# CQ Hotels — user reviews > 33 indexed App Store user reviews of CQ Hotels by Club Quarters Management Company, LLC, rated 2.21/5 from 58 ratings. - Source: https://appshunter.io/ios/app/cq-hotels/id1246052651/reviews - App overview in markdown: https://appshunter.io/ios/app/cq-hotels/id1246052651.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 4 · 2★ 3 · 1★ 36 ## Newest reviews (14 of 33) ### 1/5 — Can’t Login *2023-07-11* The app says my credentials are invalid. Password resets don’t help. Nothing works. Customer service has no idea what to do. Functionally useless. ### 1/5 — Can’t Log In *2023-06-12* I can’t even get this thing to log me in. I’ve tried the forgot my password several times. I’ve tried different password complexities. It doesn’t matter. It just said it’s invalid. ### 1/5 — Doesn’t Work *2023-06-02* App doesn’t work. Claims my credentials don’t work but I can login on the website just fine. ### 1/5 — Doesn’t work *2022-09-30* Most actions result error message. No mobile check in. No mobile check out. No ability to review bill. No mobile key. Reservations have to be added manually. This app has no functionality in any meaningful way. Surprisingly terrible! ### 1/5 — Doesn’t work *2022-05-18* I downloaded the app an hour after I made my booking and it came back and said the name on my reservation does not match the name on my profile with them. I checked, and of course they match perfectly, so I deleted the app and had to check in at the front desk. ### 1/5 — Cumbersome *2022-04-15, version 5.7.18* Very clunky. Poor layout. ### 1/5 — Don’t bother *2021-09-22* The password doesn’t take even after I logged in from a computer, the app refuses to accept it. It can’t find your reservation, etc. completely useless. ### 1/5 — Waste of time *2020-10-03* I tried online checkin, unable to located my reservation. I spent more than 1 hr exchanging email with hotel app support but with no solution. I physically checked and the apl doesn't work, not even as room key or tv remote. ### 1/5 — Useless *2019-12-12, version 5.7.7* This app is really useless and has been ever since it was launched. It takes ages to open, and when it finally does I have to re-type my password over and over again because there’s a bug in the system. Also, it doesn’t register my visits, and it doesn’t show the actual number of points I’ve earned. ### 1/5 — Absolutely awful *2019-05-29, version 5.6.1* I’ve tried, I’ve really tried. But enough is enough. I’ve emailed them, I’ve had responses from both IT managers and Directors saying it was fixed, it never is, so I am finally deleting. Considering I stay there virtually every week, this is really disappointing for me. Main problems are constantly being logged out, room key is never available, and now no confirmation that I’ve successfully checked in. Don’t waste your time. ### 1/5 — Doesn’t work *2019-02-14* Have to regularly re login. Nothing works as expected. Crashes. Constantly pops out to the website. This is my first, and will be my last stay at Club Quarters because of how terrible this apps is **Developer response:** Hi Troy, thanks for downloading our app and for your feedback. I'm sorry to see you were experiencing some issues with it but I'm sure I could help you resolve them. Feel free to email me at appsupport@cqhotels.com so I may troubleshoot and offer my assistance. --Lisa ### 1/5 — Don’t waste your time *2018-12-17, version 5.5.3* Nothing works on this app. Probably the worst I’ve ever tried. ### 1/5 — Great hotel. Crappy app. *2018-12-14* I get nothing but a Connection Error on the initial screen. App doesn’t work. **Developer response:** I'm glad you love our hotel but disappointed to read you were having an issue with our app. I'd love to help you resolve that issue. Feel free to email me at appsupport@cqhotels.com. - Lisa ### 1/5 — Connection Error *2018-12-05* Downloaded last week and get “connection error” message and the app freezes on opening image. Got this problem before the latest update, deleted it and upload, but still same problem. **Developer response:** Thank you for downloading our app and for your feedback. We're sorry to learn you're experiencing a connectivity issue and would love to help you resolve it. Please feel free to email us at appsupport@cqhotels.com at any time so we can work with you directly to solve your issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not work *2025-05-23* You just get an error message sayin “page not found” when attempting to add an upcoming reservation. Didn’t get anywhere with the app. ### 1/5 — Garbage *2024-12-10* Doesn’t work at all. Not one but. ### 1/5 — Can’t add a reservation *2024-05-20* When i try to add a reservation the app redirects to a Page Not Found website. ### 1/5 — Waste of an app *2024-03-09* Does not work. Can’t add a reservation because it goes to a web page that is “not available”. Huh? ### 1/5 — Worst hotel app *2024-02-23* What is the purpose if you direct everything to your website? Might as well delete. ### 1/5 — Really bad app! *2023-10-13, version 6.1.1* The previous version of the app stopped working as they were upgrading. The latest version is even worse. I can’t add any bookings, can’t access my rewards etc. It’s just all very poor and not what you would expect from a large hotel chain! ### 1/5 — Terrible UI *2023-10-09* This app is pretty bad. The accounts for CQ and CQ rewards are somehow not the same. Trying to view your account within the app prompts a browser window, which requires a second login. The second login does not function correctly and redirects you back to the landing page endlessly. Existing reservations do not appear under “upcoming stays.” ### 1/5 — Doesn’t work *2023-08-17, version 6.1.1* You can’t register, it just errors. Been like that for months. ### 1/5 — App doesn’t work - even after new updates! *2023-08-17, version 6.1.1* So frustrating! The previous version of the app didn’t work and there were issues logging in and accessing any information. This was the case for years which is so unacceptable by modern hotel standards. They just put out and update to ‘fix login’ issues and now I can login but still not access profile information or anything related to previous stays and reward points. Inexcusably bad. If you value your customers then please invest in your technology! This puts me off booking with CQ at all. ### 1/5 — Doesn’t work *2023-07-25* I’ve been able to register but it does not let me log-in. I have reset the password and tried multiple times to log-in but continuously says my email and password and invalid. I give up. ## Most praised reviews (7 highest-rated) ### 3/5 — Non permette accesso *2023-08-19* Segnala di continuo errore email o password nonostante verifica e recupero password ripetuti. Risolto il precedente problema, è una app interessante e ben fatta. Unico neo, non c’è la mia prenotazione. Alla soluzione anche di questo pecca, darei un 5 ### 3/5 — Clunky and waste of time *2019-11-09* The concepts in this app are great, if they actually worked. Shows I’m signed in (Log Out is an option) but keeps asking me to log in, producing Something Went Wrong with each attempt. I can see reservations appear most of the time but when attempting to access them, it requires entering in email address or conf #, what’s the point of having a profile and being logged in to the app, if you have to keep entering all the info the app should in theory be able to pull from your profile. Still haven’t gotten the mobile key or checkin/checkout functions to work. What a joke. ### 3/5 — Reservation didn’t appear *2018-09-21* Unintuitive **Developer response:** Thank you for downloading our app and for your feedback. We're sorry you weren't able to see your reservation and would love the opportunity to help you with that. Feel free to send us an email at appsupport@cqhotels.com. We hope you will continue using the CQ Hotels App, as we are always working on making enhancements and improvements. ### 3/5 — Nice idea *2018-09-18* The app is a nice idea but I’ve not been able to get all of the functions to work. I can’t use my iphone as a remote and haven’t been able to use the key function. **Developer response:** Thank you for downloading our app and for your feedback. We're sorry to see that not all the features were working for you; we'd be happy to work with you to resolve them. Please email us at appsupport@clubquarters.com so we can troubleshoot the issues. ### 3/5 — A good start *2017-10-11, version 5.1.10* Not bad for version 1 - but where’s the check out option? Used this to check in for a stay in London - the key worked perfectly but no option to check out & get a receipt. Looking forward to version 1.1! ### 2/5 — Checkout doesn’t work *2022-08-13* I downloaded the app to checkout from my stay. It wouldn’t let me checkout. Kept saying I was already checked in. ### 2/5 — Endless login loop! *2019-10-21* Nice app if and when it works, but it asks me to relogin constantly, and gets stuck in a loop of asking me to... and the reservation fields are wonky when you try to fill them in. Hope it can be fixed! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*