# Coutts Mobile — user reviews > 55 indexed App Store user reviews of Coutts Mobile by COUTTS & COMPANY, rated 3.00/5 from 8 ratings. - Source: https://appshunter.io/ios/app/coutts-mobile/id570181477/reviews - App overview in markdown: https://appshunter.io/ios/app/coutts-mobile/id570181477.md - Rating breakdown: 5★ 1 · 4★ 4 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (15 of 55) ### 2/5 — Have to keep deleting and re downloading the app *2023-03-13, version 2.6.20* The app constantly crashes and has a blurred screen so regularly have to delete and reload! ### 2/5 — Why so much worse than Nat West ? *2022-09-10, version 2.6.20* Nat West have a slick, user friendly app. This is cumbersome and clearly much worse than the Nat West app. Why aren’t they using a rebranded version of the Nat West app? ### 2/5 — Very limited *2022-03-16, version 2.5.12* Having switched my main current account from Barclays, I feel stranded. This app is like something from the old days of online banking circa 2010. It requires a PC to make payments- who carries PC around with them? It only updates over night, and not at all at the weekend. The online banking platform it links to is so complicated and cumbersome I just ring Coutts24 to do simple transactions. I haven’t had to use my phone for banking in over 10 years. You can do better Coutts. Open a Barclays account and see the difference for yourselves. ### 2/5 — Still pretty awful *2022-02-01, version 2.5.12* Still pretty awful ### 3/5 — Is there a bug in opening ? *2021-09-29, version 2.5.9* I do like this app but since the most recent update to IOS 15, it seems to start to open, hang with a white screen, close. When you then reopen it works ### 2/5 — Keeps crashing *2021-07-25, version 2.1.4* Repeatedly get a white screen when opening the app, only way to fix it is to close the app then try again. Payments process via the app is also incredibly convoluted, and still requires using a computer. ### 2/5 — One of the worst apps out there *2020-08-08, version 2.1.3* Freezes, clunky and horrid to use - assuming the service isn’t ‘unavailable’ as is so often the case. A real shame as the bank itself is a delight. ### 2/5 — Not working *2020-08-05, version 2.1.3* Used to work perfectly but now it doesn’t open ### 2/5 — Pretty awful *2020-05-01, version 2.1.2* This app (unlike other banking apps) is full of irritants thus making its use a frustration unless you are doing something simple. If you need to change anything with an existing payee (the ref eg) it now has to be authorised with a card reader - utterly pointless. Every time I launch the app I get an error message !app-settings alert ... Coutts digital team have been no help in ridding me of this irritating little glitch. Often slow, frequently clunky and frankly in the digital dark ages. A little like the bank itself which for some bizarre reason only offers Apple Pay to Silk card holders. Come on Coutts get it together. ### 1/5 — Coutts Mobile App *2020-04-17, version 2.1.2* 1⭐️ is far too high for this clunky attempt at creating a useful App. I only downloaded recently because of the current situation & Coutts 24 being temporarily closed. Fortunately, Coutts 24 is now open again & i have deleted the app & wont be using Coutts digital services in the foreseeable. ### 2/5 — Screen whites out *2020-02-19, version 2.1.2* Whilst this app has good functionality whilst working too often the user is just faced with a blank, white screen. The only way I have found to reset this is to delete and reload the app. ### 1/5 — Erratic performance *2019-12-23, version 2.1.2* Since last upgrade occasionally getting blank white screen when accessing app on iPhone. When is this going to be fixed? ### 1/5 — Terrible upgrade *2019-12-12, version 2.1.1* Coutts have recently upgraded the App. All I get is a white screen when opening. The app is now useless.. ### 1/5 — Embarrassingly buggy *2019-12-08, version 2.1.1* The whole experience is painfully slow and unsettling prone to crash and reload. Loading on iPhone is intermittent at best. In the rewards section you get stuck on a product and can’t come back. It’s like the Coutts board have never used Monzo or Starling and think banking needs to stay as it was in 2010 or so. ### 2/5 — Ok *2019-12-08, version 2.1.1* It’s fine. Oddly it’s clearly worse than Natwest and RBS’s apps, despite this being the private bank and premium brand owned by the same group. Newer banks like Monzo blow it out of the water in terms of features and speed. A shame. ## Most critical reviews (10 lowest-rated) ### 1/5 — Need to keep reinstalling app *2023-11-30, version 2.6.65* I find at least weekly I need to reinstall the app as it doesn’t open until I delete and reinstall. I use the app instead of the reader and I can’t change back to the reader without losing access whilst waiting for a card to be sent ### 1/5 — Pathetic app. *2023-06-30, version 2.6.20* Useless doesn’t do anything. ### 1/5 — Awful *2023-01-31, version 2.6.20* Just awful. So far below the standards of all the other banking apps around it is embarrassing. Crashing every time I open it and when it does open properly it’s so clunky and difficult to use it it isnt worth the effort. ### 1/5 — Coutts banking app *2022-12-20, version 2.6.20* App functions basic, site down for maintenance much more often many other banking apps . Service really dropped in quality since the new website launched .. account transaction search function only works occasionally . Telephone banking service reply time has increased dramatically from being ‘great’ to now ‘average’ . Service not equating to a private bank more an average high street bank . Shame as it used to be so good before the changes were made ### 1/5 — Please update this app *2022-02-09, version 2.5.12* Coutts is a private bank. Spend some money to make sure your app is nice! This is seriously disappointing. ### 1/5 — Great bank - dreadful ap *2021-09-27, version 2.5.9* Cumbersome, clunky, unreliable and slow. It’s probably the worst I have ever used and is an embarrassment for such a good bank!! ### 1/5 — Poor connectivity *2021-04-08, version 2.1.4* This is the worst bank app of them all. I’ve already had to reload the app on three separate occasions. It leaves you hanging without a connection and with nowhere to go. Would most definitely NOT recommend ### 1/5 — Regularly freezes, now freezes after logout & reload of app *2021-03-25, version 2.1.4* Something wrong with this app from March 2021. Even deleting & reloading the app doesn’t resolve issues as it used to. Similar on both iPad and iPhone. Time wasting means better to rely on other forms of banking. Let’s hope the authorisation continues to work otherwise.... ### 1/5 — Multi-authentication nightmare *2021-02-16, version 2.1.4* I used to love this App and it always worked seamlessly with my iPhone 8 finger recognition. I then installed the App on my iPad Pro (also finger recognition). Presumably, for added security, Coutts Mobile then requested via the App that I deployed multi-factor authentication: so I logged in the normal way (username and PW) to the phone and acknowledged the existence of the iPad and vice versa. Now, EVERYTIME I go to login to either device I have to put user name, password, texted access code and a 6 digit pin TWICE! The natural reaction is to stop using it and therefore the bank. Security is, of course, important - but we should be able to have reasonable access our bank account! ### 1/5 — Unreliable *2021-01-20, version 2.1.4* I’ve had to remove and reinstall this app several times. It’s very unreliable. Frustrating. Coutts please fix this. It’s a basic service you should get right. ## Most praised reviews (10 highest-rated) ### 5/5 — New mobile app *2022-10-05, version 2.6.20* This is a great improvement on the old app. It is very easy and quick to use and seems extremely secure. ### 5/5 — Good app *2021-12-06, version 2.5.12* The app is excellent, does everything, intuitive and reasonably fast, just as well that their technology works well because their bankers are invisible. The recent update has not done much, if anything to improve the system but it is fine and comparable with other bank’s systems. ### 5/5 — Mr a n kaal *2021-11-18, version 2.5.9* Love this banking app, not only does it remind me of how much of a success I’ve become (came only open an account if ya have £1million or more) it really helps me do more than I ever could with other banking apps. I can only imagine if you have giving this app less than 4 stars you have other issues in life, as this app is a dream to use. 5+ stars ### 5/5 — Very good App *2021-05-15, version 2.1.4* I’m very happy with the app and have been using it for some time. ### 5/5 — Opal - on the tech team was incredibly helpful *2020-01-20, version 2.1.2* Excellent once set up correctly. Thanks Coutts & Co! ### 5/5 — Brilliant to have my banking and investments all in one place *2019-04-13, version 1.6.9* Love the multi currency reporting and the security offered as standard. Much more secure than my other banks ### 5/5 — Very good *2019-04-12, version 1.6.9* Great app, Coutts is great. I can message my banker anytime. ### 5/5 — Love the new look *2017-04-27, version 1.5.6* Great job Coutts - love the new wealth overview page and how much easier it is to make payments as soon as I log in! Would be good to pay a new person without having to log in on my PC but the Helpdesk tell me this coming later is year. ### 5/5 — Really useful app! *2014-06-29, version 1.1.10* After spending years relying on other people to give me up to date account information I now have it at my fingertips. Really easy to use app, no code generators, and available 24/7. Only complaint is that, whilst I can set up payments within the app, they can't be actioned so I still have to ask someone else to log in online and do this. Otherwise, very good. ### 5/5 — Finally the look and feel is fixed *2014-04-24, version 1.1.10* The interface is no longer slow, clunky and ugly...Now the app looks fresh, works quickly and with all the excellent functionality from before. Finally catching up...update: Latest update 24/4 is even better. Well done Coutts, finally progressive customer focussed updates --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*