# Crate & Barrel — user reviews > 167 indexed App Store user reviews of Crate & Barrel by Crate and Barrel, rated 4.70/5 from 13,152 ratings. - Source: https://appshunter.io/ios/app/crate-and-barrel/id529356019/reviews - App overview in markdown: https://appshunter.io/ios/app/crate-and-barrel/id529356019.md - Rating breakdown: 5★ 11,528 · 4★ 638 · 3★ 273 · 2★ 188 · 1★ 525 ## What do users think of Crate & Barrel? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 User friendly - 👍 Convenient - 👍 Functional and efficient - 👍 Great app - 👍 Awesome rewards program **Cons** - 🐛 Constantly crashing - 🐛 Glitchy and buggy - 🐛 Slow and laggy - 🐛 Terrible for registries - 🐛 Broke with update - 🐛 Terrible credit card support **Commonly reported bugs** - Login issues and password resets - Certain tabs and features not working (Access Denied) - Cannot remove sold-out items from Favorites list - Virtual try-on feature not working - Cart gets emptied unexpectedly - Saving to favorites not working - Incompatibility with iPad **Most requested features** - Update store credit flow for Mastercard - Add payment status and duplicate payment prevention - Improve navigation between C&B and CB2 - Add ability to hide/unhide orders and items in orders tab - Implement Apple Pay support - Add alerts for credit card payment due dates ## Newest reviews (10 of 167) ### 3/5 — Store great, app needs work *2026-09-06, version 2026.5.1* I love c&b but not easiest shopping experience on app. Need to improve filtering ### 3/5 — View in Room *2026-08-30, version 2026.5.1* What happened to the View in Room AR feature? ### 4/5 — Using App For Wedding Registry *2026-06-28, version 2026.4* Took a minute to find out how to build a wedding registry. Once I figured it out, this app was fairly easy to use. App does not work on an iPad! App defaults to a small iPhone sized screen on the iPad ### 3/5 — View in Room *2026-06-27, version 2026.4* The view in room feature is no longer working ### 3/5 — Payment Options *2025-12-25, version 2025.9* I don’t like the fact that a gift card has to be purchased to use alternate forms of payment. ### 2/5 — Constantly having login issues and having to reset password *2025-09-04, version 2025.6* Always having to reset password ### 2/5 — Access Denied *2025-09-03, version 2025.6* The app is not working properly, certain furniture tabs and sale tabs keep getting an error message saying “Access Denied” ### 5/5 — Love the app *2025-07-30, version 2025.5* Its very convenient and user friendly. ### 5/5 — User friendly *2025-07-22, version 2025.5* The app is so easy to use most especially for me who’s not very computer savvy 😆Thank you! ### 5/5 — Love CB2 Card *2025-07-17, version 2025.5* Easy go use, great deals, and bonus perks! ## Most critical reviews (10 lowest-rated) ### 1/5 — The slowest app I’ve ever used *2026-08-02, version 2026.4.1* App constantly crashes and is extremely slow ### 1/5 — Registry Fail *2026-06-24, version 2026.4* The new update unlinked our wedding registry from our profile. So now there’s no way to update or edit it. ### 1/5 — Note to Developers *2026-06-24, version 2026.4* Please bench test prior to release. A responded to a text message from Crate and Barrel, which launched the Crate and Barrel app. A message literally “flashed” onto the screen, and disappeared before I could read and respond. After about 10 cycles of clicking in the link from the text message to opening the app, I finally figured out where to hover my finger and hit the “update app” button. After wasting this much of my time, I totally lost interest, which means—no Crate and Barrel shopping or purchases from me today. If you are going to put a message and action button in the screen, for heaven’s sake, leave it on the screen long enough for the end user to take action. ### 1/5 — Worst company ever *2026-06-10, version 2026.3.2* Horrible to do business with. Drops the ball on everything. Customer service blows. ### 1/5 — Constantly broken *2026-04-09, version 2026.3* Every update makes it more broken. Why are my rewards not showing? Why am I constantly getting error messages? Ridiculous!! ### 1/5 — Imprint Card Issues Everytime *2025-11-22, version 2025.9* The app is so frustrating. My order history keeps showing only 0 items bought for $0.00 dollars. Order not found, and I didn’t even get notified that my order got cancelled automatically?!? Ever since the Imprint switch for Crate & Barrel, my account has had issues with cancelled orders. I bought items during their 2X rewards sale and the order won’t even show up in my account. I called customer support and they’re just treating it as a request for a discount rather than actually filing it as a system issue! ### 1/5 — Terrible for registries!! *2025-11-03, version 2025.8.1* Crate & Barrel has been the bane of my existence with regard to our wedding registry. They came highly recommended by a couple of my bridesmaids but now 6 months into the process I feel comfortable saying I would not recommend to anyone looking to start a registry. Their process is clunky and it took us trying multiple emails to get the account set up, easily a third of the items we wanted to register for in store wouldn’t pull up (turns out they constantly discontinue items - pray you don’t fall in love with anything because you likely can’t have it), and even though the staff in store offered to help us multiple times, none of them actually could because the app is so stupid. We’ve had ours up for 6 months now and one of the items I was so excited about and hoping somebody would get for us is now also unavailable. I’m extremely disappointed and this has been a complete waste of our time!! ### 1/5 — Broke it with update *2025-11-02, version 2025.8.1* Can no longer view the items in my room. an error code pops up and no virtual try on. Bummer. ### 1/5 — Terrible credit card support *2025-10-14, version 2025.8* Every day they are changing the app and every update makes it worse. AVOID THIS CREDIT CARD. ### 1/5 — Can’t remove sold-out item from Favorites List *2025-08-26, version 2025.6* Self-explanatory: if an item on the favorite list is sold out, the “heart” option, which is used to add or subtract the item from the favorites list, is removed. So now my favorites list is permanently littered with sold-out items that I can’t remove. ## Most praised reviews (10 highest-rated) ### 5/5 — Crate & Barrel 4 Me *2026-07-12, version 2026.4* It will always be Crate and Barrel for me. Great products, fair prices. I wish there was and C&B near me, but with free shipping deals it is as if the is one. ### 5/5 — CRATE&BARREL MY FAVOURITE 🥰 *2026-05-09, version 2026.3.2* always unsurpassed ✌️ ### 5/5 — Excellent customer service! *2026-02-05, version 2026.1* Lushain was phenomenal!!! ### 5/5 — ❤️ Kitchen gadgets *2025-12-02, version 2025.9* Thank you for giving everyone a great deal to get this wonderful Instant Pot! I am excited to see it and make great meals for my family. ### 5/5 — Shopping for roasting pan for Thanksgiving *2025-11-17, version 2025.9* I am surprised with such a huge selection of roasting pans. I had a very hard time making a selection. I actually ordered two different ones having them sent to my house and when they get here, I’ll And decide which one I’ll keep and send the other one back. I live 20 miles from the store I just might. Drive to the store and return it in person. Just to give me an excuse to go pre-Christmas shopping in the store.. that would be so much fun. I love all the goodies they have for Christmas. ### 5/5 — Needs to update store credit flow for Mastercard *2025-10-24, version 2025.8* I am using the new Crate & Barrel MasterCard issued by Synchrony Bank. When I try to apply store credit, I am informed by the app that I need to choose my (old, nonexistent) C&B Visa Credit in order to use them. This is a bug. Please update the app to accept use of the new MasterCard along with store credit. Thank you. ### 5/5 — Great App *2025-08-21, version 2025.6* Makes it very easy to pay your credit card and make new purchases. All in the same place. ### 5/5 — User Friendly *2025-08-19, version 2025.6* Love it ### 5/5 — Love it *2025-08-13, version 2025.6* Great card ### 5/5 — Great info in the app *2025-08-07, version 2025.6* Easy to navigate. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*