# Cox App — user reviews > 1,613 indexed App Store user reviews of Cox App by Cox Communications, Inc., rated 4.60/5 from 662,946 ratings. - Source: https://appshunter.io/ios/app/cox-app/id415894489/reviews - App overview in markdown: https://appshunter.io/ios/app/cox-app/id415894489.md - Rating breakdown: 5★ 543,756 · 4★ 45,359 · 3★ 21,275 · 2★ 9,712 · 1★ 42,844 ## What do users think of Cox App? Overall sentiment: negative **Pros** - ⭐️ Honorary mention - 👍 Convenient app - 🚀 Excellent service and installation **Cons** - 💰 Expensive and overpriced - 🔧 Constant technical issues and outages - 🤖 Poor customer service and communication - 📉 Inconsistent internet speeds - 🔒 Security and privacy concerns **Commonly reported bugs** - App crashes and login issues - Incorrect billing and hidden fees - Unreliable equipment and installation **Most requested features** - More self-service options in the app - Ability to easily manage account and billing - Improved troubleshooting and remote diagnostics ## Newest reviews (18 of 1,613) ### 3/5 — Billing/Payments *2026-08-22, version 3.69.0* Cox is way too expensive for what you receive. Debating on switching to a different carrier. ### 1/5 — Service sucks *2026-08-21, version 3.69.0* And over priced ### 1/5 — Too many outages *2026-08-20, version 3.69.0* I didn’t have any problems at first but once I moved across town the outages became ridiculous and lasted for hours. ### 1/5 — Broadcast *2026-08-20, version 3.69.0* Several channels always pause and restart. This should not happen on cable services. ### 1/5 — Newest update is asinine! *2026-08-20, version 3.69.0* I’m trying to log into my Cox account to pay a bill. It’s making me recreate another user id. I have made the most complicated user id ever and it said it was taken which no doubt it was not. Please fix this issue. ### 1/5 — Terrible service. *2026-08-20, version 3.69.0* Cox cable is a terribly inconsistent service. The customer service is lacking, the service itself constantly interrupts, delays or otherwise freezes. I’ve called them to fix problems, I’ve run new hardware, placed it in different areas and utilized every opportunity to fix this continuously frustrating problem. I’m canceling my service and going with another company. Cox is a joke and these cable territories is absolutely ridiculous. I’m out. ### 1/5 — Works poorly *2026-08-20, version 3.69.0* The price keeps going up every month! The service stays the same or get worse ### 1/5 — Overpriced *2026-08-20, version 3.69.0* Way too expensive for what you get ### 1/5 — Cox billing *2026-08-19, version 3.69.0* Y’all suck ### 2/5 — WiFi *2026-08-19, version 3.69.0* Wife continues to cut off every couple months and I have had tech come out multiple times already ### 3/5 — Billing *2026-08-19, version 3.69.0* I think that you guys are too high for just Internet ### 4/5 — First time cox wifi user *2026-08-19, version 3.69.0* Service can be kind of spotty but I can’t beat the price for how much GB I’m getting. ### 1/5 — Letting me down *2026-08-18, version 3.69.0* Beginning of year my internet/cable has been not working properly. Doesn’t work during the day, cable doesn’t work many days at a time. Have had two repairmen come to my house. First one came hours late and told me he can’t do anything because he has no supplies in his van. Then he proceeded to explain that the area I live in is a slow area. So why am I paying all this money for THAT lame excuse. He did nothing. Useless. Second repairman ripped out cables from my wall, moved them around a bit, maybe “switched” cords for a “better one” or whatever, then left. All while he was talking on the phone with a friend or family member through his earbud. Both repairmen were extremely unprofessional and unhelpful. Also cannot find any way to contact a person on the phone to discuss this. Getting real fed up with cox and will be leaving for good unless they can solve my issue without excuses and I don’t knows. But I highly doubt it ### 1/5 — Too much *2026-08-18, version 3.69.0* The amount of money they charge is crazy. ### 1/5 — Too expensive *2026-08-18, version 3.69.0* Cox has been with me For over 20 years and now I’m paying double for same service I can’t wait for spectrum to take over Or satellite ### 1/5 — Always “experiencing difficulties” *2026-08-18, version 3.68.0* Just use the browser ### 1/5 — Expensive and service always laggy or slow *2026-08-17, version 3.68.0* Each month my payment keeps increasing and I’m not going over because I track it myself. But service is always interrupted and disrupted, ironic!! ### 1/5 — Options and cost *2026-08-17, version 3.68.0* So I have Cox and the prices have only gone up and we get less service. So we have less channels and when service goes out because of something else in the neighborhood. We don’t get a credit for service being out for hours!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Extra charges *2026-08-24, version 3.69.0* I got my first bill 7 days after activation and it was already showing as past due. They are making you pre and post pay. They also charged me for a technician and I never ordered one and one never came. I set up my own internet. They are robbing people blind. ### 1/5 — Always something to raise your bill *2026-08-24, version 3.69.0* When you’re forced to only have Cox communications, they take advantage of it from my point of view. They love to charge you for this and that and every little bitty thing. They do not tell you that your Internet has gone up until you find it out on your bill. It’s very poor Customer Service and also bad practices for a company who were forced to use if we are not in an area where others can be provided ### 1/5 — Thank god they are being taken over by spectrum! *2026-08-22, version 3.69.0* Hopefully we will get WiFi 7 and decent WiFi coverage speeds and prices. If not switching to Gfiber! ### 1/5 — Services *2026-08-22, version 3.69.0* Cox had gone down hill!! I pay way to much and the internet service is horrible!! ### 1/5 — $160+ a Month for Internet Is Unacceptable *2026-08-22, version 3.69.0* I have been a loyal customer for years, and I am extremely disappointed with how much my internet bill has increased. When I first signed up, I was paying around $50 a month. I completely understand that promotional pricing ends and that the cost may increase after the first 12 months, but paying over $160 a month for internet alone is ridiculous. I have contacted customer service trying to lower my bill, only to be told that the way to get a better price is to add or purchase additional products and services. How does spending even more money help a longtime customer who is specifically calling because their bill is already too high? You would think customer loyalty would count for something. Instead, it feels like better deals are offered to new customers while those of us who have stayed for years are expected to continue paying more and more. At this point, I am seriously considering finding another provider—or simply going without internet—because I cannot justify paying $160+ a month for internet service. There should be affordable options and loyalty discounts for customers who have supported your company for years without requiring them to buy additional products they don’t want or need. This is incredibly frustrating and a terrible way to reward customer loyalty. ### 1/5 — Billing *2026-08-22, version 3.69.0* Terrible ### 1/5 — No connection *2026-08-21, version 3.69.0* Our connection doesn’t work, we can’t get anyone out here to fix it, and they make it veryyyyy difficult to cancel. ### 1/5 — Worst service ever *2026-08-21, version 3.69.0* Worst service I’ve ever had in my life. I’ve given tens of thousands of dollars, I’ve paid every loan I’ve ever received and yet all my payments have continued to go up for basic services and not only that, I can’t get approved for a new phone for some reason. I paid the last loan for 1500 off in less than a year. Not too mention the tens of thousands for home WiFi and regular phone bill for 5 years! This place is an absolute joke! ### 1/5 — False advertising *2026-08-21, version 3.69.0* I got Cox cable thinking I will be paying 60 dollars a month. Not true I’ve beenapaying way over 100 dollars a month for just WiFi. ### 1/5 — Terrible service *2026-08-21, version 3.69.0* Internet constantly turns off when I really need it. I can’t use it too long cause it’ll shut off. Problem has been like this for 2 years already. I’m about to switch service and I’m getting charged so much for not even using it ## Most praised reviews (10 highest-rated) ### 5/5 — Cox cable *2026-08-20, version 3.69.0* I’ve had Cox cable for over 10 years. Never had a problem that wasn’t fixed instantly!! I love Cox Cable ❤️ ### 5/5 — Friendly *2026-08-20, version 3.69.0* They always work with you! ### 5/5 — Cox finally gave back and treated us fairly. *2026-08-17, version 3.68.0* We were paying for the best Internet and the fastest Internet with not the correct router modem, but whoever is running Cox caught the glitch and now have started making us pay way less and the correct amount. and cut our bill in half so Cox isn’t so bad when I thought they were gonna continue to treat us wrong they contacted me on their own to let us know that they’re going to install a new modem and cut the bill in hell they actually cut it more than 50% but they did as good stars this time. So we did not reach out to Cox decided to call us installed a new modem and a better modem with brand new cables, brand new ethernet cables plus an extra one and cut our bill about 55 to 60% less. ### 5/5 — Bad internet in 02907 , disaster *2026-08-16, version 3.68.0* I moved here a couple months and the internet in very very bad ### 5/5 — Great service *2026-08-15, version 3.68.0* Best price never changed since I had it ### 5/5 — Cox services *2026-08-15, version 3.68.0* Thank you for restoring my service after paying past due thanks ### 5/5 — No need for phone calls *2026-08-15, version 3.68.0* Anything that saves me from having to talk on the phone is valuable to me. It’s easy to navigate and you can do anything needed on your account through the App. Very happy with it. Also using Face ID to Log In is perfect. ### 5/5 — Muy útil *2026-08-13, version 3.68.0* Un buen servicio ### 5/5 — Good service *2026-08-13, version 3.68.0* Any time service has been interrupted Is has usually been restored very quickly. ### 5/5 — Convenient app *2026-08-13, version 3.68.0* Very user friendly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*