# Cox WiFi by Spectrum — user reviews > 690 indexed App Store user reviews of Cox WiFi by Spectrum by Cox Communications, Inc., rated 4.30/5 from 132,310 ratings. - Source: https://appshunter.io/ios/app/cox-wifi-by-spectrum/id1419778819/reviews - App overview in markdown: https://appshunter.io/ios/app/cox-wifi-by-spectrum/id1419778819.md - Rating breakdown: 5★ 97,576 · 4★ 9,755 · 3★ 5,480 · 2★ 3,697 · 1★ 15,802 ## What do users think of Cox WiFi by Spectrum? Overall sentiment: negative **Pros** - 👍 Much improved communication - 👍 Concerned about customer issues - 👍 Quick and professional repair service **Cons** - 🐛 Bandwidth splitting not working as expected - 🐛 Frequent internet outages and disconnections - 🐛 Unreliable internet and WiFi connection - 💰 Overpriced for poor service - 🐛 Panoramic WiFi issues - 🐛 Parental controls not functioning properly **Commonly reported bugs** - App access denied after technician visit - Incorrect time displayed in app - Inability to log in to app **Most requested features** - Increase data download limits - Ability to set specific time allowances for internet access - Real-time data usage tracking - Improved notification system for outages ## Newest reviews (20 of 690) ### 3/5 — Ok *2026-09-13, version 6.6.0* Service isn’t as good as it used to be. ### 3/5 — Outages *2026-09-09, version 6.6.0* I simply wanted to say that we have too many outages, and some of them are not seen by the cops team when I call in, so I don’t call in as often I simply troubleshoot myself most of the time. It is if our house is the one house on our street that has a bunch of problems with Cable and connections, I don’t know that for a fact, but it’s my assumption based on the number of calls that we’ve made. Nonetheless, I would rather have Cable than nothing. Additionally, there are many many times when we only have two bars in our house that is very open, our modem is wide open, and everything they were supposed to do is being done, I just want to say that for the record before anyone asked. We appreciate your Technicians and all of the hard work that they do when we call in, but you must understand that this is really frustrating when it happens and it always seems to happen during a really good movie that we wanted to watch. Thank you for your time and consideration. Respectfully, Sean, T Murray ### 2/5 — Poor performance *2026-09-09, version 6.6.0* The performance of the wifi router is horrible. Over all worse than DSL and Century link so now you now how poor. Just haven’t had time to work through issues since last call. Hard wire to router performs adequate so I believe problem is with router wifi even in direct line of site. Single is good to adequate WiFi has a serious problem transferring data and has since it was installed. ### 1/5 — Never works *2026-08-29, version 6.6.0* Well the internet works but the app never lets you login so I never can control who’s on or change the name of my network ### 2/5 — Internet *2026-08-28, version 6.6.0* Always issues ### 1/5 — Super Minimal Parenting Controls. *2026-08-28, version 6.6.0* The effort put into the security is laughable. You can’t enter website, keywords, or apps that you want to block from children. And kids just change their computer name to get around the downtime schedule. ### 1/5 — Horrible service *2026-08-27, version 6.6.0* I’ve had Cox for decades! It’s not reliable anymore, service consistently disconnects and stops working all day every day. My internet connection doesn’t connect! Just stops loading and I have to restart my router 4-5x to get through one movie. My security cameras never work and are unreliable because of the horrible internet connection and WiFi issues! I absolutely hate COX now! ### 1/5 — Outage *2026-08-25, version 6.6.0* My cable went out ### 2/5 — Internet *2026-08-23, version 6.6.0* Always buffering even after you pay for service call ### 1/5 — TERRIBLE APP *2026-08-23, version 6.6.0* This useless app should be removed from the App Store altogether. It’s garbage. Logs you out of the app constantly. Updates are trash and pointless. Why even bother trying anymore? Absolute trash! ### 1/5 — Jack *2026-08-22, version 6.6.0* Barely works at all ### 1/5 — Cox wi-fi *2026-08-22, version 6.6.0* The AI is always blocking communication and you cannot get a person Tech support is limited and notifications of outage is limited. When there is an outage we should be reimbursed and cost is too high! Home safe went away and then forced me to take a phone that I never use! But charged every month! This is extortion and greed! Cox is not customer friendly and has gotten too expensive! ### 1/5 — Cox Sux *2026-08-21, version 6.6.0* Pathetic service and SO many outages ### 1/5 — Terrible Internet *2026-08-17, version 6.6.0* My internet buffers and buffers its really aweful. There seems go be no fix it. I’ve trued. ### 1/5 — Loyal customers over 35+ yrs and pay way more than newbies- to have to call yearly when they up bill *2026-08-17, version 6.6.0* The WiFi connection is awful and the amount we pay for 35+ years of loyalty to cox is ridiculous. Especially, when new customers don’t pay close to what we pay. Their customer is awful as well. ### 1/5 — Overages *2026-08-17, version 6.6.0* Idk how it’s possible I go over. I use to have unlimited WiFi but now I get charged $100 extra a month. It’s time to go somewhere else ### 3/5 — Cox, you should be embarrassed. *2026-08-16, version 6.6.0* I do not get connection throughout my house. I pay for the best service cox offers. Rather than provide a service that is sufficient. Cox wants you to buy/rent extenders/repeaters, or purchase a third party router that works as advertised and better, in my experience, which does not need additional plugin devices throughout the house… just to operate as advertised. Shame on you Cox. ### 1/5 — Internet *2026-08-16, version 6.6.0* It only works half the time. Cox has one excuse after another they know what the problem is, but they won’t say what it is. They’ve got other things more important to fix besides you. ### 1/5 — Internet connection drops once a day *2026-08-16, version 6.6.0* Inconsistent ### 1/5 — Nothing but problems *2026-08-15, version 6.6.0* We have had someone come multiple times to try and fix our suppose of high-speed Internet. I think there’s a problem with the neighborhood hook up, but that should not come back on us. We pay a lot of money to have Internet come to our home through Cox so we could pick any other company. The people that come out to help fix our so nice but the company itself cannot figure out what the problem is and we are about to switch. We have been with Cox for almost half my life and since we’ve been in this house, we have literally had nothing but problem after a problem and I am sick of it ## Most critical reviews (10 lowest-rated) ### 1/5 — Extensive wait time *2026-09-10, version 6.6.0* For the past two days I have had problems and each time I had to wait over thirty minutes to speak to anyone. Ridiculous! ### 1/5 — WiFi rewiew *2026-09-08, version 6.6.0* Constantly having stoppages of Wi-Fi and or the speed that you are paying for slowly starts decreasing unless you restart your router or contact Cox for them to reset the system. I’m constantly having to restart my router every three days just to get what I’m paying for. About to go with another provider who’s offering more speed for less money ### 1/5 — Just redirects to the website *2026-09-07, version 6.6.0* This app is completely unusable. Anything you need just takes you to the website on your phone's browser. So what's the point of the app? By the way, my Cox internet has been out for five hours now. No text, nothing. Shame on this monopoly of a company. ### 1/5 — No lo recomiendo *2026-09-06, version 6.6.0* Te dicen un precio y cuando llega el Bill de pago te quiere cobrar más ### 1/5 — Service Outages *2026-09-04, version 6.6.0* We average 10 to 15 outages a month. Service is horrible for the $140.00 a month we pay. ### 1/5 — COX INTERNET *2026-09-04, version 6.6.0* Since COX merging with Spectrum, the internet connection has been dropping multiple times during the day. I am becoming irritated and about to switch to the other company ### 1/5 — Poor customer service and back to back no shows *2026-09-04, version 6.6.0* I’ve had Cox internet for almost 20 years bundled with TV. I cancelled the TV package and went with YouTube TV because the cost had gotten so high. Once I cancelled the TV package I now have lags and spinning daily while trying to watch the TV apps. I called for service and spoke with a supervisor (Becka) who guaranteed to get it fixed and scheduled a technician (Anthony) the next day from 5pm-630pm. Got a call at 7 that he wouldn’t make it, and said I’ll talk to scheduling and get this set as a priority for tomorrow for the same time frame. I also received a text after that call that I had been rescheduled and then a second one that it was cancelled, as well as an email saying I had switched equipment. I called Anthony back and he said it comes in weird but I see that it’s good so don’t worry. Next day didn’t show again so called customer support again and was less than helpful and said I’ll just give you a $20 credit. I’ll be cancelling Cox and moving to AT&T fiber ### 1/5 — Always disconnecting *2026-09-03, version 6.6.0* Cox charges are so expensive and the WiFi keeps disconnecting ### 1/5 — So bad *2026-09-02, version 6.6.0* 2 customer support chats. 2 customer support calls. Deleted app and restarted phone. Cleared browser cache. 3 hours of effort. Logged into website and regular cox app just fine. Still won’t let me log in. ### 1/5 — Service interruption *2026-08-30, version 6.6.0* Too many interruptions to service this month than I can count! ## Most praised reviews (10 highest-rated) ### 5/5 — Crying kids *2026-08-07, version 6.5.0* Helps me shut my kids WiFi off when they are bad🤣🤣🤣 ### 5/5 — Unable Sign In Cox P. WiFi App on iPad *2026-07-13, version 6.3.0* Unable to sign in to Cox Panoramic WiFi app on my iPad A16, which is WiFi only (no cellular). Forced to use smaller screen of my iPhone to log in to Cox P. WiFi app to view account & settings. WTH!?? ### 5/5 — So much control *2026-05-11, version 5.73.0* I love this app ### 5/5 — Unreliable *2026-05-09, version 5.73.0* Very slow service and WiFi drops too often ### 5/5 — Better than we think *2026-05-08, version 5.73.0* This app is good. I’m in a Hurricane area and I can rely on it for solid information. Plus I don’t have to call anybody. I appreciate the service ### 5/5 — Una herramienta *2026-05-03, version 5.73.0* Excelente hay puedes controlar toda tu casa. ### 5/5 — Customer *2026-04-14, version 5.72.0* Cox service is the Best. ### 5/5 — Unreliable *2026-04-01, version 5.71.0* I work from home and I can’t go a week without outages. It gets worse and worse. I lost 3 days of work. I tried at the beginning of the year to see if I qualify for a discount after cost went up.I have been a customer for over 20 years and I was shut down fast. I don’t mind paying if service is warranted but by no way this service is NOT that ### 5/5 — Freezes *2026-03-21, version 5.71.0* Every time I go to the home screen it freezes every single time and then kicks me out ### 5/5 — Best WiFi service hands down *2026-03-16* I recently moved to a new address and there was no cable coming into my home. I spoke someone at cox and at first was told it was going to cost me $100 to have them install the correct wiring so that I could get WiFi. After doing a little bit of complaining to management I got a call from a wonderful lady that works with cox from her home in Escondido, her name is Susan. She was able to order my installation completely for free and to get the panoramic WiFi at a pretty decent price. I am overall very happy with my new service. I have since then had a few questions about getting cox for my cell phone provider an since Susan gave me her phone number she has been amazing at always answering all my calls and giving me the best information that she has with regards to pricing etc. this is something I am giving careful consideration to in the near future. For now I am happy with everything and cox has been amazing. Nothing bad to say from this end. Thank you cox cable for delivering amazing customer service and having very competitive pricing for my needs. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-16.*