# Credit Union 1 Alaska — user reviews > 107 indexed App Store user reviews of Credit Union 1 Alaska by Credit Union 1, rated 4.80/5 from 28,582 ratings. - Source: https://appshunter.io/ios/app/credit-union-1-alaska/id532558157/reviews - App overview in markdown: https://appshunter.io/ios/app/credit-union-1-alaska/id532558157.md - Rating breakdown: 5★ 24,658 · 4★ 3,017 · 3★ 666 · 2★ 103 · 1★ 138 ## What do users think of Credit Union 1 Alaska? Overall sentiment: positive **Pros** - 🚀 Fast and efficient app - 👍 User-friendly interface - 🔒 Secure login and authentication - 💡 Convenient mobile deposit feature - 👍 Great customer service - 🚀 Quick fund transfers - 👍 Comprehensive banking features **Cons** - 🐛 Frequent login issues - 🐛 Crashes and slow performance - 🐛 Mobile deposit problems - 🐛 Navigation and UI frustrations - 🐛 Inconsistent app updates **Commonly reported bugs** - Login screen freezes and incorrect security questions - Frequent crashes and slow loading times - Mobile deposit rejections due to unrecognized checks - Navigation issues and UI elements not functioning properly - Inconsistent app behavior after updates **Most requested features** - Improve login and authentication process - Enhance mobile deposit reliability - Optimize app performance and stability - Improve navigation and UI layout - Provide more transparent app update information ## Newest reviews (17 of 107) ### 5/5 — CU1 *2026-04-30, version 4020.0.0* I love CU1! Great bank ### 5/5 — Not complicated at all. *2026-03-09, version 4020.0.0* New customer to Credit Union1. I use the mobile app because I don’t live close enough to a branch. It’s easy to use and not complicated. Everything works as it should. ### 5/5 — Bank Convenient *2025-12-18, version 4019.0.3* App is a good tool ### 5/5 — Great *2025-11-07, version 4018.1.1* Five stars ### 5/5 — Hospitality *2025-10-09, version 4018.1.1* It’s a very great bank and that’s why there’s a number there (1) ### 5/5 — Best Credit Union *2025-10-03, version 4018.0.0* Love this bank and love the folks who work there! ### 5/5 — Great *2025-09-27, version 4018.0.0* Very functional app. The bank is also great. But the app is one of the best credit union a apps I’ve seen ### 5/5 — Best credit Union in Alaska *2025-09-25, version 4018.0.0* My car loan and my credit card thank you ### 5/5 — Awesome *2025-09-19, version 4018.0.0* Very easy to use ### 5/5 — Very easy *2025-09-06, version 4018.0.0* Love how it’s so versatile ### 5/5 — Best Bank Ever!!! *2025-08-30, version 4018.0.0* This is one of the best Credit Union ever!!! ### 5/5 — Great Service *2025-08-28, version 4018.0.0* The people are helpful and friendly. Fast service too! I love that they’re in Kotzebue! ### 5/5 — Super convenient, with no hassle *2025-08-25, version 4018.0.0* Haven’t had a single issue that couldn’t be quickly resolved, easy to make mobile deposits and communication with reps are always pleasant. Thanks for being awesome! ### 5/5 — Customer Service *2025-08-19, version 4018.0.0* Always helpful and supportive!! Thank you!! ### 5/5 — Perfect *2025-08-14, version 4018.0.0* Easy to use and minimal down time ### 5/5 — Best bank in Alaska *2025-06-19, version 4017.1.1* I love this bank with my soul and heart ### 5/5 — No issues so far *2025-06-17, version 4017.1.1* Good app ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrated Feature *2026-08-04* One of the most frustrating features of this app is that the bank can disable your ability to transfer money between your own accounts when your car loan is 30 days past due. Instead of making it easier to catch up on payments, they force you to call and ask them to remove the block before you can access your own funds to make a payment. That policy is inconvenient, unnecessary, and makes it harder for customers to resolve a past-due loan. It simply doesn’t make sense. ### 1/5 — Payment issues *2026-07-06, version 4021.1.3* On multiple occasions I have paid my car payment, go through the review and submit but the app will not actually take payment. Therefore giving you a false sense of security thinking you made your payment on time just to be surprised that the app never processed your payment making you late on payment. ### 1/5 — Terrible *2025-02-28, version 4013.1.0* I’ve attempted the pay my loan via this app for the past 3 months. Called the bank and they informed me that it’s not working. I’m sick of this app. ### 1/5 — Awful log in *2024-08-15, version 4013.1.0* What is going on with this new verify your human feature . I get it’s a safety thing. But it’s constantly reading error when I try to log in now. I am really getting sick of repeatedly trying to log in ### 2/5 — Annoying *2024-05-17, version 4012.3.0* Never lets me log in even with the correct info. And when trying to rest password error codes are popping up. Just when I would try to transfer money from my own checking to saving error codes pop up and won’t let me . Always bugging out and super annoying ### 3/5 — New update ruined remote deposit *2025-12-18, version 4019.0.3* Won’t let me remote deposit from my phone. Keeps saying “full screen required” ### 3/5 — Making transfers *2024-04-07, version 4012.2.0* While making a transfer online, half the time the calendar menu does not work. Also it will randomly pick a date which is a month or two in advance. Simple Coding can fix this ### 3/5 — Recent update *2022-04-13* The latest update is not real helpful. The font is so small and light colored making it difficult to read. Also, the load more button is too close to the bottom of the page and many times I’ve hit the last transaction on the page when intending to tap on the load more transactions button. Thus, I have to start all over again to continue loading more transactions. Just a frustrating way to try and get to previous transactions. And also the transaction that I do click on, doesn’t even load…it just keeps spinning and spinning. Everything loads super slow. ### 3/5 — Newest Updates *2022-04-05* I’m not a fan of some of the newest updates. Making the “Transfer” button and ledger severely oversized wasn’t a QOL thing. Biggest irritations for me are the smaller font used on your account ledger, and taking away the auto scrolling when moving down in the ledger list. You now have to push a “Load More Transactions” button to see more items, but after the additional items load, you then have to manually scroll up and find your previous spot because it’ll automatically put you at the end of the list. ### 3/5 — Login complications *2018-07-26* CU1 used to be my favorite bank app because it made it really easy to utilize my personal and business accounts. Since you cannot access them through the same login it was still easy to switch between logins and use the thumb ID. Since the last couple of updates I can no longer do that and if I use the thumbprint it revert back to the account that was previously logged in instead of the login I typed in. Not helpful and more time consuming as now I have to retype login and password every time I switch. ## Most praised reviews (10 highest-rated) ### 5/5 — Asirpa! Very excellent! *2026-07-28, version 4021.1.3* I love Credit Union 1 Bank ### 5/5 — CU1 has been a god send. *2026-07-09, version 4021.1.3* We have been with Cu1 now for I believe 6 or 7 years. They have helped us tremendously though out that time. And had been easy to work with. ### 5/5 — Love this banks for *2026-07-06, version 4021.1.3* They have been with me through thick and thin ### 5/5 — I like this bank a lot *2026-07-02, version 4021.1.3* I love everyone and love going to my local branch on Kodiak, Alaska, and never have a single problem with the mobile app. ### 5/5 — Breezy *2026-06-25, version 4021.1.3* Easy to use. Gives me the information I need to know. Member support service is reliable. ### 5/5 — Love It *2026-06-23, version 4021.1.3* We just need to be able to lock our cards from the app ### 5/5 — Cu1 alaska *2026-06-04, version 4021.0.2* Makes thing more convenient and easier ### 5/5 — CU1 Rocks! *2026-05-23, version 4021.0.2* Been a member since back in the day. Mobile takes it to the next level. The App has always been fairly lightweight and it just works. This is the way. I appreciate you guys very much. Thank you! ### 5/5 — Easy to use *2026-05-21, version 4021.0.2* This app is so user friendly. I feel like everything is right in front of me and navigating is a breeze ### 5/5 — Online banking *2026-05-12, version 4021.0.2* Excellent ap --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*