# Credas — user reviews > 697 indexed App Store user reviews of Credas by Credas Technologies Ltd, rated 4.50/5 from 3,579 ratings. - Source: https://appshunter.io/ios/app/credas/id1231930028/reviews - App overview in markdown: https://appshunter.io/ios/app/credas/id1231930028.md - Rating breakdown: 5★ 2,870 · 4★ 287 · 3★ 99 · 2★ 84 · 1★ 239 ## What do users think of Credas? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Straightforward process - 🚀 Quick and convenient - 👍 User-friendly - 🚀 Efficient ID checks - 👍 Simple and clear instructions - 👍 Reliable - 🚀 Fast and easy **Cons** - 🐛 Buggy and glitchy - 🐛 Crashes frequently - 🐛 Fails to save progress - 🐛 Inconsistent and unreliable - 🐛 Difficult to navigate - 🐛 Poor camera integration - 🐛 Fails to recognize documents - 🐛 Invasive and coercive - 🐛 Complicated and frustrating **Commonly reported bugs** - Passport NFC chip scan not working - Address lookup not functioning properly - Repeated failed attempts to upload documents - Inconsistent behavior across devices - Inability to go back and edit submissions **Most requested features** - Allow document uploads instead of just scans - Improve camera functionality and guidance - Add option to bypass NFC chip scan - Implement better address recognition - Improve overall user experience and flow - Provide clearer instructions and guidance ## Newest reviews (11 of 697) ### 2/5 — Not easy *2026-09-03, version 3.5.19* I didn’t find this process easy. I took 4 selfies which were rejected & couldn’t capture the passport chip easily ### 3/5 — Frustrating *2026-09-02, version 3.5.19* Very frustrating to use that you cannot save one document and return to the app later ### 2/5 — Old fashioned. *2026-08-31, version 3.5.19* The app assumes we still have paper bank statements and utility bills…. Out of date ### 2/5 — Slow *2026-08-28, version 3.5.19* Very slow and explains very little ### 2/5 — Mr *2026-08-26, version 3.5.19* What a waste of time! ### 3/5 — Bill *2026-08-25, version 3.5.19* Likeness check would not work and just hung on home wifi but did not give any warning that it could not connect to its servers. After moving to mobile data, it did what it was supposed to do. ### 1/5 — Credos *2026-08-17, version 3.5.19* This is time consuming and not very user friendly. Documents turn sideways when viewed making it difficult to capture. Screen could be bigger. Let’s hope I don’t have to use you again. Assumes users always using their phone rather than an iPad. ### 1/5 — Computer says no *2026-08-13, version 3.5.19* This app puts a heavy burden on the user taking a perfect photo to suit the apps numerous technical limitations. It doesn’t like drivers licenses for no good reason. It happily wastes the user’s time with excessive demands. Sometimes it will appear to accept a submission but then a day later demand a retake. If you value your customers’ good will, use something better! ### 1/5 — Rubbish *2026-08-13, version 3.5.19* Repeated failures and start overs ### 1/5 — Systems works but need to be link with other establishments to avoid repartition *2026-08-12, version 3.5.19* See title! ### 1/5 — Backward system that doesn’t consider foreign residents *2026-08-05, version 3.5.19* How a KYC service can be so poor at analysing foreign proofs of ID and address is beyond me. Why would any company use this service which is purely focussed on U.K. residents when we live in such a global world. Additionally their service is regularly hit by platform outages and malfunctions. ## Most critical reviews (10 lowest-rated) ### 1/5 — NFC chip *2026-09-07, version 3.5.19* All countries passports don’t have NFC chips, therefore the identity checks with passport does not go through well. ### 1/5 — Needless complicated *2026-09-03, version 3.5.19* Not sure why you ‘need’ a Live Photo to send through your AI ### 1/5 — Stupid system *2026-09-02, version 3.5.19* Takes ages to put in date of birth ### 1/5 — App camera does not autofocus *2026-08-27, version 3.5.19* Rubbish app. When used on an iPhone the camera is not able to autofocus which makes taking photos of ID extremely difficult. ### 1/5 — Submission not received *2026-08-27, version 3.5.19* After I completed this for business related business and was told it was complete the system did not send my details and my submission was not received ### 1/5 — Mr W *2026-08-25, version 3.5.19* No options form non smart phone users, desktop version on website didn’t work with code provided ### 1/5 — Very insecure portal *2026-08-24, version 3.5.19* This is most vulnerable and insecure portal. No any professionally qualified company should ever use this portal. My identity has been stolen since I have uploaded my documents using this portal. Also by forcing people of download app this company is snooping on informations on your phone. ### 1/5 — Not designed for old iPhones *2026-08-23, version 3.5.19* Tried to this on my iPhone SE and couldn’t select the date because it was off the screen. Had to use someone else’s iPhone, couldn’t even do it on my iPad. Not impressed. ### 1/5 — Update to 2026 Needs *2026-08-20, version 3.5.19* Anyone who has to do AML checks regularly probably notices needing to enter information like a 10 year passport over and over and over and over and over and over and over again. Create a format where documents like passports are checked based on validity, stored and then confirmed as valid automatically. In the era of AI the process here is redundant and a waste of time and highly inefficient. ### 1/5 — Difficult experience *2026-08-18, version 3.5.19* Having paid too much to use this service I couldn’t connect to the app and when I did it was frustratingly difficult to accomplish the tasks ## Most praised reviews (10 highest-rated) ### 5/5 — Easiest ID check *2026-09-05, version 3.5.19* Credas was easy to use with clear instructions ### 5/5 — Easy *2026-09-05, version 3.5.19* Very straightforward process - no problems ### 5/5 — NA *2026-09-04, version 3.5.19* It was easy ### 5/5 — John R *2026-09-02, version 3.5.19* I really have to say a massive Thank You to John R from the Credas Team. He literally walked me thoroughly through the process, step by step. I was anxious to begin with but John R was very calm which helped ease my worries. Big Thank you to John R. ### 5/5 — Finally *2026-09-02, version 3.5.19* It Happened, thank you Andrew ### 5/5 — Great application *2026-08-20, version 3.5.19* Great application easier to use fast and efficient ### 5/5 — ID Me *2026-08-18, version 3.5.19* Really simple exercise ### 5/5 — Simple and easy to use *2026-08-12, version 3.5.19* Very straightforward app, easy and quick to upload the documents needed. ### 5/5 — I’d *2026-08-04, version 3.5.19* It is very difficult to ideas 97 year old with no passport or other photo identification. And can’t see to take selfies. Must be a better way for old people. ### 5/5 — Mr D Steel *2026-07-30, version 3.5.19* Passport ran out. Got old! Grew Breard! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*