# Cox Business App by Spectrum — user reviews > 57 indexed App Store user reviews of Cox Business App by Spectrum by Cox Communications, Inc., rated 4.77/5 from 6,732 ratings. - Source: https://appshunter.io/ios/app/cox-business-app-by-spectrum/id1435820161/reviews - App overview in markdown: https://appshunter.io/ios/app/cox-business-app-by-spectrum/id1435820161.md - Rating breakdown: 5★ 5,919 · 4★ 380 · 3★ 153 · 2★ 40 · 1★ 187 ## What do users think of Cox Business App by Spectrum? Overall sentiment: negative **Pros** - 👍 Simple and straightforward - 💡 Convenient app for managing account - 🚀 Great customer service **Cons** - 🐛 Frequent app crashes and errors - 🔒 Security and login issues - 💰 Expensive and increasing prices - ⚠️ Unreliable service and disruptions - 🤬 Poor customer support and communication **Commonly reported bugs** - Unable to log in or access account through the app - App not compatible with M1 Macs - Call forwarding feature no longer working in the app **Most requested features** - Restore call forwarding functionality in the app - Add more account management features to the app - Improve app compatibility with newer devices and OS versions - Provide detailed data usage tracking ## Newest reviews (12 of 57) ### 4/5 — Lied to me. *2025-10-20, version 5.6.0* I was supposed to receive a $500 credit after 3 months and never got it. They scammed me gooood. ### 2/5 — bad service *2024-12-11, version 5.3.0* bad service but we have no option ### 2/5 — Cox Bussines *2024-08-21, version 5.2.1* Not happy with cox and I have had my acc since 1991 35 years . Cox is going to have customers go to other providers if not correcting the customer SERVIC! ### 4/5 — My monthly premium *2024-01-07* I never received my 50 gig upgrade to my email. Only received 5 gig!! I was sent two new motums to upgrade my internet also. My monthly coast doesn’t match what I was quoted. Please contact me. Thank you! Richard Berger ### 1/5 — Doesn’t make any since. *2023-12-13* Issue after issue with my payment options. I just don’t understand what the problem is, or why my payment options changed. ### 1/5 — Cox Business *2023-12-13, version 5.0.1* I very much dislike that you can no longer control the Fwd call option on the Business app any longer. ### 1/5 — Minimal capabilities *2023-12-13* This app really doesn’t do much. Was hoping to quickly view and retrieve voice mail messages and get alerts like I could with AT&T app. Starting to regret switching to Cox for my business line. AT&T had a good voice mail viewer app. ### 1/5 — Update took away functionality *2023-12-10, version 5.0.1* Can no longer check voicemail or forward calls. This app now has no purpose ### 1/5 — What’s the freaking point of the app? *2023-11-23, version 5.0.1* You used to be able to actually do things in the old version, now, all it does is redirect you to the website. LAME and WORTHLESS! ### 1/5 — Call forwarding *2023-11-12, version 5.0.0* This app NO LONGER allows one to forward numbers. While at the same time the service level has dropped that I need to transfer numbers. Cox Business is crap. ### 1/5 — New updated version with no call forwarding ability *2023-11-07* I cannot believe they dropped the ability to forward the phone with the App. That is why I have this App. You cannot forward the phone using a mobile device now. Please bring back the ability to forward the phone using the App. ### 1/5 — Recent update ruined app *2023-11-01, version 5.0.0* Please add phone forwarding back! It was the only reason I used the app and it was great!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Biggest rip off *2025-04-03, version 5.3.0* The app is fine. I am just writing this to let you know that this company is the biggest rip off of all time! Do not sign any contract with them or give them any of your money!!!!!!!! ### 1/5 — Terrible service *2025-03-31, version 5.3.0* Terrible service, I pay for nothing! ### 1/5 — Trapped, Lied to, & Dismissed. *2025-02-17, version 5.3.0* Trapped into a 2yr contract I started in 2018, that I can’t cancel without a $1400 fee. It’s 2025, wow. Combative account manager. Disruptions in services without any compensation of any kind. ### 1/5 — Useless *2024-09-29* I’ve tried a lot of useless apps over the last 15 years and this is easily in the top 10 most useless apps ever. You will have to use the web for most functions (and sign in again) so just save a step and use their website. ### 1/5 — Reminder *2024-09-20, version 5.2.1* Is the a reminder feature? $30 late fee is quite high ### 1/5 — Bad pricing *2024-04-16, version 5.2.0* Cox keep raise up the price every month and when call them say sorry , thats not acceptable, they keep steal $ ### 1/5 — Call Forwarding *2024-03-19, version 5.2.0* Please put the call forwarding back into the app. ### 1/5 — No more call forwarding *2024-02-09* After removing call forwarding from the app, now you have to log I to the website to set up call forwarding. If you donut off your phone it. Takes 5 minutes to finally set it up. Please fix this. Why would you remove call forwarding from your app and make it so difficult. This is really the only reason anyone needs to use the app or online account on a daily basis. PLEASE PUT BACK CALL FORWARDING ### 1/5 — Too expensive *2024-01-17, version 5.0.1* Your price has increased too much. I’m finding another provider. ### 1/5 — Update Made this App Terrible *2024-01-15* Used this app frequently to manage forwarding phone calls. Now it’s impossible to do it through the app. Have to log in through internet which takes forever and makes the app pointless. ## Most praised reviews (10 highest-rated) ### 5/5 — Ray J *2026-07-06, version 5.10.0* I love how easy it is to pay your bill ### 5/5 — Chapter 105 Live! *2026-05-12* The President of the United States, the very Executive branch, his communications and livelihood are like every single blue blooded American, protected today. Further, when his “Defense Utility,” is attacked, or the ability to feed himself, due to something called “Micro-terrorism,” essentially the abuse of intelligence apparatus in the ultimate goal of unlawful termination, very much life cessation. Today, “Undercover Boss,” caught them all on District of Washington DC record! “End Game” was never a game. Finished at last, Jason J. Gambert P R E S I D E N (T.) ### 5/5 — Cox makes me Pay a Month in Advance for Service! *2026-04-23* I will never forget the life of me understand why they COX always send a bill to me for the next month and I haven’t even received those services and nobody can give me an explanation that makes sense, so I never pay it and only pay for the current month I am in and I get dinged and charged with late fees, it’s not fair. I’m a hard-working an American man with the family defeat and the mortgage to pay so why should I pay for something I haven’t even received yet??? ### 5/5 — My Laptop *2026-02-12* I couldn’t sign in to my BiZ Account and don’t know why but the Mobile App is pretty good ### 5/5 — Grateful *2025-12-16* Wherever I have moved to Cox‘s always been there. And being able to pay on mine when I don’t have enough money to pay the full amount.. Art has only have done the amount and that they offered me. And I thought I had to talk to an actual person. I went to find out what time they reopened. And it was so easy to Access was incredible. Grateful, Sarah🐾🐾🎄 ### 5/5 — Luxury Auto *2025-03-03, version 5.3.0* The Name You Trust ### 5/5 — Thanks for all waiving fees *2024-07-09* I had many troubles with My Business Debit Card and your Staff always help me and assist waiving and keep all straightened! Thanks Small Bussiness Single Dad and Blessings from RILIONGRACIEPENSACOLA ❤️ ### 5/5 — Horrible App *2024-02-12* The Cox Business app works twice a month… if I’m lucky. It is always have issues and errors and connection problems. ### 5/5 — Owner *2023-05-17, version 4.2.1* Simple. Love it. A click of a button 👍👍 ### 5/5 — Customer Service Tech Eli is Fantastic! *2022-10-14* Called in because I totally messed up my business account when attempting to forward the phones. Eli not only helped me fix it, but took the time to teach me what I was doing incorrectly and how to make sure I do it correctly in the future! Thank you very much! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-18.*