# Credence

> Mobile app for Credence Blue Cross and Blue Shield members to manage health plan information. (iPhone/iPad app by UTIC Insurance Company.)

- Source: https://appshunter.io/ios/app/credence/id6443386561 (this page in markdown: same URL + `.md`)
- Developer: [UTIC Insurance Company](https://appshunter.io/developer/1441571934)
- Category: Health & Fitness, Utilities
- Price: Free
- Rating: 3.90/5 from 474 App Store ratings · 27 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.1 · 29 MB
- Languages: American English
- Released: 2023-06-20
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/credence/id6443386561/reviews.md

## What is Credence?

The Credence mobile app is now available for your iPhone intended for use by all Credence Blue Cross and Blue Shield members.

Save time, and get your plan details on the go. 

Features for members:
                                                                                                                          
•	Log in easily with Touch/Face ID options
•	Check your claims and benefits
•	View or email your member ID card
•	Track your deductible and out-of-pocket spend
•	Find an in-network provider with the Find Care tool
•	Communicate securely with Customer Service

Use your Credence username and password to access your online account from the app. You can also set up Touch or Face ID for quicker access.

*There is no charge from Credence Blue Cross and Blue Shield to download the Credence mobile app, but rates from your wireless provider may apply.

This Information is for educational purposes only and is not a substitute for personal care from a licensed physician. Please consult your physician for diagnosis and treatment options.

## Key features

- Log in with Touch/Face ID
- Check claims and benefits
- View member ID card
- Track deductible and out-of-pocket spend
- Find in-network providers
- Secure customer service communication

## What do users think of Credence?

Overall sentiment: negative

**Pros**

- 👍 On-the-go information access
- 👍 Virtual card is nice
- 🚀 Faster experience (one review)
- 👍 Good so far (two reviews)

**Cons**

- 🐛 App never works
- 🐛 App is terrible
- 🐛 App is not user friendly
- 🐛 App is archaic
- 🐛 App is useless
- 🐛 App is barely functional
- 🐛 App is frozen
- 🐛 App never loads
- 🐛 App is inconvenient
- 🐛 App is timed out
- 🐛 App is stuck on loading screen
- 🐛 App does nothing
- 🐛 Cannot view network doctors
- 🐛 Limited doctor options
- 🐛 Cannot see submitted claims
- 🐛 Claims not paid
- 🐛 Cannot verify ID
- 🐛 Cannot add ID card to Apple Wallet
- 🐛 Cannot login
- 🐛 Nothing loads up
- 🐛 Cannot view deductible/OOP status
- 🐛 No pharmacy claims view
- 🐛 Benefits inactive
- 🐛 Does not show doctors in network
- 🐛 Provider recognition issues
- 🐛 Missing dependent suffixes

**Commonly reported bugs**

- App will not let me view network
- App never works for looking up doctors
- Unable to see claims submitted over a month ago
- ID verification via text/email does not work
- App freezes and does not load properly
- App stays on loading screen and never loads
- App perpetually hangs on loading screen after login
- Login credentials result in an indefinite loading screen
- App gets stuck on the load screen
- Dual factor authentication screen does not work
- Find care and claims sections show a buffering circle indefinitely
- App times out
- Benefits shut off unexpectedly

**Most requested features**

- Invest in human-centered design for better UX
- Improve ID verification process (text/email)
- Allow adding ID card to Apple Wallet
- Provide clear information on what is paid and owed
- Display deductible and OOP status
- Enable viewing of pharmacy claims
- Include dependent suffixes in the app
- Ensure benefits are active when they should be

## Recent user reviews (10 of 27)

All indexed reviews: https://appshunter.io/ios/app/credence/id6443386561/reviews.md

### 1/5 — The app is terrible!

*2026-05-06*

The app will not even let me view who is in my network. It never works no matter when or how I try to look up doctors.

### 1/5 — Limited plan

*2026-03-23*

The doctors that you offer on this plan are terrible, I get three doctors in my area, but that’s who I work for apparently

### 1/5 — Claims

*2026-01-31*

Unable to see the claims I submitted from over a month ago.

### 1/5 — They don’t pay the claims..

*2026-01-21*

They don’t pay the claims even though they okay the surgeries, guess I’ll get my state insurance commissioner on this claim ..

### 1/5 — Not user friendly

*2025-12-28*

Verify my ID via text (did not work or email) every time I sign in?  Can’t add ID card to Apple wallet.  Message says call number on card.  Nope!

### 1/5 — Terrible

*2025-12-03, version 1.14.0*

Terrible app.

### 3/5 — Title

*2025-11-03, version 1.14.0*

Review

### 1/5 — Worst of the worst

*2025-10-14, version 1.14.0*

This has got to be the saddest medical benefit website ever!!!

### 1/5 — Don't use

*2025-09-19*

The absolute worst insurance there is Dont expect them to cover anything and don't expect anything to go towards your deductible

### 1/5 — UX designer and I don’t understand your app

*2025-09-19*

First off I’m not the most knowledgeable when it comes to insurance and how it works. That being said, I really don’t understand what I’m seeing, what’s been paid out, and most importantly what i owe. Please invest in some Human-centered design efforts to make your products better.

## Frequently asked questions about Credence

### What does the Credence app do?

The Credence app allows Credence Blue Cross and Blue Shield members to access their health plan details on their mobile device. You can check claims and benefits, view your member ID card, track your deductible and out-of-pocket spending, and find in-network providers.

### How do I log in to the Credence app?

You can log in to the Credence app using your existing Credence username and password for your online account. For quicker access, you can also set up Touch ID or Face ID for biometric login.

### Is there a cost to download or use the Credence app?

There is no charge from Credence Blue Cross and Blue Shield to download or use the Credence mobile app. However, standard rates from your wireless provider for data usage may apply.

### What features are available for members?

Members can easily log in, check their claims and benefits, view or email their member ID card, track their deductible and out-of-pocket spend, find in-network providers using the Find Care tool, and communicate securely with Customer Service.

### Can I find doctors using this app?

Yes, the app includes a 'Find Care' tool that allows you to find in-network providers. This helps you locate healthcare professionals and facilities that are covered by your Credence Blue Cross and Blue Shield plan.

## Version history (last 5 releases)

### 1.15.1 — 2026-07-28

Thank you for using Credence! We update the app regularly so that we can make it better for you. Get the latest version for all of the available features and improvements.
- Faster 2 factor login

### 1.15.0 — 2026-06-09

Thank you for using Credence! We update the app regularly so that we can make it better for you. Get the latest version for all of the available features and improvements.
- Important technology upgrade for security and usability

### 1.14.2 — 2026-01-26

Thank you for using Credence! We update the app regularly so that we can make it better for you. Get the latest version for all of the available features and improvements.
- New Check My Status feature easily displays updates for any Prior Authorization requests

### 1.14.1 — 2025-12-10

Thank you for using Credence! We update the app regularly so that we can make it better for you. Get the latest version for all of the available features and improvements.
- 2026 benefit customizations
- Technology updates

### 1.14.0 — 2025-08-26

Thank you for using Credence! We update the app regularly so that we can make it better for you. Get the latest version for all of the available features and improvements.
- Security enhancements
- Technology updates

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## More apps by UTIC Insurance Company

- [Alabama Blue](https://appshunter.io/ios/app/alabama-blue/id575334715)
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- [Baby Yourself](https://appshunter.io/ios/app/baby-yourself/id1558880650)

All apps by UTIC Insurance Company: https://appshunter.io/developer/1441571934

## Related topics

[creedence](https://appshunter.io/ios/topics/creedence)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*