# Cox App by Spectrum — user reviews > 1,718 indexed App Store user reviews of Cox App by Spectrum by Cox Communications, Inc., rated 4.60/5 from 669,254 ratings. - Source: https://appshunter.io/ios/app/cox-app-by-spectrum/id415894489/reviews - App overview in markdown: https://appshunter.io/ios/app/cox-app-by-spectrum/id415894489.md - Rating breakdown: 5★ 548,774 · 4★ 45,715 · 3★ 21,427 · 2★ 9,793 · 1★ 43,545 ## What do users think of Cox App by Spectrum? Overall sentiment: negative **Pros** - ⭐️ Honorary mention - 👍 Convenient app - 🚀 Excellent service and installation **Cons** - 💰 Expensive and overpriced - 🔧 Constant technical issues and outages - 🤖 Poor customer service and communication - 📉 Inconsistent internet speeds - 🔒 Security and privacy concerns **Commonly reported bugs** - App crashes and login issues - Incorrect billing and hidden fees - Unreliable equipment and installation **Most requested features** - More self-service options in the app - Ability to easily manage account and billing - Improved troubleshooting and remote diagnostics ## Newest reviews (19 of 1,718) ### 2/5 — Difficulty *2026-09-12, version 3.70.0* Browser was bad ### 3/5 — Ok *2026-09-11, version 3.70.0* Lose signal ALOT ### 1/5 — Last update *2026-09-11, version 3.70.0* The last update leaves you in a circular path of verifying your id and password. Never ending ### 1/5 — Unhappy Customer *2026-09-10, version 3.70.0* This app is absolutely horrible. Using the chat option does not give an adequate amount of information. Just the same canned responses provided by AI. No one can explain why a bill is raised when you call the customer service number you can never reach a person. ### 1/5 — Price *2026-09-10, version 3.70.0* Priced way too high! ### 1/5 — Worst company *2026-09-10, version 3.70.0* Worst company ### 1/5 — Terrible *2026-09-10, version 3.70.0* Terrible ### 1/5 — To expensive *2026-09-10, version 3.69.2* You know how many internet services are out there I could use but I chose cox. But I may be canceling my internet service with your company and finding a more monthly reasonable rate with another company because paying $116 a month is outrageous. If you want to contact me and keep me as a cox customer I welcome it. Other wise I just might cancel. Good luck! ### 1/5 — Your Customer Service Agents Are Asses *2026-09-09, version 3.69.2* Total asses. I was outright lied to by one and called old by another because THEIR website wasn’t functioning. ### 1/5 — You guys have lied to me from the beginning! *2026-09-09, version 3.69.2* You guys are liars and your service is terrible. When you call customer service it’s like you’re talking to a four year old! You’re getting ready to get dropped for much faster and better service! If I could give you a “0” star rating I would. See if you guys can figure this out, the letter is the first letter of each word: YRNBWPOSLCSMPFAIHYSTDPPCIHACOHLOPCAILGFY ### 1/5 — Unreliable network *2026-09-09, version 3.69.2* Constant outages or slow internet ### 1/5 — Worst ever *2026-09-09, version 3.69.2* I get a discount on my WiFi and still have to pay for WiFi. It’s slow, patchy and unpredictable. I’m home bound and my phone/computer is the only way that I am communicate or get things shipped to me. It’s frustrating. I would never recommend cox or whatever they are called now, because of these issues. ### 1/5 — Garbage internet with terrible customer service *2026-09-09, version 3.69.2* Bunch of crooks they increased my bill by 100 dollar ### 1/5 — Poor service *2026-09-08, version 3.69.2* It’s unbelievable how poor and how expensive their service is at our neighborhood esp when a COX installation employee lives right across the street from us. ### 3/5 — Complain *2026-09-08, version 3.69.2* Balance hunting and scamming ### 1/5 — Bad *2026-09-08, version 3.69.2* First off my bill is on automatic pay and I have the money in my account for it but my Internet still gets shut off. Then I make the payment manually because im trying to get it back on. Still no internet, the system online keeps saying I still owe payment. Just very difficult ### 1/5 — Review *2026-09-08, version 3.69.2* I don’t understand why my bill is so high when I changed it nearly 2mos ago to be like $90 and now bill bill shows $124, wth cox??! ### 1/5 — Quality of service sucks for price *2026-09-07, version 3.69.2* Poorly priced looking elsewhere currently! ### 1/5 — Cox Communications is Bad *2026-09-07, version 3.69.2* Worst customer service ever. Very expensive. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work atm *2026-09-12, version 3.70.0* As if right now the app doesn’t work due to the spectrum merge causing interference between the user id so I need to check the site to see the wifi status ### 1/5 — Fee after fee *2026-09-12, version 3.70.0* Had card issues with scammers and had to keep getting new cards. I was signed up for easy pay and didn’t update my card. Now hit with $60 dollars in fees ### 1/5 — No Apple Pay *2026-09-12, version 3.70.0* After this update it wanted me to change my user id. Then it used my old one when I said to pay my bill, but there is no longer an Apple Pay button. Seems like it has been hacked. It doesn’t look at all like the screen shots you show. ### 1/5 — Online sign in *2026-09-12, version 3.70.0* It’s needs to be a lot easier to get In and out .. from the start of my process .. jump through hoop then another until I almost gave up I finally after an hour or so trying to just pay my bill ### 1/5 — The changes are not working *2026-09-12, version 3.70.0* Horrible. I keep getting rerouted to change my user name over and over. ### 1/5 — Ridiculous pricing *2026-09-12, version 3.70.0* Bill was $160 for JUST INTERNET only. Just went up to $190. No phone line, no cable, just internet. I already shopped around and I will be switching to another provider. ### 1/5 — Recent update *2026-09-12, version 3.70.0* Recently updated app and when asked for txt code no way to continue when code entered. ### 1/5 — Company Sucks *2026-09-11, version 3.70.0* As title states ### 1/5 — Old, no C….what 2do here? Nada!! *2026-09-11, version 3.70.0* KrapiO ### 1/5 — New up date bad *2026-09-11, version 3.70.0* Since the last update I can’t even sign into the app to do anything to even make a payment! ## Most praised reviews (10 highest-rated) ### 5/5 — El mejor servicio *2026-09-11, version 3.70.0* Yo tengo 8 años y nunca nunca me falla y lo mejor son muy profesionales rápido se arregla si hay un problema es muy muy rápido todo lo lo recomiendo mucho especialmente si hay niños en la escuela o si trabajan desde casa nunca tendrán problemas ### 5/5 — Thanks *2026-09-07, version 3.69.2* Easy and convenient ### 5/5 — Love services *2026-09-04, version 3.69.2* Thank goodness for low income support ### 5/5 — Bill *2026-09-03, version 3.69.2* I pray that you insert a option to choose another date to pay ### 5/5 — Great customer service and price *2026-09-03, version 3.69.2* I recently asked a cox representative to explore some options in helping me reduce my bill. The representatives from Cox was able to find me some new deals and save me some money. Thank you, Cox. ### 5/5 — Really love it! *2026-09-01, version 3.69.1* I really like how easy it is to make the payments through the app. Thank you! ### 5/5 — Does the job *2026-09-01, version 3.69.1* Helpful ### 5/5 — Review *2026-08-31, version 3.69.1* Enjoying so far ### 5/5 — Best Service *2026-08-29, version 3.69.0* I’m very happy with the service with Cox it’s fast and reliable ### 5/5 — Wouldn’t accept payments *2026-08-29, version 3.69.0* Wouldn’t let me pay my bill for two days --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-16.*