# COZY Wallet — user reviews > 61 indexed App Store user reviews of COZY Wallet by Delta Hub Ltd., rated 4.90/5 from 2,507 ratings. - Source: https://appshunter.io/ios/app/cozy-wallet/id6502897143/reviews - App overview in markdown: https://appshunter.io/ios/app/cozy-wallet/id6502897143.md - Rating breakdown: 5★ 2,345 · 4★ 87 · 3★ 31 · 2★ 10 · 1★ 34 ## What do users think of COZY Wallet? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Seamless functionality - 💡 Interesting features like Market Battle - 🔒 Secure wallet - 💰 Affordable fees **Cons** - 🐛 Glitches and bugs after updates - 🤖 Poor customer support - 🚫 Restricted account access and locked funds - 🚫 No swap functionality - 🚫 Does not support KYC for China **Commonly reported bugs** - Frequent app crashes and freezes - Issues with sending certain coins - Account lockouts and restricted access **Most requested features** - Add notification settings to control new coin announcements - Improve bug reporting process ## Newest reviews (10 of 61) ### 3/5 — 🙏ถึงที่หมายอย่าลืมที่มา🫶 *2026-05-25, version 3.3.9* เวลาเยี่ยวยาทุกสิ่ง แต่การยอมรับความจริง รักษาทุกอย่าง 🫆 ### 2/5 — 不支持中国大陆kyc *2026-03-29* This app doesn't support KYC verification for mainland China, but they won't remove the option for that region either **Developer response:** We sincerely apologize for the confusion and frustration this has caused. Due to regulatory compliance, we currently do not support KYC verification for mainland China. We completely agree with your point about the region still being listed in the app, and we have forwarded this feedback to our product team to update the interface and prevent further misunderstandings. If you need any assistance, please contact us at support@cwallet.com. ### 3/5 — Great app but no longer easy to report bugs *2026-01-22* Update: thanks for the reply and email. Will do. I’ll await any new updates to the app for the notifications. I use to be able to submit a form to report bugs. Now I have to deal with the AI support who can’t report bugs or live support who refuses to send a bug reported to the tech team. I’ll try to report one for now. Please add a notification option in settings that also allows us to turn off of new coin announcements. **Developer response:** We apologize for the inconvenience. We are currently developing a Bug Report page and optimizing notification settings to let you filter specific alerts. In the meantime, please contact support@cwallet.com for bug reports. Thank you! ### 5/5 — Best wallet to use! *2025-12-06, version 3.2.3* One of my friend told me about this wallet like 3months back n since then i am using it its one of the sexiest wallet i have used! Honestly 🫡♥️ ### 5/5 — the best wallet *2025-12-03, version 3.2.3* great apps ### 5/5 — Love it *2025-12-03* Awesome wallet, easy to use, my go to for any big swaps or cross chain trading. ### 5/5 — Does the job *2025-12-03* I use the wallet through telegram and it works seamlessly ### 5/5 — Cwallet one of the most trustable crypto holding app ever. *2025-12-03* I have been using this app since 5 months and i have seen no errors what so ever, i used every features, bought crypto and more without any convenience i got my amount and received and swapped. This is one of the most trust able crypto holding application in my opinion! ### 3/5 — New update needs fixing *2025-12-03* The new update messed everything up, nonstop glitches, have to force close the app like 4-5 times before it lets me send my coin out. Needs bug fixes asap. ### 5/5 — The og wallet *2025-11-24, version 3.2.2* The best wallet i have been using for past 2 years and never faced a issue support team of this wallet is superb and fabulous work they are doing thank you ! C wallet ## Most critical reviews (10 lowest-rated) ### 1/5 — Incompetent and Inefficient *2026-08-06* Live support doesn’t help with anything , wallets randomly going down for maintenance, so many problems. Find a different app to use! These people will process a bunch of your transactions and work fine for awhile, but if you start using them with bulk amounts they will force a KYC. If you submit it, they will ask for more verification at a later time. Basically trying to find any reason they can to withhold your funds. **Developer response:** We sincerely apologize for your frustration. Rest assured, CozyWallet never arbitrarily withholds users' funds. Additional verification on bulk amount transactions is a standard regulatory requirement to ensure asset safety and prevent fraud. Please email support@cwallet.com with your issue so we can prioritize and resolve your case as soon as possible. ### 1/5 — Fake *2026-06-01* It requires you to signup and login, which means its AppStore claim the “no data is collected” is a lie, and also it’s not decentralized as it claims. Beware of this wallet; they can spy on your activity based on your email and other personal info. **Developer response:** Hello. CozyWallet is a custodial wallet, so an email signup is a standard requirement to secure and recover your account. This does not mean we track or 'spy' on your private activities; we strictly respect and protect user privacy according to our policy. For any questions regarding our data guidelines, please contact support@cwallet.com. ### 1/5 — Can’t buy crypto *2026-05-05* Every time I need to buy currency, I need to contact support to get enhance verification, and at the end I need to ask a friend to buy it for me and then transfer it to my account because cozy wallet takes a long time to fix the issue, this is my 3rd time trying to buy and it doesn’t let me. It is time to start looking for other app! **Developer response:** We sincerely apologize for the frustration with buying or selling. To ensure fund safety and regulatory compliance, strict identity verification (KYC) is required for these kinds of purchases, as detailed in our Help Center. Please email your account details to support@cwallet.com so our team can expedite your enhanced verification immediately. ### 1/5 — Froud *2026-04-22, version 3.3.6* Froud ### 1/5 — Ordering of gift card *2026-04-05* I order a gift card and i was debited but i do not receive what i order for **Developer response:** We sincerely apologize for the inconvenience. We completely understand your frustration regarding the deducted funds. To help us investigate exactly what happened with your gift card, please contact us at support@cwallet.com and include your order ID. Our team will look into the issue and help you get this resolved! ### 1/5 — 詐欺アプリ *2026-03-26, version 3.3.5* 入金したのに反映しません 問い合わせも無反応 詐欺アプリです注意してください ### 1/5 — They take your money and never return it *2026-02-19* I sold usdt through cozy wallet and I never received my money. Worst customer service! **Developer response:** We sincerely apologize for the issue with your order. To help us investigate and resolve this immediately, please send your order ID and relevant screenshots to support@cwallet.com. We are here to help! ### 1/5 — 無責任の恐怖 *2026-02-17, version 3.3.4* 2000ドルを自身のアカウントに送金したものの反映されてない。サポートはあらゆる理由をつけては時間を伸ばし、最後には無視されてます。新しく問題を申請すると返信は来ましたがKYCなど同じ作業を繰り返しやれと言っています。後悔しますので日本の方は利用しない方が良い。 ### 1/5 — Great app but no longer easy to report bugs *2026-01-08* I use to be able to submit a form to report bugs. Now I have to deal with the AI support who can’t report bugs or live support who refuses to send a bug reported to the tech team. I’ll try to report one for now. Please add a notification option in settings that also allows us to turn off of new coin announcements. **Developer response:** We apologize for the inconvenience. We are currently developing a Bug Report page and optimizing notification settings to let you filter specific alerts. In the meantime, please contact support@cwallet.com for bug reports. Thank you! ### 1/5 — Live support *2025-12-26, version 3.2.6* I liked the app till few months ago but their live support service is really trash takes too much time to reply. Due to this i was forced to shift on a different app ## Most praised reviews (10 highest-rated) ### 5/5 — Best wallet ever *2026-06-04, version 3.4.0* Cozywallet is best because it’s very easy to use. Simple one app to offer all the features which anybody needs. On top of that they have many useful tools to make your life easier. ### 5/5 — 良い *2026-04-26, version 3.3.7* 今の所不便に思うことは特にない。普通に使いやすいと思う。kycも早いし ### 5/5 — Excellent *2026-02-26, version 3.3.4* Excellent application enjoy it so much!! ### 5/5 — How I Sent Money To Prophetess Barbara’s Cozy Wallet *2026-02-18* Thank you 🙏🏾 ### 5/5 — Holy Smokes *2026-02-09* Definitely one of the best wallets I’ve ever used. The Futures tab has interesting “games” Market Battle is my favorite. ### 5/5 — Lonnie *2026-02-07, version 3.3.2* Cards ### 5/5 — Scam do not waste time or money *2026-02-03* I’d give zero stars if I could. They lie they lie and lie some more. Referrals forget about it. Customer support they say to you “not our problem” they like to solve customers problems by sending screenshots of instructions. My nephew’s parrot could create a better app. Shame on you **Developer response:** We sincerely apologize for your frustrating experience with our support and referral program. We want to make this right. Please email the details of your issue directly to support@cwallet.com so our senior team can investigate and resolve this for you. We love and respect your parrot, little cutie lets join CC 🌷 ### 5/5 — Cool! *2026-01-31, version 3.3.1* Fast and easy transfer ### 5/5 — Scam app *2026-01-09* This app was nothing but trouble from the download on. It acted like I already had an account and notified me that someone tried logging in on another device, in another city, 8 hrs into the future! Deleting and never returning. Feels like I tapped into a scam ring! BEWARE!!! **Developer response:** Sorry for the inconvenience. We understand your feelings, but this is likely a technical misunderstanding, not a scam. Please contact support@cwallet.com so we can verify the specific logs for you. ### 5/5 — Best Wallet Ever Used!! *2025-12-06, version 3.2.3* Guys They offer best exchange rates and low less fees and more helpful support thanks ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*