# CPOMS Authenticator — user reviews > 51 indexed App Store user reviews of CPOMS Authenticator by MERITEC LIMITED. - Source: https://appshunter.io/ios/app/cpoms-authenticator/id1093080934/reviews - App overview in markdown: https://appshunter.io/ios/app/cpoms-authenticator/id1093080934.md ## Newest reviews (17 of 51) ### 1/5 — Not good *2023-11-13, version 2.0.11* Every time I go to the Authenticator on my phone it doesn’t give me the password and I have to download it again from the AppStore. Nobody has been able to sort it. Wasting lots of valuable time. ### 1/5 — Can’t log in! *2023-10-10, version 2.0.11* It’s asking for a QR code which no one has, so I can’t log in. This problem needs fixing asap! ### 1/5 — Does not work *2023-09-09, version 2.0.11* All I have is a message asking for a QR code!… supposed to be showing me an authentication code ### 1/5 — App has got worse! *2023-09-07, version 2.0.11* Have to uninstall and reinstall this app on a nearly daily basis. Never used to be this bad! ### 1/5 — ZiggyCat* *2023-06-30, version 2.0.11* Have to delete & reinstall at least every week. Frustrating! ### 1/5 — App freezes constantly *2022-11-22, version 2.0.9* App freezes constantly ### 1/5 — Access *2022-09-28, version 2.0.9* It’s now asking to scan QR code through my camera which is won’t allow access to add an action or access sensitive data which I need to. Basically useless ### 1/5 — Disappointed *2022-09-17, version 2.0.9* As with others, the app keeps freezing. Argh. ### 1/5 — Poor app *2022-06-16, version 2.0.9* Constantly having to delete and reinstall app as it just doesn't load after one or two uses. Incredibly annoying. ### 1/5 — Annoying *2022-02-01, version 2.0.8* I have to delete and reload the app from the App Store at least 3 times a week Drives me nuts! ### 1/5 — Unable to give 0 stars *2022-01-02, version 2.0.8* I use the Authenticator to get elevated access. I now have to delete and reinstall to generate a code every single time. Really annoying! ### 1/5 — Recent problem *2021-12-17, version 2.0.8* Has been fine but through December the app says I need to scan a QR code and there is no QR code on the website to scan. Therefore I can not get the correct required access when I login because the app has stopped giving an authentication code needed. ### 1/5 — DSL *2021-11-09, version 2.0.8* Same issue as those which have been previously reported. Cannot elevate access and not a QR code in sight!!!!! ### 1/5 — Useless *2021-10-19, version 2.0.8* This doesn’t give me a code anymore. So totally useless. I can’t access all areas and I really need this for my work. Please listen to all the complaints and help us. I get asked to scan a QR code. There’s no QR code to scan anywhere?? ### 1/5 — QR codes *2021-08-27, version 2.0.8* I don’t understand what QR it’s asking for as I just want to be able to read reports sent by elevating my access? ### 1/5 — Headteacher *2021-05-19, version 2.0.7* Utterly useless. Updates now mean I can’t access CPOMS. Screen to access a qr code comes up but no qr code. Deleted and reinstalled several times to no effect. ### 1/5 — Totally unreliable *2021-05-12, version 2.0.7* Constantly freezing and reverts to scanner only on staff phones. ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues *2024-12-06, version 2.0.12* Needs constant reinstalling ### 1/5 — Poor *2024-11-11, version 2.0.12* Same issue as everyone else,, I have to uninstall and reinstall everyday. Absolutely unacceptable and wastes time ### 1/5 — Why still not fixed? *2024-09-16, version 2.0.12* I have to delete and reinstall every single day - can only get one or two uses out of it before it freezes. This is completely unacceptable for a safeguarding app - having to delete and reinstall in a child protection meeting in front of social workers and police was utterly ridiculous. I have contacted CPOMS several times and they have done nothing. ### 1/5 — Obviously don’t care! *2024-09-05, version 2.0.12* Despite all the reviews about the need to delete reinstall this app, it is still a problem. If I had my chance again I would not have bought in CPOMs. ### 1/5 — Very poor *2024-07-04, version 2.0.12* When opened to authenticate does not load. Constantly have to close app and reopen. Just such a poor functionality ### 1/5 — Very poor *2024-06-11, version 2.0.12* Same issue as everyone else, have to constantly delete and reinstall after a couple of uses. This has been going on for a long time now and needs fixing. ### 1/5 — Unreliable *2024-03-27, version 2.0.11* Unfortunately, virtually every time I go to elevate my access using the app, it doesn’t work and I have to delete it and re-download it. ### 1/5 — Poor *2024-03-01, version 2.0.11* Constantly gets stuck on loading screen so it’s not possible to get into app without reinstalling daily. ### 1/5 — Never works! *2024-02-15, version 2.0.11* Constantly have to delete and re install same as everyone else on here so please update the app to fix this. There are plenty of authenticator apps out there that work so I’m sure someone can work out how to sort this. ### 1/5 — Doesn’t work *2023-11-23, version 2.0.11* This app only seems to work when I reload it, then I get about 2 or 3 successful attempts before it crashes again. Very frustrating. ## Most praised reviews (7 highest-rated) ### 5/5 — It’s easy when you know how! *2020-11-06, version 2.0.4* If your CPOMS app needs to scan the QR code, ask your school’s CPOMS admin to remove your security key and then log in to CPOMS and go to Account settings then Security keys add new device. This is where the QR code is. ### 5/5 — Simple and Easy *2020-08-24* Must have a CPOMS account which has been authorised at the higher level to use. Simple and easy. By turning on notifications it pings when you log in on your phone’s browser which you can click on and quickly authenticate saving you a few seconds. ### 2/5 — Wheel of doom *2024-01-16, version 2.0.11* Frequently have to delete the app and reload it as it often won’t open (wheel of doom) ### 2/5 — Doesn’t work *2021-11-30, version 2.0.8* Until recently was working fine. Now saying no QR code to scan. Not able to log in to elevated status! Can anyone help? ### 2/5 — Is now asking for QR codes which are not used so can’t log in - help please! *2021-07-15, version 2.0.8* Usually really reliable but it is now asking for WR codes which are no longer used, meaning I can’t elevate my access ### 2/5 — Crashes when trying to authenticate new phone *2021-01-07, version 2.0.4* Every single time one of our elevated access users needs to authorise a new phone, the app crashes, won’t reopen and has to be deleted and reinstalled. ### 2/5 — Change to service *2020-11-23, version 2.0.4* When I open the app it now just goes to a screen saying QR code but this does not allow me access to the usual approve screen --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*