# Credit Acceptance Mobile — user reviews > 186 indexed App Store user reviews of Credit Acceptance Mobile by Credit Acceptance, rated 4.40/5 from 4,141 ratings. - Source: https://appshunter.io/ios/app/credit-acceptance-mobile/id1600112247/reviews - App overview in markdown: https://appshunter.io/ios/app/credit-acceptance-mobile/id1600112247.md - Rating breakdown: 5★ 3,339 · 4★ 201 · 3★ 97 · 2★ 82 · 1★ 422 ## What do users think of Credit Acceptance Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient payment options - 🚀 Helpful reminders - 👍 Great customer service - 👍 Reliable app - 👍 Intuitive interface **Cons** - 💰 High interest rates - 💰 Excessive fees - 🐛 Login issues - 🐛 Glitchy app performance - 🐛 Unreliable payment processing - 🤬 Unethical business practices **Commonly reported bugs** - Unable to get past terms of use screen - Frequent app crashes - Payment processing failures - Incorrect account information displayed **Most requested features** - View payment history - Ability to refinance loans - Biometric login options - Improved app stability - Transparent pricing information ## Newest reviews (10 of 186) ### 3/5 — Fees *2026-08-06, version 1.77.6* Why do I have to pay a processing fee to give you money ?? ### 3/5 — Fees *2026-06-29, version 1.76.2* Easy to use. Only problem I have is the processing fee over $3 for every transaction. ### 2/5 — Robbery *2026-05-30, version 1.75.2* I think it is absurd that I have to pay almost 4 dollars in fees on top of the amount that I’m already paying for my card note ### 3/5 — If only *2026-05-18, version 1.74.3* I was told when I got my car after 12 months good payments i could refi with credit acceptance. But I was told that wasn’t true however it’s on your website as a service. But that’s what I was told before I started going in the hole over having surgeries now no one would ever refi my loan bc I’ve screwed up few times in my medical struggles I keep trying. I get caught up then have another operation fall behind it’s a vicious cycle meanwhile my car isn’t worth much more than $3,000. But I’m being charged more than $12,000 ### 1/5 — The worst *2026-05-12, version 1.74.3* Please try to get the heck out of any loan with these low down folks ### 5/5 — Professional service *2026-04-09, version 1.72.3* Very easy to do business with. Thank you. ### 5/5 — Thank you *2026-04-08, version 1.72.3* Great company love the help ty ### 5/5 — Great *2026-04-01, version 1.71.4* Easy to use and convenient ### 3/5 — Simple *2026-03-28, version 1.71.4* The app is ok, it’s crashes sometimes when it directs you to the web portal. I wish that was all in the app. I haven’t been able to see the amount of interest I’m accumulating. I’ve looked through the app and unless I glanced over it, the only way I’ve can see my interest would be to request a payoff quote and do the math from the numbers. ### 5/5 — Proud owner *2026-03-24, version 1.70.4* I did it. I did it myself. I own my car now I appreciate you giving me the opportunity to approve myself ## Most critical reviews (10 lowest-rated) ### 1/5 — No engine *2026-08-15, version 1.77.6* Got a f150 for about 16,000 at the dealership after approve it turn out to be 38,000 truck but not only that engine was bad and I bought the extended warranty which a year later of the truck being in the shop was decline I’m still paying my debt on timely matter but once I’m done I would never refer or mention this lender ever!!! ### 1/5 — Bad *2026-08-04, version 1.77.6* interest rate is really high ### 1/5 — Horrible company *2026-07-22, version 1.77.6* I’m hate that I ever signed a contract with this company I don’t recommend 0/10 ### 1/5 — Horrible *2026-07-02, version 1.76.2* Credit acceptance is horrible. They have the highest interest rates that you could have even with a good credit score. They also charge a $3.75 fee to make a payment. That’s on time which is a scam. My monthly balance keeps going up yet. I have never missed a payment or been late. That makes no sense. Also, the balance that’s owed for the vehicle is not going down after a year somehow has gone up, do not go with this company, avoid them at all cost. You will regret it. I am trading in my vehicle to get away from them. ### 1/5 — Unconstitutional *2026-06-28, version 1.76.2* Why would you chafe 3.75 to make a payment on a free website. It’s ridiculous. ### 1/5 — Horrible *2026-06-16, version 1.76.2* Just got my loan and i can’t even use the mobile app. Every time i open it says “retry”. I always have to log in on the browser just to see account information. Why have the convenience of an app if it never works?! ### 1/5 — Car note *2026-06-12, version 1.76.2* Way expensive wouldn’t suggest using them ### 1/5 — Rude *2026-06-11, version 1.76.2* Both of the people I talked to were extremely rude and short with me, I’m trying to understand things that they are telling me and they are getting a attitude with me about it. It’s their job to help people and service them yet they are getting annoyed with me. If you can’t control something as simple as that, maybe it’s time to find a new job. ### 1/5 — Car payment *2026-06-01, version 1.75.2* When u called to talk to someone the first time about a payment arrangement and they don't want to help u out then u call back later and talk to someone different and they help u out with a car payment arrangement and ask when u can do it and actually acknowledge that u r doing the best u can thank u for the customer service lady that took time out to help me ### 1/5 — Stop *2026-05-24, version 1.75.2* Stop to forcing massive updates ## Most praised reviews (10 highest-rated) ### 5/5 — You are great !!!! *2026-08-15, version 1.77.6* I will always use you for any future car purchases. ### 5/5 — Excellent! *2026-08-06, version 1.77.6* This app is extremely easy to use! ### 5/5 — Gin *2026-07-31, version 1.77.6* Very good company to work with ### 5/5 — Making payment online *2026-07-17, version 1.77.6* I love making payments online it's very easy ### 5/5 — Pleased *2026-07-01, version 1.76.2* Just like to say that I am very happy that Credit Acceptance gave me a chance sometimes that’s all you need just that one company to give you that opportunity so thank you ### 5/5 — From Here To There *2026-06-19, version 1.76.2* Excellent Service! Thanks ### 5/5 — Not letting me set up auto payment *2026-05-29, version 1.75.2* Excellent loan I could ever ask for ### 5/5 — R *2026-05-21, version 1.75.2* R ### 5/5 — Good app *2026-04-15, version 1.72.3* Is easy to make payments,update your payment and much more …thank ### 5/5 — All right *2026-04-11, version 1.72.3* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*