Great place Thiensville WI *2025-11-18, version 2.10* Excellent crew —They are a wonderful place. The staff bends over background to make your visit great!!! ### 5/5 — Yummy *2025-09-19, version 2.8* Great service ### 5/5 — Cousin’s subs *2025-07-28, version 2.8* This store was phenomenal. The manager of the store and the employee taking my order and checking me out are the best I’ve seen in a long time at any other restaurant business they need a huge reward. They are awesome. The food is awesome. Also, truly I must go to place for a sandwich. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*