# COVID19 - DXB Smart App — user reviews > 50 indexed App Store user reviews of COVID19 by Dubai Health Authority, rated 3.28/5 from 959 ratings. - Source: https://appshunter.io/ios/app/covid19-dxb-smart-app/id1504818399/reviews - App overview in markdown: https://appshunter.io/ios/app/covid19-dxb-smart-app/id1504818399.md - Rating breakdown: 5★ 454 · 4★ 71 · 3★ 52 · 2★ 55 · 1★ 327 ## What do users think of COVID19? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Provides useful information - 💡 Helpful for traveling during COVID-19 **Cons** - 🐛 Buggy and unreliable - 🤯 Frustrating user experience - 🚫 Lack of customer support - 🤔 Confusing and unintuitive **Commonly reported bugs** - Incorrect date/time information - Deletes user data and requires re-entry - Issues with uploading documents and scanning QR codes - Activation SMS not working for international numbers **Most requested features** - Allow updating phone number - Automatically issue certificates after quarantine - Integrate vaccination records - Improve user interface and navigation ## Newest reviews (15 of 50) ### 2/5 — Can't change phone number - no customer support *2022-10-25, version 6.2* Title is self explanatory, i’ve tried contacting customer support multiple times through the app and it seems like no one ever gets back to you. This is absolutely frustrating as some of us do change contact numbers you know?! ### 2/5 — Hard to use *2022-06-10, version 6.1* I keep uploading documents and it doesn’t seem to take them. Also cannot add certain information as requested ### 3/5 — Not real time *2022-03-27, version 6.1* It doesn’t show real time. Info is delayed. QuarantineD ends… certificate should be automatically issued after completing isolation. ### 2/5 — Not user friendly . Needs some work *2022-02-22, version 5.8* I was directed to this app as a strong recommendation from Flydubai , as a transiting passenger. The app has good intentions but poorly executed . It does not do a good Job capturing data correctly for Passengers Transiting at DXB . Please fix it or get rid of it ### 3/5 — Dubai Covid App *2022-02-10, version 5.8* App has some bugs that make you add a date to you birth date to get the correct date. ### 2/5 — Just want to go home *2022-01-15, version 5.7* Yesterday was my last day of isolation and I was expecting to see the day change when it turned midnight but it’s going on 2am and it still says 1 day left. It was 1 day left yesterday! When does the app start a new day???? ### 3/5 — Lots of information *2021-12-30, version 5.7* Unfortunately I didn’t log into the app the day I arrived. Now, a day later, I had to put in the incorrect travel date. Nobody checked to make sure I had the app loaded before leaving the airport. ### 3/5 — Does not save info *2021-12-03, version 5.6* Does not save requested information as an individual item and passport image. The information is deleted when no information is entered under the document request. ### 2/5 — Site Needs some work *2021-11-29, version 5.6* Like others, unable to update arrival date snd add scan of QR code…site gives missing data notice when scanning QR code’s for negative pcr test or vaccination record. Other page says ‘pending’. Just Hope there are no surprises at use immigration. ### 3/5 — Frustrating *2021-11-22, version 5.6* App keeps changing dates after I have entered and saved them. I have entered and corrected my DOB four times. I click Update when it shows correctly but when I close and reopen the App, it has changed again 😡 Also when going through the Settings, there is no option to bypass the UAE ID screen so I have no idea if there’s anything else past that screen that I’m supposed to complete. ### 1/5 — Can’t get activation SMS *2021-10-09, version 5.6* I can’t get the text with the number required to activate the app to my US number. My girlfriend can’t get it to her Kazakhstan number. And numerous other reviews are saying the same thing. This app is fundamentally flawed. ### 1/5 — Terrible app *2021-09-21, version 5.6* It doesn’t leave room for later modification. You always have to start over when you come across issue. ### 1/5 — Terrible *2021-09-17, version 5.6* Words can’t describe how stressful it was trying to just sign up for this app. 24 hours later still not signed up, they won’t send a text for a verify code….THIS IS NEEDED TO FLY TO THE COUNTRY…and it doesn’t even work. Don’t require something that’s completely broken/unoptimized. ### 1/5 — Weird Behaviour *2021-08-01, version 5.4* I downloaded the App which is about 100MB in size, very complicated to start an account so I didn’t complete the sign up. Next morning the App had consumed more than 2GB of phone space and my phone started hanging due to lack of space. Phone returned to normal after removing App and rebooting. Feels like a spyware loaded App. Please beware. ### 1/5 — App not user friendly *2021-07-03, version 5.2* To be honest the concept is great but the app has so many flaws that it’s impossible to use. We took our COVID Test and we’re told the result would come to the app. The app never loaded our results so we had to go on to the DHA site. The document it provided was not valid for travel so we had to come back to the testing facility. Turns out our MRN numbers were not correct and had to be replaced. Biggest headache if you can take your test early before the day of your flight if not your stay may be extended. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is simple but 0 customer service *2022-08-11, version 6.2* The app doesn’t have much information except it tracks your location but after I am done from isolation period I have been struggling with customer service to provide me with a letter to hand it over to my work that I was upset from work for ten days, but no one helped with this matter for two days and still waiting their response. Thanks for zero customer service. ### 1/5 — Can’t update phone number *2022-06-06, version 6.1* Let’s me update all my other personal info except for my phone number and provides no information about how to do this. Frustrating ### 1/5 — Worst of the worst *2022-06-03, version 6.1* Very confusing no ability to upload vaccination documents or test documents. Verification codes have no place to put numbers worst app I’ve ever used in my life and it all depends on me traveling tomorrow. Very frustrating ### 1/5 — Very hard to use *2022-04-15, version 6.1* Very hard to use no explanation or help button User interface is very basics. Cannot use without expert help. No options to go back without loosing data. ### 1/5 — Keeps erasing my info *2022-01-29, version 5.8* I'm having to keep taking a picture of my passport. Did it like 5 times until it finally worked. Tried opening the app again and all my info was missing and keeps asking me to take a pic of my passport 🤦🏻‍♂️. So frustrating ### 1/5 — Useless *2021-12-29, version 5.7* The app is not user friendly at all, I used the chat with the Doctor portion of the app to request blood pressure medication since I was in quarantine and 10 hours later still no response ### 1/5 — The app is super confusing and useless *2021-12-24, version 5.6* So confusing. I had a couple of international flights during the past year during the pandemic and they all required to fill in the health/ safety app to prevent the spread of corona virus. They were ALL so straight forward and easy. However, this one is SO CONFUSING. ### 1/5 — Difficult to use with errors *2021-12-07, version 5.6* Difficult to understand how a tourist visiting should use it as required. No vaccination information involved with it. Confusing and frustrating and has errors where it won’t allow you to change dates on flights and visits. ### 1/5 — Malfunction *2021-10-19, version 5.6* Every time I open my app my birthday and other information is incorrect. It doesn’t matter how many times I go back in to correct it, it still reverts my information to something completely different. ### 1/5 — Can’t sign up since intl text is not working *2021-10-10, version 5.6* Why don’t you add an email check if you can’t fix your intl text messages? What’s the purpose of having this app if nobody can sign up? ## Most praised reviews (10 highest-rated) ### 5/5 — Feedback *2022-07-21, version 6.2* I’m very happy and satisfied because this app with the UAE is much more reliable and confident ### 5/5 — Great tool for traveling *2022-03-18, version 6.1* We unexpectedly tested positive in our pre departure test. This app is a life saver in understanding the process of departing the UAE if you test positive. ### 5/5 — Thank you *2022-02-04, version 5.8* All the information that’s is needed is there also daily updates and reminders of isolation days remaining. Very helpful ### 5/5 — Very effective and user-friendly *2021-08-18, version 5.4* Well done! ### 5/5 — ابن الامارات *2021-07-21, version 5.4* Very very user friendly.. I do believe and admire the UAE officials and nationals for the tremendous efforts and financial resources invested to compete with the whole world in applying up to date and most advanced technology in all aspects of public safety, health , administration and comfort .. عمار والله عمار يا امارات الخير وربنا يزيدكم كمان وكمان وينعم عليكم بدوام الخير والازدهار والاستقرار والامن والامان.. تستاهلون يا شعب الامارات وشي بيرفع الراس ### 5/5 — Easy and useful app *2021-05-18, version 5.1* Easy and useful app about covid pandemic and travel to Dubai and/or other UAE cities. ### 5/5 — Finally Traveling *2021-03-21, version 4.9* Yeah it was rather straightforward, and easy to use. I think it’s a good way of informing people as to what is taking place in the area someone is looking to travel in. After all not; knowing rules, laws, and the do’s and don’ts, has never been and will never be an excuse. This app makes it easy to know what’s happening around the world in the area of interest to someone looking for information in that area. ### 5/5 — Thanks for your sincere support always *2021-02-26, version 4.5* You are so special country ### 4/5 — Update app *2021-04-13, version 5.1* The app functions as designed but now that vaccinations are available, the app should have a way to input my vaccination record. ### 4/5 — Vaseem *2021-03-20, version 4.9* Took the wrong date of birth and does not allow to be corrected or updated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*