# CR Mobile App — user reviews > 67 indexed App Store user reviews of CR Mobile App by CentralReach LLC, rated 4.60/5 from 646 ratings. - Source: https://appshunter.io/ios/app/cr-mobile-app/id1512795774/reviews - App overview in markdown: https://appshunter.io/ios/app/cr-mobile-app/id1512795774.md - Rating breakdown: 5★ 533 · 4★ 59 · 3★ 11 · 2★ 8 · 1★ 35 ## What do users think of CR Mobile App? Overall sentiment: negative **Pros** - 👍 Easier data collection than website - 🎯 Game-changer for note-taking organization - 📱 Convenient for on-the-go sessions - ✍️ Ability to get client signatures at convenient times - 🚀 Improved performance in recent updates - 📊 User-friendly data collection interface **Cons** - 🐛 Frequent crashes and glitches - 🔐 Persistent login failures and server errors - 📵 App doesn't save data reliably - 🔄 Requires constant updates that don't fix issues - ⚠️ Supervisor visibility limitations - 🔋 Drains battery and causes phone overheating - 🗺️ GPS/location tracking unreliable - ❌ Missing critical features compared to website - 🔄 Constant logout requiring password resets - 📍 Interface changes make navigation confusing **Commonly reported bugs** - Login failed (500) internal server errors - Login failed (503) server errors - App crashes during data entry - Sessions not loading without manual refresh - Data not syncing between app and website - Session notes not converting properly - GPS coordinates missing from notes - App shows session complete but note doesn't convert - Data jumps to top of sheet during entry - Targets showing blank after previous session data - Login page loading behind spinning wheel on older devices - App won't open sessions - Learners tab missing after updates - App crashes on startup - Session data erasing randomly - Graphed data not connecting to session notes - Multiple data points graphing on single date - Unable to log in despite correct credentials - Session locking/signing requiring multiple attempts **Most requested features** - Ability to cancel sessions within app - Session schedule/calendar view in app - Ability to reorder targets by user preference - Frequency data entry by typing numbers instead of clicking - Option to change session duration by clicking numbers - Message viewing capability in app - Patient/client access to app for schedule viewing - Live graphing of data instead of downloading - Progress notes writing capability in app - Session note completion within app - Option to start sessions at actual session time rather than immediately - Scroll through weekly schedule view - Learners tab restoration for data collection ## Newest reviews (14 of 67) ### 2/5 — Cant see my sessions *2025-10-20* Normally i dont have many issues with the app but today all of a sudden i couldnt see my sessions, i tried to uninstall and reinstall and now i cant even log in?? **Developer response:** Hello! We apologize for your experience. There was a widespread AWS Outage on this date that unfortunately affected many systems including ours. The app remained uninterrupted for the most part but you may have not been able to sync during this time. Thank you for your understanding and for being a CR Mobile user! ### 2/5 — Crashing after new update *2025-07-15* App crashed about 5 times when I was doing notes. I had to start over each time, as it does not save. **Developer response:** Hello! We apologize for the issues you have been facing in this version. We have released 2 minor updates following this version that we hope was helpful in remediating this issue for you. In our upcoming 25.8 version, you will experience an even better stability. ### 1/5 — Useless app *2024-02-20* The learners tab is gone so I can’t access any of my client’s sessions from the app. Completely useless. What’s the point of having an app if you can’t actually take data with it??? ETA: my company does not schedule session in central reach. We are flexible/adaptable and work with clients as needs arise. So ridiculous that we can’t take data on the app unless a session is scheduled on CR. **Developer response:** Dear stephkenealy42, In order to collect data on CR Mobile, an appointment must be scheduled. The updated data collection workflow aims to streamline processes while maintaining data integrity. If you require further assistance, feel free to reach out to your administrator or contact our support team. Thank you, CR Mobile Team ### 1/5 — Terrible *2024-02-20* Absolutely terrible never synced my data and now I can’t log in with out it saying login failed after resetting my password and reinstalling smh. **Developer response:** Thank you for your feedback, Britt90/. Please reach out to our support team who can investigate the cause of the login and data syncing difficulties and get you back on track as soon as possible. -CR Mobile Team ### 1/5 — Login Error *2024-02-13* I downloaded this for the first time a few weeks ago and had no issues but lately I haven’t been able to login due to “server error (503).” I have deleted and re-downloaded the app, my phone is up to date software-wise so I’m not sure what the issue is. I’m able to log in fine if I were to use a browser. **Developer response:** We appreciate your feedback. Please contact our support team who will be able to look into this further and assist you with regaining access to your account via the app. Thank you, CR Mobile Team ### 1/5 — Useless app *2024-02-02* The learners tab is gone so I can’t access any of my client’s sessions from the app. Completely useless. What’s the point of having an app if you can’t actually take data with it??? **Developer response:** Dear stephkenealy42, In order to collect data on CR Mobile, an appointment must be scheduled. The updated data collection workflow aims to streamline processes while maintaining data integrity. If you require further assistance, feel free to reach out to your administrator or contact our support team. Thank you, CR Mobile Team ### 1/5 — New update is terrible *2024-02-01* I’m not sure why they keep changing the format of the app. The new format makes it harder to find goals and collect data. The previous format for data collection was much efficient. **Developer response:** Thank you for your feedback, JenBCBA85. Hearing from users helps us further improve the app experience. -CR Mobile Team ### 1/5 — Unhappy *2024-01-29* The updated version doesn’t even open to work, majority of my coworkers and I got the updated version and it’s not working or opening at all, needs to be fixed asap please **Developer response:** Dear Me@2024frfr, The issue you are having may be related to the permissions configured by your administrator. Kindly reach out to them to resolve this matter. Should you require additional assistance, please reach out to our support so we can promptly help troubleshoot. Thank you, CR Mobile Team ### 1/5 — Update removed the “learners” tab *2024-01-28* Unable to take data or do anything on the app anymore after updating. The “Learners” tab is gone so I no longer have access to client sessions. What’s the point of the app if you can’t do anything with it??? ### 1/5 — Update removed the “learners” tab *2024-01-26* Unable to take data or do anything on the app anymore after updating. The “Learners” tab is gone so I no longer have access to client sessions. What’s the point of the app if you can’t do anything with it??? ### 2/5 — Crashing after update *2024-01-24* It normally works fine for me but since the update it crashes when I try to log in and now it’s saying I can’t log in because I’m not credentialed. This is happening to other RBTs in my agency. I don’t like using the web browser version but I have no choice. Would like to see this up and running shortly. **Developer response:** Dear torthor30, We suspect the problem you're encountering might be linked to the permissions configured by your administrator. Kindly reach out to them to resolve this matter. If you require additional assistance, please don't hesitate to contact our support team, and we'll be happy to assist you. Thank you, CR Mobile Team ### 1/5 — Horrible Layout!! *2024-01-22* Why did you change the layout of how the sessions look. Everything is super confusing and I don’t have time to search when I’m working with my client. PLEASE GIVE US AN OPTION TO GO BACK TO THE OLD VIEW!! **Developer response:** Dear TheJoeFitzy, The revised workflow aims to enhance visibility into the programs you're running and includes performance enhancements. Should you have specific concerns that we can address in future releases, please don't hesitate to contact our support team. Thank you, CR Mobile Team ### 2/5 — Glitchy but works *2024-01-18* The app constantly logs me out and then has me reset my password and Face ID. Other than that it’s been a pretty easy app to use until the most recent update. The update removed the “learners” tab. I now am unable to collect data in sessions using the app and instead have to login on my browser. **Developer response:** Dear Samson, Thank you for your feedback. Please call our support team so we can promptly determine the cause of the app logging you out. The updated data collection workflow aims to streamline processes while maintaining data integrity. If you require further assistance, feel free to reach out to your administrator or contact our support team. Thank you, CR Mobile Team ### 1/5 — App is not for patients *2024-01-14, version 4.6.2* Downloaded app, but does not work for patients which is frustrating. Having an app for patients would be very convenient and make viewing our schedule easier. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2025-12-19, version 25.10.2* If central reach has no haters I’m dead. It almost always has problems on the side of operations, I continuously struggle to have it work ### 1/5 — Glitch City *2025-10-21* I recommend using the website the geo tag on the app stinks. And you constantly have to update this app. The update always says fix’s glitches but it doesn’t **Developer response:** Hello! We apologize for your experience. Please rest assured that this is not a normal experience in the app. Please reach out to our support team so they can resolve the issues you may be having. ### 1/5 — Annoying *2025-09-10* I wish I didn’t have to use this app for work. I never get my paycheck on time because of all the bugs **Developer response:** Hello! We apologize for your experience. Please rest assured that this is not a normal experience in the app. Please reach out to our support team so they can resolve the issues you may be having. ### 1/5 — This app is the definition of jenk *2025-02-12* App barely works half the time **Developer response:** We are continuing to release an even better version of the app every few months. We hope that you give CR mobile another try on the latest version. If you continue to have a negative experience, please reach out to your support so we may look into issues you are facing. ### 1/5 — Disappointment *2024-12-11* Unfortunately, this app received 1 star from me because even after ensuring it is up to date, deleting and redownloading it, and using both WiFi and internet, I got the same result, all multiple times over the past month. The only thing I get after logging before it sends me back to the login screen is: “Login failed (500) We’re experiencing internal server errors. Please try again later.” **Developer response:** Hello! CR Mobile requires a separate permission that needs to be granted by your administrator. Please ensure you reach out and request that they grant you the permission. If you continue to have login problems, please reach out to our support team and they can ensure you can login and use the app. ### 1/5 — internal server error always pops up *2024-08-01, version 24.6.0* I wasn’t able to successfully log in. Deleting app now. ### 1/5 — Log in issues *2024-05-31, version 24.4.0* I can log in using my browser but not the app. Is there anything that I can do to fix this? ### 1/5 — Should not spend more time on an app than clients. *2024-05-28* This app is so glitchy. I come from a time when clinical notes were written on paper or forms. Oh, I miss those days. I have spent more time working out problems with app then with my client. These electronic services do not make work easier! Only if everything works perfectly. What happens when you can’t connect or get locked out. Companies need to go back to paper! I've never had to contact customer support because my pen ran out of ink. **Developer response:** Thanks for your review! We understand your frustration with the glitches you've been experiencing. Transitioning to electronic systems can be a challenge, and it sounds like you've hit some bumps in the road. We are constantly working to improve the app's stability and performance. Here are a few things that might help: - Reporting the glitches you've encountered will helps us identify and fix the problems that are causing you the most trouble. - Check for updates as we frequently release updates that address bugs and improve performance. - Sometimes a weak internet connectivity can cause glitches. We'll keep working to make the app a reliable and time-saving tool for you and your clients. ### 1/5 — I can’t access it *2024-03-26* I made sure to put in the correct login information multiple times. I also tried this login info on my laptop, and it was fine! I contacted my administrator, and she said to just delete this app, and use the browser instead. **Developer response:** Dear Sadanimator96, please contact our support team so we can promptly assist you in resolving this login issue. - CR Mobile Team ### 1/5 — Horrible *2024-03-04, version 4.10.2* I CANT LOG IN TO USE IT 😡 ## Most praised reviews (10 highest-rated) ### 5/5 — I'm very proud to use CR through my AgencyThank you so much❤️ *2026-03-25* Awesome ### 5/5 — Much improved *2024-01-30* This app has made some great improvements in the past few months. Way easier and less buggy. **Developer response:** Dear Maddie1847, We're thrilled to hear that you've noticed the improvements! Our team has been hard at work to provide our users a seamless experience and the feedback we receive from users helps us continue enhancing the app. Thank you for your feedback, CR Mobile Team ### 5/5 — Works great *2022-10-26, version 3.9.1* I’m an RBT and I travel to school with my kiddo. This app is perfect for collecting data when I’m away from my laptop. It would be grate if it included the calendar, but it serves its purpose for data collecting. ### 4/5 — Almost perfect *2026-03-25* For the most part data collection and finding the programs are easier than before. However when a supervisor overlaps they cannot see what behavior techs see on the app. Also, you cannot see the clients programs if you have not swiped to start session. This can be inconvenient. My favorite part is that I can get clients signature before the end of session at a more convenient and less stressful time for the family and client. ### 4/5 — Love it! *2025-07-16* I love this app! It has been a game changer for someone who can’t actually focus or remember to do my note. I just wish we were able to cancel sessions in it that would be awesome! “wink wink” **Developer response:** Thank you for your kind review! Your request is duly noted! ### 4/5 — I love the app, but only have two issues. *2024-12-12* The app was a complete game changer from using the CR website. It’s easier to find and navigate things on the app, and collecting data is easier than ever. My only issue is that the app will show the session as completed, but sometimes will not convert the note fully and I have to convert the note on the CR website, which causes an error message on there because there is no GPS coordinates. Also, my GPS is always on but the app will say it cannot find my location or my location is turned off. Other than those two things, the app is really good. **Developer response:** Thank you for your kind review! We have made several changes in this area in our recent releases both on our app and website that I hope made your experience better. If you continue to encounter issues above, please escalate to your admin to provide us the feedback. We appreciate any feedback so we can continue enhancing your experience in the app! ### 3/5 — Does not update between mobile app and iPad *2026-08-05* If I make an entry on the mobile app it does not translate over For instance if I put in drive time and distance on phone app it does not carry over to app on iPad. Or if I work from home 12 45 to 6 15 on one app it does not carry over. This makes it difficult for supervision if I am taking notes on tablet and then switch to phone so I can let the BCBA use the tablet for video. Also schedule changes do not update. Nor is there a way to see your total weekly hours on the mobile app. Once these are fixed I will change the stars accordingly ### 3/5 — Works for the most part, needs to refresh frequently *2023-10-05, version 4.6.2* It’s a user-friendly app for data collection. Sometimes, depending on internet connection and phone, it needs to be refreshed manually often to ensure the data is locked in. I think the RBTs should be able to reorganize and reorder the targets on our end on the app. Sometimes the BCBAs try their best on their end to keep everything organized but it would be nice if I can reorder the targets to my preference. ### 3/5 — Little tweaks *2022-07-13, version 3.6.0* It would be nice if you could scroll and see either the weekly schedule or at least a few days in a row. ### 3/5 — Frequency Data *2022-01-07, version 2.10.0* Could y’all change it so you can type in frequency data as a number instead of having to click the plus every time. We use clickers and put it in at the end of the session. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*