# Credit Union ONE (Michigan) — user reviews > 75 indexed App Store user reviews of Credit Union ONE (Michigan) by Credit Union ONE, rated 4.80/5 from 9,205 ratings. - Source: https://appshunter.io/ios/app/credit-union-one-michigan/id1506283570/reviews - App overview in markdown: https://appshunter.io/ios/app/credit-union-one-michigan/id1506283570.md - Rating breakdown: 5★ 8,020 · 4★ 901 · 3★ 173 · 2★ 32 · 1★ 79 ## What do users think of Credit Union ONE (Michigan)? Overall sentiment: negative **Pros** - 🙏 Thank you - 💻 Easy to navigate app - 👍 Pretty good - 🕺 Card - 👌 Great app - 🔒 Secure - 🏦 Excellent service - 🚀 Much Better **Cons** - 🚫 Stopped being able to access accounts - 🤖 Ridiculous Service with A Trash App - 📱 What happened to landscape mode? - 🔍 Debit card rewards not visible - 🤦‍♀️ Went backwards with new update - 🐛 Mobile Check Deposit Buggy - 🔁 Unstable Mobile Experience - 🚫 app not loading - 💰 Shady behavior - 🚫 No access to MY bank balance, Late pending charges - 🚫 Doesn't work - 🚫 Trouble trying to make car payment! - 🚫 Don't download - 🔔 Notifications - 🤔 Running total is missing - 🚫 Terrible app - 🚫 Horrible - 🤔 Verification wrong - 🤔 Fix Authentication Issue - 🤔 Can't log in - 🤔 Phone Number Verification - 🤔 Doesn't work **Commonly reported bugs** - Mobile Check Deposit Buggy - Unstable Mobile Experience - app not loading - Verification wrong - Fix Authentication Issue - Can't log in - Phone Number Verification - Doesn't work **Most requested features** - Download direct Deposit Form from app - Restore landscape mode ## Newest reviews (10 of 75) ### 3/5 — Great But Could Be Faster *2026-04-29* I love CUO & been with them for years! My app has never let me down & never had any issues with my accounts. My only issue is how slow the transactions can take to slow up (even those pending) & the Zelle transactions. I don’t want to over-draft my account so when I send or transfer money I need that to be updated ASAP. For reference I use Capital One’s app & all transactions are updated ASAP so I’m not making a mistake & spending more than I actually have and I can see how much is remaining after a transfer. This is my biggest issue with this app & if that can be fixed it would be a very solid app! ### 2/5 — App *2026-03-21, version 4020.1.1* The App Doesn’t Work👇🏾👇🏾👇🏾 ### 2/5 — Was great, but no longer *2024-09-20, version 4014.1.3* Was great, and then it logged me out and forced me to update my password. ### 3/5 — What happened to landscape mode? *2023-10-17* Everything that I have used in this app works just as it should. But I really miss landscape mode while using my ipad. Can you restore this functionality? ### 2/5 — Not Working *2023-08-29, version 4009.1.1* It’s great when working correctly. It now locks up and it is locked in vertical . Please fix. ### 4/5 — Pretty good *2023-08-25* Easy to navigate app, almost everything works, except debit card rewards. Haven’t been able to view my rewards point balance in over a year. ### 5/5 — App *2022-12-10, version 4005.5.0* I had to call and go to the bank 4 times before I found someone who realized I had an old account open,it was stopping me from using the app!the man at the bank Keneth said he would put in a call and call me back he never did the lady who fixed it said there were no notes.But now that it’s fixed I like it a lot 😀 ### 5/5 — Card *2022-07-14, version 3023.4.0* 🕺🏿 ### 5/5 — Returning member *2021-12-08* I am a prior member with Credit Union returning to continue enjoying the services they offer. Currently as well as before I am satisfied and impressed with the service enhancements. ### 5/5 — Review *2021-10-12* Best banking (credit union) system we ever had the pleasure to be associated with. Professional and personable. When we had issues(very few) your people bent over backwards to make sure we were satisfied. I can name companies as great as yours on one hand. Keep it up! ## Most critical reviews (10 lowest-rated) ### 1/5 — Review *2026-01-15, version 4019.0.3* The consultant I spoke with at 11am Was not knowledge at all . She needs To be retrained or at least be informed Of the policies at CUONE it was a horrible Experience being a senior and needing Help she actually gave me a severe headache. ### 1/5 — Review *2025-12-04, version 4018.1.2* The consultant I spoke with at 11am Was not knowledge at all . She needs To be retrained or at least be informed Of the policies at CUONE it was a horrible Experience being a senior and needing Help she actually gave me a severe headache. ### 1/5 — No longer able to unlock w phone PIN *2024-11-12, version 4014.1.3* What happened to being able to unlock your account/open the app using the PIN assigned to unlock your phone? Just don’t work any more? Nice update. ### 1/5 — What’s Wrong with This App? *2024-08-13, version 4013.1.0* 08.13.2024 It will NOT allow me to login at all on my phone! I keep getting an error message of - An error has occurred. Reference code: 600010 FIX IT!!!!!! ### 1/5 — Stopped being able to access my accounts *2024-06-02* Went in several times in person due to an issue being able to actually see and access my (open) accounts, each time they said it was fixed but the problems only got worse until my login stopped working altogether. Had to withdraw my money in person before switching to a different financial institution. ### 1/5 — Ridiculous Service with A Trash App *2024-05-28* Credit union one app is totally non-functional and does not have any important functions available. I called the helpline last week for helping me in making the payment for my credit card (I called helpline because app was not allowing me do this basic function), on phone they kept transferring me from one to another person to another and finally someone helped me after 25 minutes. Such a waste if time and energy for such a basic function which should take 30 seconds. ### 1/5 — DEVELOPER!!! PLEASE FIX FOR IPAD (October 2023) *2023-10-22, version 4010.2.1* The latest version messed up the operation on ipad, now rotates counteclockwise and not head-up like it’s supposed to. Very annoying. I do not use the app on my phone. ### 1/5 — Went backwards with new update. *2022-09-02, version 4002.1.2* The new update is awful. You ruined a perfectly fine mobile app. The new layout is cluttered. Hate it. Why would someone approve this? ### 1/5 — Mobile Check Deposit Buggy *2022-07-23, version 3023.4.0* Every week at my job I am given a paper check, they don’t do direct deposit. Almost every week I have some issue with mobile deposit, mainly it stating “Front or Back Image Cannot Be Processed”. I rather not have to go to the Credit Union in order to deposit my check. I have repeatedly tried retaking images on my most recent check, and it keeps giving me that error, even though the images look crystal clear on my end. ### 1/5 — Unstable Mobile Expiernce *2022-02-14* Often have to close and re-open the app several times as it refuses to allow login via Face ID or just manually. It'll sit and spin at the login page but not allow me to actually input details. This happens on any connection type be it wifi or LTE/5G. Latest update also broke depositing checks via camera, app just crashes now. ## Most praised reviews (10 highest-rated) ### 5/5 — Great credit union *2026-07-29, version 4022.0.0* I have been with CU one for over 25!years. Great service and customer friendly. ### 5/5 — Advocate *2026-05-02, version 4020.2.0* Great customer Services and help when you visit any locación. ### 5/5 — Solid bank and app *2026-04-06, version 4020.1.1* CU One is a super solid credit union as well as app. Simple, but super useful ### 5/5 — Vernor Hwy location *2026-03-02, version 4020.0.0* The ladies are very helpful and nice there ### 5/5 — Best service *2025-12-08* The staff at the hall rd branch are the friendliest and so helpful. I’ve been a customer for years and could not imagine banking anywhere else. Katie and Dina, and the rest of the staff make banking a pleasure! ### 5/5 — New savings account *2025-07-20* Angela Myrick… my Member relation consultant at the Berkley branch was very nice…and polite..and professional. Enjoyed working with her.. and I will most definitely highly recommend her to friends.. and family…she answered all my questions.. And also helped me apply and obtain a new credit one..credit card.. she deserves to be promoted.. ### 5/5 — Love the Fast Accurate Service *2024-05-23, version 4013.0.2* Thank you! ### 5/5 — Mobile App *2024-04-05, version 4012.2.0* This app is amazing! So easy to set up and use!! Well worth it!! ### 5/5 — Thank you *2024-02-12* Thank you Credit Union One for making banking so easy. I appreciate being a member of your establishment. ### 5/5 — Ease *2023-06-25, version 4007.2.1* Ease as --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*