# Coutts — Coutts & Co

> Secure mobile banking and investment tracking for Coutts clients. (iPhone/iPad app by COUTTS & COMPANY.)

- Source: https://appshunter.io/ios/app/coutts/id1534159074 (this page in markdown: same URL + `.md`)
- Developer: [COUTTS & COMPANY](https://appshunter.io/developer/570181480)
- Category: Finance
- Price: Free
- Rating: 4.20/5 from 39 App Store ratings · 89 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 431 MB
- Languages: American English
- Released: 2022-03-03
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/coutts/id1534159074/reviews.md

## What is Coutts?

Everything you need to manage your finances – at your fingertips with our fast and secure app.
Available to clients with compatible iOS devices and a UK or international mobile number.

Safe and secure
Protecting your finances is our priority: the Coutts app is very secure to use.
You can log in using your fingerprints, face recognition or a passcode. 
And to make sure you're paying the right person or business, the app will send you notifications to approve or decline transactions.

Everything at hand
All your transactions are always at hand via the app, whether you’re moving money across accounts or paying others.
You can also see how your investments are performing at any time through the app (The value of your investments can do down as well as up and you may not get back the full amount you invest).

Important things to know
Fingerprint and facial recognition are available on selected devices.

Enabling push notifications is strongly recommended – they will be necessary for responding to payment notifications. 

By downloading this application, you accept the T&Cs on https://www.coutts.com/important-information-and-fscs.html. We recommend that you save a copy of the T&Cs and our Privacy policy for your records.

## Key features

- Secure login (fingerprint, face recognition, passcode)
- Transaction notifications and approvals
- View all transactions
- Monitor investment performance
- Transfer money between accounts

## What do users think of Coutts?

Overall sentiment: negative

**Pros**

- 👍 Easy to use and intuitive interface
- 💳 Foreign currency payments directly from accounts
- 🔒 Secure with Face ID authentication
- 📱 Improved app design and layout
- 👥 Excellent customer support staff
- ⚡ Fast payment processing
- 📊 Good account visibility and balance checking

**Cons**

- 🐛 Frequent app crashes and freezes
- ⏱️ Extremely slow to load (10-30 seconds)
- 🔴 Regular maintenance downtime, especially weekends
- 😤 Unreliable compared to competitor apps
- 🔐 Face ID authentication frequently fails
- ❌ Missing features from previous app version
- 📉 Poor performance after recent updates
- 🔄 Requires frequent app reinstalls to function
- ⚠️ Login process cumbersome and repetitive
- 🚫 Push notifications often fail to arrive

**Commonly reported bugs**

- App crashes on iOS 16, iOS 17, iOS 18 updates
- Face ID stops working after updates
- Login fails with 'unexpected error' messages
- Push notifications for payment approvals not received
- App freezes when approval request received
- Screen flashes bright white on login
- App logs out randomly during use
- Desktop authorization approval redirects to mobile version
- Payment approval notifications cause app to switch users
- Search functionality returns incorrect results
- Amount field blanks when entering decimals
- Payee nicknames display instead of actual names
- Missing account details and transaction information
- App won't work on iPad (phone-only formatting)
- General violation errors after updates
- Missing sign-in and authorization requests

**Most requested features**

- Dynamic search for payees (auto-filter as typing)
- Payment receipt with bank name for confirmation
- Ability to download payment advices
- Payment reference visibility in transaction history
- Screenshot functionality for payments
- iPad native application support
- Wealth overview on home page
- Payee grouping by folder instead of alphabetical
- Integrated investment account access
- Self-select ISA functionality in app
- Payment overview/history page
- Open banking integration
- Customizable account visibility
- Real-time transaction notifications

## Recent user reviews (10 of 89)

All indexed reviews: https://appshunter.io/ios/app/coutts/id1534159074/reviews.md

### 5/5 — Great Service

*2026-04-16, version 11.900.0*

No hassle at all to make payments.

### 5/5 — Excellent App

*2026-02-11, version 11.701.0*

Very easy to use, great functionality, fast, perfect for what I need. Love the ability to do foreign currency payments direct from my current accounts.

### 2/5 — Below average

*2025-11-23, version 11.603.0*

This seems to be down for maintenance on a regular basis. I would always have a back up bank account and app with another bank as this is not reliable and missing a lot of functionality that other banking apps have.

### 1/5 — Update brings many bugs

*2025-03-30, version 11.203.0*

Latest update stops Face ID working.  Can only open app using passcode.  Please fix.

### 1/5 — Does not work

*2025-03-16, version 11.203.0*

Over the last three weeks the app has worked one day. I can’t get into banking or see my statements. Help desk are super supportive but nothing seems to be done.

### 2/5 — Not in the same league as other banking apps

*2025-03-10, version 11.200.0*

The app crashes probably around 1/3 of the time I try to open it. It also takes around 30 seconds to open - far longer than any other banking app I’ve used. And the functionality is nowhere close to other banking apps. Disappointing.

### 5/5 — Excellent

*2025-02-09, version 10.202.0*

Intuitive, easy to use, quality app. Vastly improved over last couple of years

### 5/5 — Mary Fairweather

*2025-02-08, version 10.202.0*

Every member of staff I have spoken to has been so helpful, professional and kind.  Having been recently widowed it has been most reassuring to know that Coutts are there for me if I need help. A huge thank you from me.

### 5/5 — Service

*2025-02-07, version 10.202.0*

Excelllent service always

### 2/5 — Slow and unwieldy.

*2025-02-07, version 10.202.0*

Slow to load, often out of service at weekends and lacks the functionality of the older app such as ability to download payment advices.

On the upside it must be secure - no self respecting hacker would have the time to master it!

## Frequently asked questions about Coutts

### What does the Coutts app do?

The app allows Coutts clients to manage their finances securely and conveniently. You can view all your transactions, monitor the performance of your investments, and transfer money between accounts. It also provides features for approving or declining transactions.

### What are the key security features of the app?

The app prioritizes your financial security with multiple login options including fingerprint, face recognition (on selected devices), and a passcode. It also sends notifications to approve or decline transactions, ensuring you are aware of and authorize all financial activity.

### Is the Coutts app free to use?

Yes, the app is free to download and use for existing Coutts clients. There are no in-app purchases or advertisements mentioned.

### What devices is the Coutts app compatible with?

The app is available for clients with compatible iOS devices. You will also need a UK or international mobile number to use the service.

### How can I use the app to manage my investments?

The app provides a feature to see how your investments are performing at any time. This allows you to stay updated on your portfolio's value and make informed decisions about your investments.

## Version history (last 5 releases)

### 12.201.0 — 2026-08-25

Some bug fixes and design updates to make your experience using the Coutts app even better.

### 12.200.0 — 2026-07-20

We’ve introduced new lending, investing and security features, plus digital transaction disputes, faster insights and 70+ fixes to improve client experience.

### 12.103.0 — 2026-07-08

Some bug fixes and design updates to make your experience using the Coutts app even better.

### 12.102.0 — 2026-06-25

Some bug fixes and design updates to make your experience using the Coutts app even better.

### 12.101.0 — 2026-06-10

We’ve made it simpler for clients to pay their Silk card balance in the Coutts app. We’ve also made some bug fixes and design updates to make your experience using the Coutts app even better.

## Apps similar to Coutts

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Rothschild & Co CardAssist](https://appshunter.io/ios/app/rothschild-and-co-cardassist/id1517061474) | — | Free | Finance |
| [RBS Premier Black](https://appshunter.io/ios/app/rbs-premier-black/id1474639589) | 5.0 (1) | Free | Finance |
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| [Rothschild & Co Wealth Int.](https://appshunter.io/ios/app/rothschild-and-co-wealth-int/id1623167890) | — | Free | Finance |

## More apps by COUTTS & COMPANY

- [Coutts Mobile](https://appshunter.io/ios/app/coutts-mobile/id570181477)
- [Coutts ClearSpend](https://appshunter.io/ios/app/coutts-clearspend/id1446284108)
- [Coutts Crown Dependencies](https://appshunter.io/ios/app/coutts-crown-dependencies/id1476440909)
- [440](https://appshunter.io/ios/app/440/id1540957172)

All apps by COUTTS & COMPANY: https://appshunter.io/developer/570181480

## Related topics

[coutts](https://appshunter.io/ios/topics/coutts) · [coutts mobile](https://appshunter.io/ios/topics/coutts-mobile) · [coutts crown dependencies](https://appshunter.io/ios/topics/coutts-crown-dependencies)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*