# Cove Security — user reviews > 122 indexed App Store user reviews of Cove Security by Cove Smart, LLC, rated 1.60/5 from 417 ratings. - Source: https://appshunter.io/ios/app/cove-security/id1362174856/reviews - App overview in markdown: https://appshunter.io/ios/app/cove-security/id1362174856.md - Rating breakdown: 5★ 38 · 4★ 10 · 3★ 16 · 2★ 47 · 1★ 306 ## What do users think of Cove Security? Overall sentiment: negative **Pros** - 🚀 Reliable security system - 👍 Easy DIY installation - 🔒 Quick response from security team - 🔒 Loud alarm **Cons** - 🐛 Buggy and unreliable app - 🐛 Frequent connectivity issues - 🐛 Camera problems and lack of functionality - 🔍 Limited app features and poor user experience - 💩 Terrible customer service **Commonly reported bugs** - App freezes, crashes, and fails to connect - Cameras frequently go offline or don't detect motion - Sensors not working properly or reporting false alerts - Inability to arm/disarm system remotely through app **Most requested features** - Improved app with better stability and more features - Integration with smart home platforms - Better camera performance and reliability - More customization options for sensors and notifications ## Newest reviews (20 of 122) ### 1/5 — Broken *2025-05-18, version 6.6.8* They bricked my cameras and never updated us. Tried adding a new sensor and it won’t register. Customer service is useless. ### 1/5 — Do not recommend *2025-03-27, version 6.6.8* Overall terrible app and customer service and products! ### 1/5 — Garbage *2025-03-02, version 6.6.8* The app is useless. Haven’t been able to access my cameras for months, doesn’t send notifications, and can’t add or edit any new devices I’ve purchased. Switching to another security company, don’t waste your time with this junk. ### 1/5 — Horrible App *2025-02-23, version 6.6.8* This app is not user friendly. Seems outdated. Not working properly with my cameras. Have had several issues in the past and now nothing is working. DO NOT USE THIS APP ### 1/5 — Cove *2025-02-17, version 6.6.8* This security system is so wonderful that I can’t find words to describe the awesomeness of this system. You pair up cameras and it takes two seconds to go offline. Recording is so wonderful, again I can’t find words to describe the system. I just hope that they fix this system so that users can have some peace of mind. ### 1/5 — Terrible *2025-02-13, version 6.6.8* This is the worst app I’ve ever used in my entire life. ### 1/5 — Disappointing *2025-02-11, version 6.6.8* Company has fallen so far so quickly. Purchased my system less than two years ago, and Cove has made it useless and obsolete with a new system update. App will no longer connect with Cove cameras. Cove customer service used to be excellent. Now, it’s practically non-existent. Call wait-time are terrible, likely because customers are calling to complain and cancel. There are better security options to consider. ### 1/5 — Not connecting - *2025-02-08, version 6.6.8* I have had it for 3 years. It suddenly stopped connecting. It won’t let me connect via the app. The QR code (to sync cams) doesn’t populate. ### 1/5 — 2.5 year customer *2025-01-31, version 6.6.8* Do yourself a favor and look elsewhere. App is terrible, panel doesn’t work properly and cameras don’t record half the time. Should be an option for 0 stars as that is what they deserve. ### 1/5 — App hasn’t worked for weeks *2025-01-20, version 6.6.8* Fix the app ### 1/5 — Worst service *2025-01-17, version 6.6.8* Been looking for new options since cove keeps dropping the ball. I always have issues with the cameras or notifications and now for 2 weeks my cameras haven’t been working. I done all the troubleshooting reset the cameras and nothing. ### 2/5 — Video no longer available in app *2025-01-13, version 6.6.8* My video has been “unavailable” for several days. I went through all the troubleshooting steps to no avail. When I contacted Cove Support, an agent told me it was a known bug and to be patient for a week while they escalated, and then closed the chat without further explanation. Aside from not feeling secure with my security service being down for several days- there is no indication anywhere on the site about this issue. Nor has there been any communication from Cove about the problem. I’m not feeling much trust for the service right now, but I’ve already made the investment in their sensors and equipment, so the kack of communication is frustrating. ### 1/5 — Glitchy, Vulnerable, Unreliable *2025-01-13, version 6.6.8* UPDATE: Starting 9 days ago, I’ve been unable to access a single camera on any of my devices. I’ve checked 2-3 times per day. Customer support is non-existent. ————————— If this company exists 5 years from now, I’ll be very surprised. I’ve had this for about 2 years now, and they’ve yet to update their app a single time. Pro: - Sometimes it works. Cons: - When watching recordings, the audio has never, not even once, matched the video. Sometimes, a person’s lips will move and I won’t hear them speak until, literally, 15-30 seconds later. I have 1000mbps internet (for those who don’t know, this is considered unnecessarily fast internet—25 people can stream Netflix simultaneously with zero issues). - At least weekly, the app won’t allow me to remotely activate or deactivate the alarm, even when I have 5 bars. - At least monthly, often 2-3 times per month, I won’t even be able to log into the app for several hours. - At least 2-3 times per week, I can’t watch recordings for several hours. The app will freeze. - My 14-year-old nephew hacked into our system using his laptop. Thinking it was a fluke, and refusing to praise him for it, he did it again a few days later while he was at school, using a different computer. My password consists of 16 randomly generated characters and it isn’t written down anywhere. Only my entire handprint can unlock my safes (where my password drive is stored)—there are no keys, and I have wired cameras and motion detectors in the areas that my safes are stored. I was sitting in the living room reading when I suddenly hear through the camera’s, “TOLD YOU I COULD DO IT! You owe me $100!”. -There’s numerous other issues that I won’t get into, because I’d literally have to type a novel. —These issues exist on both iPhones & Androids.— In a nutshell, this company, their apps, and their cameras are trash. ### 1/5 — Save Your Money *2025-01-12, version 6.6.8* This system is absolutely awful, very limited features and it constantly has issues. My cameras have connection issues constantly and on top of that the recording software is atrocious at best. If you set the cameras to catch every motion they still won’t record 90% of the people walking by. It should be able to see every time I walk out my door and instead will show a 5 second clip (even though it’s set to record 30 seconds) after we’ve left the driveway already. Customer service is worthless, they can never seem to do anything other than recommend a reboot or help reset your password. Cove knows they’re selling an absolute dumpster fire of a product and continues to push it and tell everyone to deal with it. ### 1/5 — Cameras *2025-01-11, version 6.6.8* Cameras have down for all customers for 2 weeks now and yet for them to fix them. They are recommending to use a different app until they fix it. Stay away and go with a well know system- brand. ### 2/5 — Video no longer available in app *2025-01-10* My video has been “unavailable” for several days. I went through all the troubleshooting steps to no avail. When I contacted Cove Support, an agent told me it was a known bug and to be patient for a week ehike they escalated, and then closed the chat without further explanation. Aside from not feeling secure with my security service being down for several days- there is no indication anywhere on the site about this issue. Nor has there been any communication from Cove about the problem. I’m not feeling much trust for the service right now, but I’ve already made the investment in their sensors and equipment, so the kack of communication is frustrating. ### 1/5 — App issues *2024-12-24, version 6.6.8* I’ve had cove for 2 years. It not perfect but it does the job. I never had an issues with the app but now it’s not opening on my phone but working on others. I reach out to tech support and no one could answer why it’s having this issues. I reach out to Apple and they said I need to reach out to cove. At this point I’m going to end my service; what is the point of having a security service I can’t use. ### 1/5 — Absolute trash *2024-12-05, version 6.6.8* I’ve had Cove security for 3 years now and it has been an absolute nightmare. The app rarely connects to cameras. I have to press the doorbell every other day just to get the camera to connect in the app and now I can’t disarm the security system from the app. ### 1/5 — App gets stuck in Armed Away *2024-11-13, version 6.6.8* It seems every time I set my unit as Armed Away, the app will show that it’s still away when it’s unlocked, or I cannot unlock from the app and am forced to trigger the alarm. Might become a dealbreaker for me after being a multiple year customer if they don’t get this fixed ### 1/5 — Time for an app update *2024-10-22, version 6.6.8* I can’t review any camera footage unless it was from an alert. I use to be able to on just my iPad but now it’s not even working and I need proof of something. Smh ## Most critical reviews (10 lowest-rated) ### 1/5 — Overall bad service *2026-06-09, version 6.6.8* The app is trash, can no longer login to arm or disarm my alarm. They have changed their cameras 3 times now, each time you need a new 3rd party app or some nonsense. I wonder if they are going out of business, this all seems subpar service and I may look for another provider, everything is such a ripoff. Literally everything. ### 1/5 — Time to abandon the ship *2026-05-21, version 6.6.8* Not able to lock it in with the app. ### 1/5 — Not working *2026-05-19, version 6.6.8* The app is just stuck on the cove opening screen. ### 1/5 — When I Purchased it was good *2026-05-18, version 6.6.8* Over the last several days, the app has decided to die on me. It will not open, just a blank blue screen. Does Cove realize that people use it? I use it remotely to disarm the system for visiting family or returning home from the supermarket. I am greatly disappointed. Cove, please fix this. ### 1/5 — Worked for a while… *2026-05-15, version 6.6.8* The app worked fine for a while, but now it just says “Cove” and never loads anything. I can’t use my app at all anymore. ### 1/5 — Bad service *2026-01-15, version 6.6.8* Had cove for a while and they stopped integrating Kami cameras into the app. I paid for the cameras which cove sold me and now I am forced to use the Kami app which limits the use of the cameras unless you pay a subscription. ### 1/5 — Outdated and low functioning *2025-11-26, version 6.6.8* This app is required for the system but it is super lame. There is very basic functionality and really no features. They have put almost no thought into the app. Basically you can turn the system in and off and look at the sensors. You can not turn the sensors on and off but you can see their status. Hopefully they spend a few dollars upgrading this app but it’s not likely. ### 1/5 — App never works *2025-09-10, version 6.6.8* Eight out of 10 times the app never works to arm or disarm the alarm. always says connection error constantly even if I delete the app, reinstall the app, disconnect the Wi-Fi, etc.. ### 1/5 — Awful *2025-08-11, version 6.6.8* I’m the person who set up the alarm account and I’m the primary emergency contact but the app constantly says “You do not have permission to access the security system.” So, who does? It makes absolutely no sense and it means I’m not able to access the alarm at all unless I’m doing so from the keypad, which completely defeats the purpose of having an app. ### 1/5 — the worst experience canceling the contract *2025-06-06, version 6.6.8* I called to cancel the contract, but it was impossible. They made all kinds of excuses, all the while continuing to charge for a service I didn't want. Calls and disappointment followed, as they completely refused to cancel the service. I had to cancel my card and bank account. Stay away from this company; they'll force you to keep the service one way or another. ## Most praised reviews (10 highest-rated) ### 5/5 — Great system for us investors *2023-10-12* We’ve been using Cove for years now. We do have the basic system & love it. We purchased 1 systems & put it on every home while it gets rented out. The availability to just move it from one property to the next is priceless. After we set it up in a new property, we call Cove with the new address & they know exactly who to call for emergencies. My only thing with Cove is that I can not turn on & off the system thru the app. Hopefully this will be added soon. ### 5/5 — Quality Home Security *2022-10-07* The security system itself is Amazing! Like with any App there's going to have a few bugs that need tweaking, not everything will be perfect, so don’t let the negative reviews deter you from purchasing this home security system. Another thing I love is the promptness of customer service even if it’s a false alarm (better safe than sorry). This system is affordable and very easy to set up, unlike other companies that charge an arm and a leg for everything! If you have any doubts, don’t you will be satisfied with your purchase. ### 5/5 — Exactly What I Wanted *2022-07-07* I almost let the negative reviews talk me out of purchasing this security system, and I am SO glad I didn’t. I never write reviews, but Cove deserves some love on this one! The most important thing to me is being able to control the system from my phone so I don’t scare my dog coming home (that alarm is LOUD) and response time from the security team. Cove provides you with the phone number for their security team so that you can add them to your contacts in case you have spam blocker. We had one alarm so far (luckily, a benign one due to miscommunication with our landscaper). The security team called at 2 minutes on the dot after the alarm was triggered, they dispatched the police to thoroughly check the property, and I was getting a response call within 20 minutes. Cove has everything I was looking for: easy DIY installation, easy to use app, reliability, quick response, and peace of mind. ### 5/5 — Better than expected for sure *2022-05-25* These reviews on here are not accurate. The reviews made me nervous that I bought this whole system! I hate that. This system is excellent, I bought good internet so I have had no connectivity issues at all. I think a lot of people don’t have high enough mbps for all the WiFi connected things in their house. Also, the indoor and outdoor cameras/doorbells are great, and have a clear image, the door sensors work every time. I really appreciate that it’s not alerting me anytime someone walks by the doors. And it’s SUPER loud when the alarm does go off. Lol bad guys would leave just to escape that high decibel! Im excited to get more security supplies for my home. It’s just so cool, living in the future over here! No complaints. ### 5/5 — My app works perfectly and I’m very happy with the system! *2022-05-09, version 6.6.8* I read all these awful reviews and was really wanting to cancel my subscription but then I just gave it a shot and it works perfectly. I have no idea what everyone is crying about. ### 5/5 — Great system *2022-03-07, version 6.6.8* I’ve had my system for about three years now and I love it. I was able to name all my sensors and cameras. I have dealt with customer service and never had a problem, they’ve always been courteous to me and answered all my questions. Great system for the price. ### 5/5 — Surprised at the bad reviews *2022-01-10, version 6.6.8* Since installing my system about a year ago, I haven’t had any problems at all with the app or the system. I’m hoping my luck continues! ### 4/5 — ok but needs some features *2022-11-11* The app works well enough. You can view cameras in real time, arm/disarm the system, and do some maintenance. Some of the deeper features are only available on the Cove console itself, which brings me to my complaints/suggestions: the app and the console have completely different UX and workflows. In particular, i really would like the same "night mode" option (instant alarm, no delay) that the console has, in the iOS app. I also would love to see Shortcuts/Siri integration so we could arm/disarm the system with voice control. ### 4/5 — Customer service helpful *2022-10-11, version 6.6.8* Called often to seek set up help. Always found the staff eager to help and responsive. Set up took two people about one hour and required lots of guess work. But it works now. ### 4/5 — Cove Outdoor Cameras Improving *2021-10-26, version 6.6.3* The new “Generation 2” outdoor camera functions much better than “Generation 1.” The new version appears make a stronger Wi-Fi connection, and has new “firmware for recognizing people & movement. Cove has not been clear in its literature about the amount of Wi-Fi “Bandwith,” both upload and download, which is necessary to properly operate their cameras. I needed more bandwidth to properly connect several cameras. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*